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solarplexius.co.uk
Reviews:

191 reviews in the last 12 months719 total reviews  

4.49
Good

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Top positive review

10 Jul 2023
 Verified review
Exceptional and fast delivery, with inside a week! Followed the YouTube descriptive video and fitted all 7 pre-cut perfectly fitting sun shades in less than 20 minutes. This will, not only provide sun protection for my grandchildren and other passengers, but it will also create a cooler interior for my three dogs during transit. See the difference between the rear passenger window (solarplexius applied) and the front passenger window (no sun protection). It also gives exceptional security not allowing the inside of the car to be visual through the fitted windows! Thank you Solarplexius for an innovative and affordable product, saving me around £194 if I had purchased Volvo manufactured sun screens at £146 for pair of rear doors and a further £194 for a set of 3 luggage compartment protectors.

Top negative review

5 Feb 2024
 Verified review
Your advert didn’t give any indication that you can not use your back seat windows after installation
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Reviews for solarplexius.co.uk

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2 days ago
 Verified review

The boot was way to big it was bigger than the back window …

The boot was way to big it was bigger than the
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5 days ago
 Verified review
Prompt delivery and good product
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Answer by solarplexius.co.uk
4 days ago
Thank you so, so, much for your great review. We're so pleased that you had an good experience with us. We would truly appreciate knowing what we could do better, considering your 4 stars review. We strive to make sure our customers have the best service and product possible and your feedback will help us achieve that. If we may help with anything, do not hesitate to reach us 😀
16 Apr 2024
 Verified review
Would have given 5 stars if the panel actually stuck to the glass, but there is a gap between the glass and the panel. Other than that it was easy to fit and was a prompt delivery.
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Answer by solarplexius.co.uk
17 Apr 2024
Thank you so, so, much for your great review. We're so pleased that you had a good experience with us. We strive to make sure our customers have the best service and it's great to know we've achieved that with you. Unfortunately, not sticking to the windows is a characteristic of our product. We look forward to serving you again.
15 Apr 2024
 Verified review

Simplicity of fixing - but very dark

Simplicity of fixing. Would have got 5 stars if there was a choice of tints, the supplied is very, very dark. I'd have preferred a lighter tint.
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Answer by solarplexius.co.uk
29 Apr 2024
Thank you for your feedback, Alan! We understand your preference for a lighter tint, and we appreciate your suggestion. Your input helps us improve, and we'll certainly take it into consideration for future enhancements to our products, as of now, there is only one shade for the tints. If you have any further suggestions or questions, please don't hesitate to reach out. We look forward to serving you again in the future!
10 Apr 2024
 Verified review
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Answer by solarplexius.co.uk
17 Apr 2024
Thank you so, so, much for your great review. We're so pleased that you had an good experience with us. We would appreciate knowing what we could do better, considering your 4 stars review. We strive to make sure our customers have the best service and product possible. If we may help with anything, do not hesitate to reach us.
8 Apr 2024
 Verified review
That i got a call to confirm delivery. And delivery and also placing order was quick and easy.
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Answer by solarplexius.co.uk
10 Apr 2024
Thank you so, so, much for your great review. We're so pleased that you had an good experience with us. We would appreciate knowing what we could do better, considering your 4 stars review. We strive to make sure our customers have the best service and product possible. If we may help with anything, do not hesitate to reach us.
1 Mar 2024
 Verified review
I had to remove the back one as was too dark to use my camera thru
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Answer by solarplexius.co.uk
4 Mar 2024
We're sorry to hear about the inconvenience you experienced with the darkness of the tint affecting your camera usage. We understand how frustrating that must have been. Just let us know if there is something we may be able to assist you on.
14 Feb 2024
 Verified review

I'm pleasantly Impressed.

Prompt delivery after placing my order. Good instructions. Happy with the product in general. A great alternative to window tints, but window tints do look better, would buy again.
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Answer by solarplexius.co.uk
20 Feb 2024
Thank you so, so, much for your review. We're so pleased that you had an good experience with us. We strive to make sure our customers have the best service and product possible and it's great to know we've achieved that with you. We look forward to serving you again.
30 Jan 2024
 Verified review

Finished product looks excellent, but not so simple to attain.

Fitting is difficult, and gloves supplied soon rip and drop to bits. The fitting clips do not grip the tint as a clip would, but merely fit against each edge of the frame to stop the tint from sliding around. That said, some of the gaps between tint and frame were too large, so the clips had to be used as wedges. The fitting instructions on the box were covered up with address labels, and the website photos were dire. I used someone's YouTube video to see how they were supposed to fit. Without the issues stated above, it would have been an easy 5* as the finished job looks excellent.
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Answer by solarplexius.co.uk
7 Feb 2024
Thank you for your feedback and for choosing our product. We're pleased to hear that you're satisfied with the finished look, although we apologize for the challenges you encountered during the fitting process. We appreciate your insights regarding the fitting difficulties and the issues with the supplied gloves and fitting clips. Your feedback helps us identify areas for improvement, and we'll take your comments into account as we strive to enhance our product and customer experience. Regarding the obscured fitting instructions on the box and the website photos, we apologize for any inconvenience this may have caused. We'll ensure better visibility of the instructions on future packaging and improve the quality of our website photos to provide clearer guidance to our customers. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help.
18 Jan 2024
 Verified review
Purchased with simplicity, arrived swiftly and fitted without complication. would have been 5 stars if the clipping arrangement had been perfect for the Defender. it was purchased to reduce the ability to see in from the outside - it does the job.
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Answer by solarplexius.co.uk
26 Jan 2024
Thank you for your positive review and for choosing Solarplexius! We're delighted to hear that the process from purchase to installation went smoothly for you and that our product is effectively serving its purpose of enhancing privacy. We appreciate your feedback regarding the clipping arrangement for the Defender. Your input is valuable, and we'll use it to continually improve our products. If you have any specific suggestions or if there's anything else we can assist you with, please feel free to let us know. We're grateful to have you as our customer, and we hope to serve you again in the future!
9 Nov 2023
 Verified review
Use a different delivery company
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Answer by solarplexius.co.uk
9 Nov 2023
We appreciate your feedback and understand the frustration that delivery issues can cause. We apologize for any inconvenience you've experienced with the UPS delivery attempt. We acknowledge that unforeseen circumstances may arise during the shipping process, and we genuinely regret any inconvenience caused. If you're encountering persistent issues with UPS delivery attempts, we would like to assist you in resolving this matter promptly. However, we encourage direct communication with us so that we can address your concerns efficiently. Please reach out to our customer service team. We are committed to ensuring your satisfaction and will work to find a resolution that meets your needs. We hope that, upon receiving your product, your experience will improve, and we would greatly appreciate it if you could consider updating your review accordingly. Thank you for your understanding, and we look forward to assisting you further.
29 Oct 2023
 Verified review

Item was well packed, added privacy, easy f

Item was well packed, took few days to arrive, Looks good easy to fit, with trim Off civic mk8, on whole verry happy. Did feel was cut little small if not lined up perfect let's light in, and if not tight against glass reduces viability more, tint is very dark wet night vision can be very hard (may be better once sides are done too)
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Answer by solarplexius.co.uk
1 Nov 2023
Thank you for your review! 😊 We're delighted to hear that your item arrived in good condition, and you found it easy to fit with the Civic Mk8 trim off. We appreciate your feedback on the tint and visibility concerns. The Solarplexius panels are designed to offer privacy and protection from sunlight, which can sometimes affect night vision. We recommend installing the side windows for a more balanced tint, which should help alleviate this issue. Your satisfaction is important to us, and we're always working to enhance our products based on valuable feedback like yours. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
26 Oct 2023
 Verified review
Good product, but not clear instructions as to how to instal the screen with plastic strips.
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Answer by solarplexius.co.uk
1 Nov 2023
Thank you for your feedback! 🙌 We're glad to hear that you found our product good. We apologize if the installation instructions weren't as clear as they should have been. We're continually working to improve our guidelines, and your input helps us identify areas that need enhancement. If you need any assistance with the installation process or have specific questions, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we're here to help!
18 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
18 Sept 2023
We appreciate your feedback. We understand that there was a misunderstanding regarding the product you purchased, since we do not sell glass windows, as our products are sunshades. We promptly processed a refund once the issue was identified, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction.
14 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
14 Sept 2023
We sincerely apologize that your experience did not meet your expectations. We take customer feedback seriously, and we're eager to understand what went wrong and how we can make it right. However, we noticed that you didn't provide any specific comments or feedback alongside your rating. To assist you effectively and address any concerns you may have, we kindly request that you share more details about your experience or any issues you encountered. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we can provide a better experience for our customers. We genuinely care about your satisfaction and want to do everything we can to resolve any issues you may have encountered. Please feel free to respond to this with more information, and we'll do our utmost to assist you promptly and address your concerns. Our goal is to ensure that you have a positive experience with Solarplexius, and we're committed to making it right.
12 Sept 2023
 Verified review
Nice a fast delivery that was great.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We'd like to note that while we're not directly responsible for the delivery, we're glad it worked out well for you. We can't wait to serve you again soon.
11 Sept 2023
 Verified review
Items came scratched, I’ve asked for a refund but not heard back
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Answer by solarplexius.co.uk
12 Sept 2023
Thank you for reaching out to us regarding your recent order. We understand your concerns about the scratched items, and we apologize for any inconvenience you've experienced. We'd like to clarify that we did respond to your inquiry promptly. You initially contacted us on a Friday late afternoon, and you chose to communicate with us via LiveChat. During this interaction, you opted for a new shipment of your items. Subsequently, over the weekend, you withdrew your decision to proceed with the new shipment. As a result, we had to cancel the delivery of your new order, yesterday. Additionally, our team has already responded to your refund request. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to resolving any outstanding issues. Thank you for your understanding, and we look forward to assisting you further.
10 Sept 2023
 Verified review
Did not fit. Was too inaccurately cut.
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Answer by solarplexius.co.uk
12 Sept 2023
We appreciate your feedback, and we apologize for the inconvenience you've encountered with the panels for your VW Golf. We understand that they do not fit as expected, and we're truly sorry for any frustration this have caused. We would like to clarify that we received your email about this issue on a Saturday, and unfortunately, we didn't have sufficient time to take action on your case before this review was posted. We sincerely regret that you had this experience. Our panels are generally designed to fit Golfs without any issues, so it appears there may have been a mix-up with the generation of panels delivered to you. We deeply regret this oversight and the resulting inconvenience. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help and resolve any outstanding issues you may have. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to making things right for you. Thank you for your understanding, and we look forward to assisting you further.
8 Sept 2023
 Verified review
Like the product. Delivery could be better. Was left at number 6 door I was in box was ripped and small clips missing.
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Answer by solarplexius.co.uk
20 Sept 2023
Thanks for your feedback! 🌟 We're sorry for the hiccups during delivery; unfortunately, it was not under our control. We are glad that we were able to send the replacements for the missing parts, although that was not ideal. If you need anything else, we're here with smiles on!
1 Sept 2023
 Verified review

Did not fit my VW T4 van - no response from customer service.

Delivery and communication to ensure the right panels were sent for my VW T4 camper van was very good and panels arrived quickly. But they simply did not fit. The plastic wedges were ineffective and looked terrible. I had to order double sided tape to try and get the panels to stay in place - which they did to a point but not snuggly so you end up with a wobbly, double glazed window effect with the panel ballooning away from the glass. Reached out via the customer service email twice to see if I had been sent the right panels - absolutely no response or acknowledgement. .
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Answer by solarplexius.co.uk
1 Sept 2023
We appreciate your feedback regarding your recent experience with our panels for your VW T4 camper van. Firstly, we're glad to hear that the delivery process went smoothly and that you received the panels quickly. However, we're truly sorry to learn that the panels did not fit as expected and that you encountered difficulties with the plastic wedges. Your experience matters to us, and we want to ensure that you're satisfied with your purchase. We've noted that you mentioned reaching out to our customer service email twice without receiving any response or acknowledgment. We sincerely apologize for this lapse in communication, as it does not align with our commitment to excellent customer service. However, please note that our records show no incoming emails from your address. In an effort to assist you further, we have already sent an email to your provided address. Please be on the lookout for it, as we're eager to address your concerns and explore potential solutions. We understand your frustration, and we're here to help resolve any issues you've encountered. It's our goal to ensure your experience with our products is positive and hassle-free. Thank you for your patience and understanding, and we look forward to working with you to find a satisfactory resolution.