solarplexius.co.uk

Reviews:

We're sorry to hear about your dissatisfaction with our product. Your feedback is valuable to us, and we're committed to making things right for you. Please reach out to us with some pictures and further information so we can better understand the issue you're facing and try to come with solutions. You can reply to this message or contact us at support@solarplexius.co.uk. We appreciate your patience and the opportunity to address your concerns.

We apologize for any confusion regarding the use of your back seat windows after installing our product. Your feedback is valuable to us, and we appreciate you bringing this to our attention. While our advertisement aims to highlight the benefits of our product, we understand the importance of providing comprehensive information to our customers. We will review our marketing materials to ensure clarity on all aspects of our product, including its impact on window usage. If there's anything else you'd like to discuss or if you have any further questions, please feel free to reach out to us. We're here to assist you.

Thank you for sharing your feedback with us. We want to assure you that we haven't changed the thickness of our tints. What may have occurred is that we offer two different thicknesses to accommodate various car trims during the fitting process. However, if you prefer, we can certainly ship you a whole new set in the thicker material. Please note that they may be more challenging to fit, but if it would improve your experience and lead to a more positive review, we're more than happy to do so. Just let us know, and we'll arrange it for you as soon as possible.

Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal. Your feedback is extremely valuable to us, and we will continue working hard to improve our services in the future. In regards to your struggle with the current clips, we apologize for any inconvenience caused. We would be more than happy to assist you further by sending you some alternative clips that may be easier to use and provide a better fit for your sun shades. Please let us know if you would like us to arrange the shipment of these alternative clips to you. Additionally, we understand that you may wish to return the sun shades for the openable windows while keeping the ones in the back. We apologize for any inconvenience this may have caused you. We are willing to offer you a partial refund for the sun shades you wish to return, while ensuring you can still enjoy the benefits of the shades in the back of your vehicle. Please let us know if this solution works for you, and we will assist you with the refund process. Once again, we sincerely apologize for any frustration you experienced and thank you for bringing this matter to our attention. Your satisfaction is important to us, and we want to make things right. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to let us know. Thank you again for taking the time to share your thoughts with us. We appreciate your understanding, and we look forward to resolving this matter to your satisfaction.

Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to extend our sincere apologies for all the inconvenience you've experienced. If you're open to it, could you please provide more details about the gaps and any particular areas where you find the fit to be less than optimal? This information will assist us in refining our processes and ensuring a better fit for your vehicle. We'd like to offer the option of making adjustments and shipping new panels to you. Your collaboration in identifying the specific areas needing improvement is crucial, and we want to assure you that we're here to assist you every step of the way. Additionally, we're sorry to hear about the inconvenience with the white dust and the rough edge. Quality control is of utmost importance to us, and we're eager to address these issues promptly. Please feel free to reach out to our support team at support@solarplexius.co.uk with the additional information. We look forward to the opportunity to make things right for you. Thank you for choosing Solarplexius. Your satisfaction is our priority.

Thank you for your feedback! 🙌 We're pleased to hear that our product is doing its job effectively for you. We understand your concern about the clips and their appearance. Solarplexius panels are designed to balance functionality and aesthetics. Regarding the fit in your rear quarters, each car can present unique challenges. We appreciate your understanding regarding the trim gaps. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is important to us!

We apologize for the inconvenience you experienced with our product. There should be no scratches. We think the protective layer may still be in place. Our customer support will be in touch with you as soon as possible.

Thank you for your feedback! We're delighted to hear that your order arrived promptly and was well packaged. We understand your concern about the fitment, and we appreciate your patience. Each car can present unique challenges, but we're here to assist you. Regarding the rear passenger pieces, Solarplexius panels are designed to provide a balance between functionality and aesthetics. While they don't move with the windows, this design ensures a secure fit within the car window frame. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us!

Thank you for your feedback! 🙌 We appreciate you sharing your thoughts with us. We understand your concern about the clips, and we aim to ensure that our panels are both functional and visually appealing. You can rest assure that we are always working on improve both. Regarding the condensation issue you've mentioned, it's essential to note that if this issue persists, we recommend double-checking the installation to ensure a proper seal. Sometimes, minor adjustments can help mitigate condensation. Each vehicle may present unique challenges when it comes to the fit of our panels. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is vital to us, and we're here to help in any way we can!

Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal, or that you were given false expectations. Your feedback is extremely valuable to us, and we will continue working hard to improve our product.

Thank you for your kind review. The panels are 90% dark but it is quite visible to drive or park with the tints on. We strive to make sure our customers have the best service possible We look forward to serving you again soon.

Thank you for taking the time to provide us with your feedback. We are so sorry that you had this experience when assembling the product. At our company, we strive to ensure that every customer has a positive experience from start to finish. We will continue to work hard to ensure that we meet and exceed your expectations in the future. Thank you for choosing us!

Thank you for taking the time to provide us with feedback on your experience. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal.

Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal. Your feedback is extremely valuable to us, and we will continue working hard to improve our services in the future. Thank you again for taking the time to share your thoughts with us.

Thank you for your review. We are really sorry that you had this experience. We will have this reviewed by the production team and will get back to you. Usually all the cars we try first and then put it up on the website for sale. There must be some other issues with hte fittings which we will figure out.

We appreciate your feedback regarding your recent experience with our panels for your VW T4 camper van. Firstly, we're glad to hear that the delivery process went smoothly and that you received the panels quickly. However, we're truly sorry to learn that the panels did not fit as expected and that you encountered difficulties with the plastic wedges. Your experience matters to us, and we want to ensure that you're satisfied with your purchase. We've noted that you mentioned reaching out to our customer service email twice without receiving any response or acknowledgment. We sincerely apologize for this lapse in communication, as it does not align with our commitment to excellent customer service. However, please note that our records show no incoming emails from your address. In an effort to assist you further, we have already sent an email to your provided address. Please be on the lookout for it, as we're eager to address your concerns and explore potential solutions. We understand your frustration, and we're here to help resolve any issues you've encountered. It's our goal to ensure your experience with our products is positive and hassle-free. Thank you for your patience and understanding, and we look forward to working with you to find a satisfactory resolution.

We are extremely sorry for the experience you had but our support team is connected with you and we hope we solve the issue.

We apologize for the inconvenience you experienced with our product. The tints are cut to size of each windows, so it should fit perfectly. It's possible that wrong order was delivered but we will get into it and try to solve the issue. Our customer support will be in touch with you as soon as possible.

Hello There, We are extrmely sorry that you had this experience. We will take it to the customer support and will try to help sort the issue. We will get back to you asap.

We sincerely hope this message finds you well. We deeply value your patronage. We are pleased to have provided you with an update regarding the panels you recently received in an earlier email, just before this review. Our dedicated production area has diligently confirmed that the panels were dispatched in accordance with the specified model. After thoroughly reviewing the images thoughtfully shared by you, we are delighted to acknowledge that they are indeed in the correct format and primed for installation. The final step involves a bending process to ensure a seamless and secure fit. We understand that embarking on the installation process might seem a bit overwhelming, especially when attempting it without direct experience. In regard to the panel bearing the mislabeled sticker, we extend our sincerest apologies for any confusion it may have caused. To expedite a swift resolution, we kindly request your invaluable assistance in verifying whether this specific panel's format differs from the others. Armed with this crucial information, we can promptly dispatch an accurate replacement if necessary. In reference to the image you thoughtfully provided of the door panel, our assessment reveals that a minor tilt is present. Upon simple rotation, the panel aligns flawlessly with the door window, resulting in a perfect fit. If any doubts or queries arise during the installation process, beyond the scope of the instructional video we previously send, we stand ready to address them comprehensively. We wholeheartedly understand the significance of your satisfaction and remain steadfastly committed to guiding you through every phase. It's important for us to acknowledge that you retain the right to opt against the installation process. Should you choose this course of action, please rest assured that a refund will be promptly arranged. Your comfort and peace of mind are paramount to us, and we deeply value your input in this regard. We also wish to extend our sincerest apologies for any frustration you may have experienced, prompting you to leave this review. It truly saddens us to learn that you felt compelled to share a less than satisfactory review merely three days after receiving the panels, despite not yet engaging in the installation. We deeply appreciate your feedback, and we want to assure you that we are here to address your concerns and facilitate a resolution that aligns with your expectations. Once again, we extend our heartfelt gratitude for your order, and we eagerly anticipate the opportunity to assist you further.