Online shops certified with a Trustmark can offer Trusted Shops' Buyer Protection. If your order doesn't arrive or you're having trouble receiving a refund after you've returned your purchase, Trusted Shops will support you in resolving the issue and refund payments you've already made. Trusted Shops' free Buyer Protection Classic secures purchases up to {currency} {maxProtectionAmount}. The buyer protection is valid for {maxProtectionDuration} days.

You can protect your purchase up to an amount of {maxProtectionAmountWithCurrency} against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The maximum period of coverage is {maxProtectionDuration} days. You will be informed of the exact period of coverage when you take out the Trusted Shops guarantee. You can view the costs of the guarantee and the respective period of coverage here:

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Every order can be rated with up to 5 stars. Customers can review a shop up to 6 months after placing an order. The average of the rating scores of all reviews made in the last twelve months are used to calculate an overall rating score. Comments give customers the chance to share their experiences in their own words.
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5.00 - 4.50 Excellent
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3.49 - 2.50 Fair
2.49 - 1.50 Poor
1.49 - 1.00 Very poor

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