Reviews for digibroadcast.com



Excellent

4.62/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 39 Trusted Shops reviews collected in the last 12 months.
In total, digibroadcast.com has already collected 133 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
Very helpful staff
5.00
Excellent

Date of publication
22/01/2019
Date of order
22/01/2019
22/01/2019
No relation in Regards with postshopping process. I contacted shop few times and got no help. I would no recommend this shop.
2.33
Poor

digibroadcast.com replies: 24/01/2019
Hello Ms Wioletta, Thank you for your feedback. We are sorry to hear that your experience with us was not a positive one, after reviewing your case on our database I can see that you were in contact with one of our Sales team members. It is very unlike our staff to provide this kind of service, therefore we will certainly be looking into this. In the meantime, may I be of assistance?

Date of publication
18/01/2019
Date of order
18/01/2019
18/01/2019
Awesome service, on time and kept up to date personally when some items had to be back ordered.
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello Phil, Thank you very much for your feedback, your positive comments are very well appreciated We're happy to have served you well on all accounts. Should you need anything further, you know where to find us :D

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
Always excellent service
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello John, Thank you for your kind words! We're delighted to know that you were happy with the service provided by us. Do let us know if you need anything else.

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
Very professional, customer service was a good experience for me. They Very helpful, saved me a few hundred by taking the advice from one of their staff when buying a shogun inferno monitor. 5 star from me.
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello Barry, many thanks for your positive feedback, we're thrilled that you were pleased with our customer service. Saving money is always a bonus and we're delighted our member of staff was able to help you do this, we hope you're happy with the Shogun Inferno! Do let us know if you require anything more in the future :)

Date of publication
01/12/2018
Date of order
26/11/2018
01/12/2018
Excellent customer service, Atamos Ninja V arrived on time, great piece of kit
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello David, we know how imperative it can be for customers to have their broadcasting equipment delivered on time, that's why we always try our best to make certain all the strings are pulled to make sure the product is in your hands as soon as possible. Thank you very much for your positive feedback, as always, we highly appreciate it.

Date of publication
29/11/2018
Date of order
29/11/2018
29/11/2018
Excellent service and price. Thank you.
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello Gareth, Your words are appreciated, we're pleased you think so! We are constantly working to make sure our prices are the best and that the service given is second to none! Have a great day!

Date of publication
28/11/2018
Date of order
28/11/2018
28/11/2018
Couldn't fault them and delivered on a Saturday, the very next day, good old fashioned service, so lacking elsewhere
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello Douglas, We believe in being different from the rest as customer service is our number one priority, I'm glad we were able to prove this to you. Should you require anything further, do not hesitate to either call or email us! Have a great day!

Date of publication
26/11/2018
Date of order
26/11/2018
26/11/2018
First time using digi and was very impressed with the service when speaking to sales, delivery etc as said was great
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello George, First impressions are crucial and I'm pleased that your first impressions with us were positive. We hope you choose to do business with us again, if you need anything at all, please do let us know. Have a great day!

Date of publication
25/11/2018
Date of order
07/11/2018
25/11/2018
I liked the recommended section on the product page which makes life easier for buyers like me to pick the accessories of essential items.
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello Tony, We're always striving to improve our used section, I'm glad that the hard work produced by our sales team is assisting buyers such as yourself choose the right products to suit your work and lifestyle. Thank you very much for your feedback. Have a great day!

Date of publication
25/11/2018
Date of order
16/10/2018
25/11/2018
If you are not sure about the product compatibility, or have a technical query related to your item you want to buy just call the customer service and they will do their best to clear your doubts. Excellent
5.00
Excellent

digibroadcast.com replies: 30/01/2019
Hello Emma, Our Sales team are specialists in the broadcast industry, they are industry trained to make certain they can provide buyers with up to date knowledge of products across the wide range of equipment the broadcasting world has to offer! We're ecstatic that this has made an impact on you and the team are pleased that you're happy with the service provided. Have a great day Emma!

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
Great to do business with
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Jit from digibroadcast has been excellent. He really sorted me out when I needed stuff urgently - going above and beyond any other shop. Also he’s very responsive unlike other shops
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Always very helpful and good pricing.
5.00
Excellent

Date of publication
14/11/2018
Date of order
14/11/2018
14/11/2018
item arrived as described, quite fast delivery
4.00
Good

Date of publication
14/11/2018
Date of order
14/11/2018
14/11/2018
A professionals dream supplier
First class customer service.
I bought a used Canon 5D mark iii in perfect condition. Very helpful saleteam.Tom who helped me went out of his way to assure me of quality of used Canon. Was able to inspect camera before purchase. They have a large stock of professional equipment especially for videographers and film makers.
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Their part exchange program helped me to upgrade to the latest equipment. I got a very good price for my old equipment. Thanks digibroadcast, a must for everyone
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
I was not aware that they are into hire also. I just called casually to check and that made my day.
5.00
Excellent

Date of publication
08/11/2018
Date of order
08/11/2018
08/11/2018
On time, well-packaged and keenly priced. Jonathan E
5.00
Excellent

Date of publication
01/11/2018
Date of order
15/10/2018
01/11/2018
Brilliant , experienced a user friendly purchase.
5.00
Excellent

Date of publication
31/10/2018
Date of order
15/10/2018
31/10/2018
I ordered something and later realized that it was not compatible with my camera and called Customer service to discuss the issue. I must highlight that Digibroadcast not only helped to find the compatible product they also went extra miles with the replacement. Thanks
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
Excellent service and quick dispatch time.

Thank you guys
5.00
Excellent

Date of publication
21/10/2018
Date of order
12/10/2018
21/10/2018
Good Customer service, low price, fast delivery
5.00
Excellent

Date of publication
17/10/2018
Date of order
12/10/2018
17/10/2018
Recommended accessories section helped me to easily find the compatible product for my camera. I have
bookmarked them for future purchases.
5.00
Excellent

Date of publication
16/10/2018
Date of order
12/10/2018
16/10/2018
Best Camera package deals , top delivery.
5.00
Excellent

Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
Sent faulty goods, manufacturer disputed the fact, supplier not sorting issue adequately.
2.67
Fair

Date of publication
27/09/2018
Date of order
27/09/2018
27/09/2018
Just received your item and very disappointed
NOT AS DESCRIBED
You put on eBay :

"Sachtler 18p tripod with aluminum legs, used

3 month warranty

Good condition"

Not at all in real life by receiving

Fluid head sealed on position 4 vertical drag and not moving to 5,6,7 positions
Horizontal drag to lose and making clicking noise on position 0 - it will kill cinema sound from came
1.00
Very Poor

digibroadcast.com replies: 16/10/2018
Dear David, We are sorry that you are unhappy with your purchase. We understand that one of our team members had been in contact with you regarding this case and that you have been partially refunded for the inconvenience caused. If there is anything else we can do for you, please do get in contact. Best regards, Digibroadcast

Date of publication
18/09/2018
Date of order
18/09/2018
18/09/2018
Excellent service and price.
5.00
Excellent

digibroadcast.com replies: 16/10/2018
Dear Gareth, We are glad to know that you are happy with our service. Thanks

Date of publication
19/05/2018
Date of order
18/05/2018
19/05/2018
Happy with service
4.67
Excellent

digibroadcast.com replies: 17/10/2018
Dear Ken, We are glad to know that you are happy with our service. Thanks

Date of publication
17/05/2018
Date of order
17/05/2018
17/05/2018
Excellent service and easy to deal with, thank you Will for all your help with my order
5.00
Excellent

digibroadcast.com replies: 17/10/2018
Dear Liv, We are glad to know that you are happy with a service from one of our team members. Please do not hesitate to contact us if you need anything else.Thanks

Date of publication
30/04/2018
Date of order
16/04/2018
30/04/2018
I bought an Atomos Shogun Flame bundle which included an accessory kit. When it arrived (late) many of the accessories shown on the product web page were missing. They claim they made a mistake on the description and despite acknowledging the error they quoted their T's and C's saying they couldn't be held responsible. I call this bait and switch. They would probably argue. Disgusting treatment.
1.33
Very Poor

digibroadcast.com replies: 04/05/2018
Dear Ian, Thank you for your feedback. We can confirm that our customer service team kept you informed with every stage of your order. We are sorry to hear you are unhappy although you've received a discount, free delivery and a free battery with this bundle also as the option to return the items including a full refund according to your rights and our T&C. Best regards, Digibroadcast

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
Good, quick service,shipping to Belgium ok
5.00
Excellent

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
Great service
5.00
Excellent

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
Highly recommend this shop
5.00
Excellent

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
The team are very helpfull and get us what we need. Will always go back to them first.

Thank you
Avtar
5.00
Excellent

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

Date of publication
09/04/2018
Date of order
09/04/2018
09/04/2018
Excellent service
5.00
Excellent

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

Date of publication
23/03/2018
Date of order
23/03/2018
23/03/2018
Smooth transaction and fast shipping
5.00
Excellent

Date of publication
22/03/2018
Date of order
21/03/2018
22/03/2018
Good
4.00
Good

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

Date of publication
20/03/2018
Date of order
14/03/2018
20/03/2018
Heard bad things about the company's customer service but found it really excellent - so helpful and even suggested cheaper second-hand options where available.
5.00
Excellent

digibroadcast.com replies: 04/05/2018
Thank you for your feedback, we appreciate your business.

digibroadcast.com customer reviews

digibroadcast.com

The best broadcast equipment supplier.

Contact
Unit 15d Oakcroft Road
KT9 1RH Chessington
United Kingdom
info@digibroadcast.com
digibroadcast.com
Owner
Digibroadcast Company LTD
Unit 15d Oakcroft Road
KT9 1RH Chessington
United Kingdom
Trade register
Companies House 04344776
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with digibroadcast.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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