Reviews for bigorbitcards.co.uk
4.91/5.00
Excellent
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bigorbitcards.co.ukReviews
: 744ExcellentCertified
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bigorbitcards.co.uk- Logo - reviews
bigorbitcards.co.uk - The best place to buy TCG Singles in the UK.
Big Orbit is the best place to buy TCG Singles in the UK. We offer fast same day worldwide shipping on orders placed before 3pm Monday to Friday and free shipping over £30.
We also buy trading cards, video games, Lego & miniatures from the public for cash or store credit.
Contact
Paul Adkins
Big Orbit Games, Blackminster Business Park
WR11 7RE Evesham
United Kingdom
Authorised representative
Paul Adkins
the most relevant positive review
2021-04-20T18:34:27Z 8 months ago
Very good website! It was very easy to use. I had a query about postage, and they emailed back within the day and were very helpful. I buy cards from axion now, and 9 out of 10 times you beat them on price!
I also love the way the cards are packaged, absolutely no chance of the cards being damaged
The only downside is the stock that you had available for some of the more expensive cards. But I'm assuming you buy your stock from others, so if they don't want to sell there .ore expensive cards, then you won't have any in stock.
the most relevant critical review
2021-05-24T16:44:08Z 7 months ago
They are great at getting the orders to you quickly. However they have a tendency to ignore you when requesting refunds and tend to give you credit rather than money sometimes without giving you an option. This usually happens when they think they have certain cards but don’t.
bigorbitcards.co.uk- Logo - reviews
Answer by bigorbitcards.co.uk
7 months ago
Hello Elliott
I'm very sorry that you had an issue with the cancellation of this order. As you will have seen (a system generated email would have been sent on cancellation) we did cancel the order when requested but there was an issue processing the refund that caused it to be delayed, this has now been rectified and the refund should be with you now or within the next couple of days depending on payment method used.
With regard to refunds for out of stock cards being made in store credit, as can be seen in one of the images that you have uploaded we do offer the option to request a cash refund, we are always happy to refund in cash if it is the customers preference.
I'm sorry that this order didn't meet the standard that you expected, if you take a look at the other reviews on this website I hope that you will see that it is not typical of the service that we provide.
Again, very sorry for the issues that you have with this order. I note that you have placed many orders with us in the past, I hope that you were satisfied with these and that we get an opportunity to demonstrate the quality of the service we provide in any future orders that you choose to place.
Regards
Paul
Big Orbit Cards
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-20T18:34:27Z 8 months ago
Very good website! It was very easy to use. I had a query about postage, and they emailed back within the day and were very helpful. I buy cards from axion now, and 9 out of 10 times you beat them on price!
I also love the way the cards are packaged, absolutely no chance of the cards being damaged
The only downside is the stock that you had available for some of the more expensive cards. But I'm assuming you buy your stock from others, so if they don't want to sell there .ore expensive cards, then you won't have any in stock.
Read more
2021-05-24T16:44:08Z 7 months ago
They are great at getting the orders to you quickly. However they have a tendency to ignore you when requesting refunds and tend to give you credit rather than money sometimes without giving you an option. This usually happens when they think they have certain cards but don’t.
bigorbitcards.co.uk- Logo - reviews
Answer by bigorbitcards.co.uk
7 months ago
Hello Elliott
I'm very sorry that you had an issue with the cancellation of this order. As you will have seen (a system generated email would have been sent on cancellation) we did cancel the order when requested but there was an issue processing the refund that caused it to be delayed, this has now been rectified and the refund should be with you now or within the next couple of days depending on payment method used.
With regard to refunds for out of stock cards being made in store credit, as can be seen in one of the images that you have uploaded we do offer the option to request a cash refund, we are always happy to refund in cash if it is the customers preference.
I'm sorry that this order didn't meet the standard that you expected, if you take a look at the other reviews on this website I hope that you will see that it is not typical of the service that we provide.
Again, very sorry for the issues that you have with this order. I note that you have placed many orders with us in the past, I hope that you were satisfied with these and that we get an opportunity to demonstrate the quality of the service we provide in any future orders that you choose to place.
Regards
Paul
Big Orbit Cards
Read more
What other customers say about their experience with bigorbitcards.co.uk
2021-10-09T07:34:59Z 2 months ago
Verified review|
2021-10-08T10:46:35Z 3 months ago
Verified review|
2021-10-05T16:09:26Z 3 months ago
Verified review|
2021-10-03T20:30:50Z 3 months ago
Verified review|
2021-10-03T10:00:32Z 3 months ago
Didn't come
Verified review|
bigorbitcards.co.uk- Logo - reviews
Answer by bigorbitcards.co.uk
3 months ago
Dear Customer
I'm very sorry to hear that your order didn't arrive.
Since you have left this review we have tried to contact you via email to see if we can resolve this issue for you.
If you could reply to the email we have sent or use the contact form on the website I am sure we can get this problem resolved for you.
Regards
Paul
BOC
2021-10-02T18:36:58Z 3 months ago
Great service
Verified review|
2021-10-02T07:54:48Z 3 months ago
Verified review|
2021-10-01T10:37:05Z 3 months ago
Always great service!
Verified review|
2021-10-01T08:06:43Z 3 months ago
Out of all the card buying sites big orbit is the best. No hidden fees (which is a big problem with these kind of sites) and fast delivery. I would reccomend them.
Verified review|
2021-09-30T12:11:54Z 3 months ago
Verified review|
2021-09-28T08:28:38Z 3 months ago
Items recieved quickly and safely.
Verified review|
2021-09-27T22:58:34Z 3 months ago
Verified review|
2021-09-23T07:38:55Z 3 months ago
Great Cards.
Quick Delivery and well packaged.
The website allows for effective searching and organising of desired cards.
Verified review|
2021-09-18T08:02:33Z 3 months ago
Verified review|
2021-09-18T07:33:07Z 3 months ago
Verified review|
2021-09-13T16:09:42Z 3 months ago
Very quick delivery and packed well.
Verified review|
2021-09-10T08:55:56Z 3 months ago
Quick dispatch
Verified review|
2021-09-10T08:00:56Z 3 months ago
Verified review|
2021-09-09T16:30:18Z 3 months ago
They arrived at a good time, and in great quality.
Verified review|
2021-09-09T07:33:51Z 3 months ago
Verified review|
Reviews for bigorbitcards.co.uk
4.91/5.00
Excellent
How is the rating calculated?
Trustmark for bigorbitcards.co.uk
Status:
updated on: 08/12/2021
certified since: 24/06/2014
bigorbitcards.co.uk is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At bigorbitcards.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about bigorbitcards.co.uk
bigorbitcards.co.uk- Logo - reviews
bigorbitcards.co.uk - The best place to buy TCG Singles in the UK.
Big Orbit is the best place to buy TCG Singles in the UK. We offer fast same day worldwide shipping on orders placed before 3pm Monday to Friday and free shipping over £30.
We also buy trading cards, video games, Lego & miniatures from the public for cash or store credit.
Contact
Paul Adkins
Big Orbit Games, Blackminster Business Park
WR11 7RE Evesham
United Kingdom
Authorised representative
Paul Adkins