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solarplexius.co.uk
Reviews:

188 reviews in the last 12 months716 total reviews  

4.51
Excellent

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Top positive review

10 Jul 2023
 Verified review
Exceptional and fast delivery, with inside a week! Followed the YouTube descriptive video and fitted all 7 pre-cut perfectly fitting sun shades in less than 20 minutes. This will, not only provide sun protection for my grandchildren and other passengers, but it will also create a cooler interior for my three dogs during transit. See the difference between the rear passenger window (solarplexius applied) and the front passenger window (no sun protection). It also gives exceptional security not allowing the inside of the car to be visual through the fitted windows! Thank you Solarplexius for an innovative and affordable product, saving me around £194 if I had purchased Volvo manufactured sun screens at £146 for pair of rear doors and a further £194 for a set of 3 luggage compartment protectors.

Top negative review

5 Feb 2024
 Verified review
Your advert didn’t give any indication that you can not use your back seat windows after installation
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Reviews for solarplexius.co.uk

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3 days ago
 Verified review
Prompt delivery and good product
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Answer by solarplexius.co.uk
2 days ago
Thank you so, so, much for your great review. We're so pleased that you had an good experience with us. We would truly appreciate knowing what we could do better, considering your 4 stars review. We strive to make sure our customers have the best service and product possible and your feedback will help us achieve that. If we may help with anything, do not hesitate to reach us 😀
28 Apr 2024
 Verified review

Awful things!

Unfortunately these are horrible! The rear one has a major defect in it, so there is obviously no quality control! From the outside they give an awful looking silver tint as they are way too dark, and from inside looking out they have a really bad haze to them and again are way too dark for night driving. Unfortunately these will have to go straight in the bin, which is why I haven’t bothered contacting them about the defects on them.
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Answer by solarplexius.co.uk
13 days ago
We're truly sorry to hear about the issues you've encountered with our product. Your experience certainly does not meet the high standards we strive to maintain for our customers. Regarding the defect in the rear panel, we want to assure you that such occurrences are extremely rare and not indicative of our usual quality control measures. We sincerely apologize for any inconvenience this has caused. As we understand that you are not satisfied with the product, we would like to offer you a full refund for your purchase. Please don't hesitate to reach out to us so we can arrange for the return and refund process. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and cooperation in this matter.
16 Apr 2024
 Verified review
Would have given 5 stars if the panel actually stuck to the glass, but there is a gap between the glass and the panel. Other than that it was easy to fit and was a prompt delivery.
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Answer by solarplexius.co.uk
17 Apr 2024
Thank you so, so, much for your great review. We're so pleased that you had a good experience with us. We strive to make sure our customers have the best service and it's great to know we've achieved that with you. Unfortunately, not sticking to the windows is a characteristic of our product. We look forward to serving you again.
15 Apr 2024
 Verified review

Simplicity of fixing - but very dark

Simplicity of fixing. Would have got 5 stars if there was a choice of tints, the supplied is very, very dark. I'd have preferred a lighter tint.
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Answer by solarplexius.co.uk
13 days ago
Thank you for your feedback, Alan! We understand your preference for a lighter tint, and we appreciate your suggestion. Your input helps us improve, and we'll certainly take it into consideration for future enhancements to our products, as of now, there is only one shade for the tints. If you have any further suggestions or questions, please don't hesitate to reach out. We look forward to serving you again in the future!
10 Apr 2024
 Verified review
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Answer by solarplexius.co.uk
17 Apr 2024
Thank you so, so, much for your great review. We're so pleased that you had an good experience with us. We would appreciate knowing what we could do better, considering your 4 stars review. We strive to make sure our customers have the best service and product possible. If we may help with anything, do not hesitate to reach us.
8 Apr 2024
 Verified review
That i got a call to confirm delivery. And delivery and also placing order was quick and easy.
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Answer by solarplexius.co.uk
10 Apr 2024
Thank you so, so, much for your great review. We're so pleased that you had an good experience with us. We would appreciate knowing what we could do better, considering your 4 stars review. We strive to make sure our customers have the best service and product possible. If we may help with anything, do not hesitate to reach us.
3 Apr 2024
 Verified review
Not very happy. It's too dark and the material is thick and heavy for a large rear window and accordingly hangs in the middle and does not cover tightly. When vibrated, it visibly moves. And it's expensive for this quality.
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Answer by solarplexius.co.uk
8 Apr 2024
We're sorry to hear about your dissatisfaction with our product. Your feedback is valuable to us, and we're committed to making things right for you. Please reach out to us with some pictures and further information so we can better understand the issue you're facing and try to come with solutions. You can reply to this message or contact us at support@solarplexius.co.uk. We appreciate your patience and the opportunity to address your concerns.
1 Mar 2024
 Verified review
I had to remove the back one as was too dark to use my camera thru
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Answer by solarplexius.co.uk
4 Mar 2024
We're sorry to hear about the inconvenience you experienced with the darkness of the tint affecting your camera usage. We understand how frustrating that must have been. Just let us know if there is something we may be able to assist you on.
23 Feb 2024
 Verified review
Thickness of the tints have reduced so privacy isn’t as good
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Answer by solarplexius.co.uk
26 Feb 2024
Thank you for sharing your feedback with us. We want to assure you that we haven't changed the thickness of our tints. What may have occurred is that we offer two different thicknesses to accommodate various car trims during the fitting process. However, if you prefer, we can certainly ship you a whole new set in the thicker material. Please note that they may be more challenging to fit, but if it would improve your experience and lead to a more positive review, we're more than happy to do so. Just let us know, and we'll arrange it for you as soon as possible.
14 Feb 2024
 Verified review

I'm pleasantly Impressed.

Prompt delivery after placing my order. Good instructions. Happy with the product in general. A great alternative to window tints, but window tints do look better, would buy again.
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Answer by solarplexius.co.uk
20 Feb 2024
Thank you so, so, much for your review. We're so pleased that you had an good experience with us. We strive to make sure our customers have the best service and product possible and it's great to know we've achieved that with you. We look forward to serving you again.
5 Feb 2024
 Verified review
Your advert didn’t give any indication that you can not use your back seat windows after installation
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Answer by solarplexius.co.uk
7 Feb 2024
We apologize for any confusion regarding the use of your back seat windows after installing our product. Your feedback is valuable to us, and we appreciate you bringing this to our attention. While our advertisement aims to highlight the benefits of our product, we understand the importance of providing comprehensive information to our customers. We will review our marketing materials to ensure clarity on all aspects of our product, including its impact on window usage. If there's anything else you'd like to discuss or if you have any further questions, please feel free to reach out to us. We're here to assist you.
30 Jan 2024
 Verified review

Finished product looks excellent, but not so simple to attain.

Fitting is difficult, and gloves supplied soon rip and drop to bits. The fitting clips do not grip the tint as a clip would, but merely fit against each edge of the frame to stop the tint from sliding around. That said, some of the gaps between tint and frame were too large, so the clips had to be used as wedges. The fitting instructions on the box were covered up with address labels, and the website photos were dire. I used someone's YouTube video to see how they were supposed to fit. Without the issues stated above, it would have been an easy 5* as the finished job looks excellent.
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Answer by solarplexius.co.uk
7 Feb 2024
Thank you for your feedback and for choosing our product. We're pleased to hear that you're satisfied with the finished look, although we apologize for the challenges you encountered during the fitting process. We appreciate your insights regarding the fitting difficulties and the issues with the supplied gloves and fitting clips. Your feedback helps us identify areas for improvement, and we'll take your comments into account as we strive to enhance our product and customer experience. Regarding the obscured fitting instructions on the box and the website photos, we apologize for any inconvenience this may have caused. We'll ensure better visibility of the instructions on future packaging and improve the quality of our website photos to provide clearer guidance to our customers. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help.
18 Jan 2024
 Verified review
Purchased with simplicity, arrived swiftly and fitted without complication. would have been 5 stars if the clipping arrangement had been perfect for the Defender. it was purchased to reduce the ability to see in from the outside - it does the job.
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Answer by solarplexius.co.uk
26 Jan 2024
Thank you for your positive review and for choosing Solarplexius! We're delighted to hear that the process from purchase to installation went smoothly for you and that our product is effectively serving its purpose of enhancing privacy. We appreciate your feedback regarding the clipping arrangement for the Defender. Your input is valuable, and we'll use it to continually improve our products. If you have any specific suggestions or if there's anything else we can assist you with, please feel free to let us know. We're grateful to have you as our customer, and we hope to serve you again in the future!
8 Dec 2023
 Verified review

Not as good as expected

They block out prying eyes and tint the windows nicely. Fit isn't great, leaving gaps in places and the brackets are really unsightly. I really wouldn't recommend for a 5 door vehicle. Peeling off the white plastic leaves white dust on them. One sheet had a rough edge, so quality control isn't %100
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Answer by solarplexius.co.uk
11 Dec 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to extend our sincere apologies for all the inconvenience you've experienced. If you're open to it, could you please provide more details about the gaps and any particular areas where you find the fit to be less than optimal? This information will assist us in refining our processes and ensuring a better fit for your vehicle. We'd like to offer the option of making adjustments and shipping new panels to you. Your collaboration in identifying the specific areas needing improvement is crucial, and we want to assure you that we're here to assist you every step of the way. Additionally, we're sorry to hear about the inconvenience with the white dust and the rough edge. Quality control is of utmost importance to us, and we're eager to address these issues promptly. Please feel free to reach out to our support team at support@solarplexius.co.uk with the additional information. We look forward to the opportunity to make things right for you. Thank you for choosing Solarplexius. Your satisfaction is our priority.
22 Nov 2023
 Verified review
Very quick delivery, very well packaged. Not the greatest fit, but acceptable in the rear of my estate. Not very happy that the rear passenger pieces do not go up and down with the windows.
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Answer by solarplexius.co.uk
27 Nov 2023
Thank you for your feedback! We're delighted to hear that your order arrived promptly and was well packaged. We understand your concern about the fitment, and we appreciate your patience. Each car can present unique challenges, but we're here to assist you. Regarding the rear passenger pieces, Solarplexius panels are designed to provide a balance between functionality and aesthetics. While they don't move with the windows, this design ensures a secure fit within the car window frame. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us!
9 Nov 2023
 Verified review
Use a different delivery company
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Answer by solarplexius.co.uk
9 Nov 2023
We appreciate your feedback and understand the frustration that delivery issues can cause. We apologize for any inconvenience you've experienced with the UPS delivery attempt. We acknowledge that unforeseen circumstances may arise during the shipping process, and we genuinely regret any inconvenience caused. If you're encountering persistent issues with UPS delivery attempts, we would like to assist you in resolving this matter promptly. However, we encourage direct communication with us so that we can address your concerns efficiently. Please reach out to our customer service team. We are committed to ensuring your satisfaction and will work to find a resolution that meets your needs. We hope that, upon receiving your product, your experience will improve, and we would greatly appreciate it if you could consider updating your review accordingly. Thank you for your understanding, and we look forward to assisting you further.
29 Oct 2023
 Verified review

Item was well packed, added privacy, easy f

Item was well packed, took few days to arrive, Looks good easy to fit, with trim Off civic mk8, on whole verry happy. Did feel was cut little small if not lined up perfect let's light in, and if not tight against glass reduces viability more, tint is very dark wet night vision can be very hard (may be better once sides are done too)
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Answer by solarplexius.co.uk
1 Nov 2023
Thank you for your review! 😊 We're delighted to hear that your item arrived in good condition, and you found it easy to fit with the Civic Mk8 trim off. We appreciate your feedback on the tint and visibility concerns. The Solarplexius panels are designed to offer privacy and protection from sunlight, which can sometimes affect night vision. We recommend installing the side windows for a more balanced tint, which should help alleviate this issue. Your satisfaction is important to us, and we're always working to enhance our products based on valuable feedback like yours. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
26 Oct 2023
 Verified review
Good product, but not clear instructions as to how to instal the screen with plastic strips.
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Answer by solarplexius.co.uk
1 Nov 2023
Thank you for your feedback! 🙌 We're glad to hear that you found our product good. We apologize if the installation instructions weren't as clear as they should have been. We're continually working to improve our guidelines, and your input helps us identify areas that need enhancement. If you need any assistance with the installation process or have specific questions, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we're here to help!
19 Oct 2023
 Verified review

Ok , could be better

Not a huge fan of the big clips that keep them in place Also getting condensation inbetween window and tint
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Answer by solarplexius.co.uk
24 Oct 2023
Thank you for your feedback! 🙌 We appreciate you sharing your thoughts with us. We understand your concern about the clips, and we aim to ensure that our panels are both functional and visually appealing. You can rest assure that we are always working on improve both. Regarding the condensation issue you've mentioned, it's essential to note that if this issue persists, we recommend double-checking the installation to ensure a proper seal. Sometimes, minor adjustments can help mitigate condensation. Each vehicle may present unique challenges when it comes to the fit of our panels. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is vital to us, and we're here to help in any way we can!
18 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
18 Sept 2023
We appreciate your feedback. We understand that there was a misunderstanding regarding the product you purchased, since we do not sell glass windows, as our products are sunshades. We promptly processed a refund once the issue was identified, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction.