Great service, great pre shave cream, great shaving soap! Razor well it's going to rake a bit of practice! I think for now I'm applying too much pressure so leaving face and top lip sore but it's a learning curve, so using half cut throat and half Gillette? I also shave my head but haven't used cut throat there yet untill I get the angle right and pressure? But excellent service in getting my gear
Ordered a tub of Castle Forbes shaving cream, On opening it, it looked like somebody had been smearing their fingers through it, on questioning this with Customer services I was told, this was normal and it was not a return, While I accept that it has not been tampered with by a third party I am not keen to use something that looks like somebody in the factory has been possibly "Playing" with it
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Reviews for The Traditional Shaving Company
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Verified review
9 months ago
the purchased goods have not arrived after 21 days
send 2 emails to request information regarding the delivery that has not arrived but they never replied
Ordered a tub of Castle Forbes shaving cream, On opening it, it looked like somebody had been smearing their fingers through it, on questioning this with Customer services I was told, this was normal and it was not a return, While I accept that it has not been tampered with by a third party I am not keen to use something that looks like somebody in the factory has been possibly "Playing" with it
I ordered this as a gift with enough time for it to arrive
When it didn't arrive I emailed customer services who informed me some delays could take up to 14 days but no one had advised me my order had been delayed or I could have got another gift
No help at all and I will not use the shaving company again due to the poor service
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Answer by The Traditional Shaving Company
1 year ago
I am sorry that your order took longer to arrive than normal. Royal Mail 48 normally arrives in 2 - 3 business days but it is not a guaranteed service and sometimes it can take a bit longer. I can see from the tracking that your order was delivered 5 working days after we posted it. For future reference we also offer a next day delivery for only £1 more if you need your order in a hurry.
Verified review
1 year ago
I have not received my order as at 3 August
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Answer by The Traditional Shaving Company
1 year ago
International economy delivery to New Zealand takes longer to arrive than our UK orders, especially with current restrictions and delays caused by COVID. It should be with you any day now though.
Verified review
1 year ago
Not Received yet!!
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Answer by The Traditional Shaving Company
1 year ago
According to the Royal Mail tracking your order was delivered two weeks ago. I have emailed you directly to try and resolve this.
Verified review
1 year ago
items wasn't posted straight away paid for on the 5th July didn't receive until 11th July
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