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solarplexius.co.uk
Reviews:

188 reviews in the last 12 months720 total reviews  

4.49
Good

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Top positive review

10 Jul 2023
 Verified review
Exceptional and fast delivery, with inside a week! Followed the YouTube descriptive video and fitted all 7 pre-cut perfectly fitting sun shades in less than 20 minutes. This will, not only provide sun protection for my grandchildren and other passengers, but it will also create a cooler interior for my three dogs during transit. See the difference between the rear passenger window (solarplexius applied) and the front passenger window (no sun protection). It also gives exceptional security not allowing the inside of the car to be visual through the fitted windows! Thank you Solarplexius for an innovative and affordable product, saving me around £194 if I had purchased Volvo manufactured sun screens at £146 for pair of rear doors and a further £194 for a set of 3 luggage compartment protectors.

Top negative review

5 Feb 2024
 Verified review
Your advert didn’t give any indication that you can not use your back seat windows after installation
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Reviews for solarplexius.co.uk

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12 Jun 2023
 Verified review
Product quality is low and overrated. Easily scratches during installation. Fills like after couple of times cleaning the windows- it will be all in scrathes Rear windows do not open the plexiglass…
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Answer by solarplexius.co.uk
12 Jun 2023
We apologize for the inconvenience you experienced with our product. There should be no scratches. We think the protective layer may still be in place. Our customer support will be in touch with you as soon as possible.
22 Nov 2023
 Verified review
Very quick delivery, very well packaged. Not the greatest fit, but acceptable in the rear of my estate. Not very happy that the rear passenger pieces do not go up and down with the windows.
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Answer by solarplexius.co.uk
27 Nov 2023
Thank you for your feedback! We're delighted to hear that your order arrived promptly and was well packaged. We understand your concern about the fitment, and we appreciate your patience. Each car can present unique challenges, but we're here to assist you. Regarding the rear passenger pieces, Solarplexius panels are designed to provide a balance between functionality and aesthetics. While they don't move with the windows, this design ensures a secure fit within the car window frame. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is important to us!
3 Jul 2023
 Verified review
I am having difficulty in fitting the rear window on my Mini cooper (2017). Also you have sent wedges with a sticky foam back? Do I take off the cover to expose the sticky foam?
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Answer by solarplexius.co.uk
3 Jul 2023
Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal. We are emailing you the answers to your doubts.
8 Sept 2023
 Verified review
Like the product. Delivery could be better. Was left at number 6 door I was in box was ripped and small clips missing.
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Answer by solarplexius.co.uk
20 Sept 2023
Thanks for your feedback! 🌟 We're sorry for the hiccups during delivery; unfortunately, it was not under our control. We are glad that we were able to send the replacements for the missing parts, although that was not ideal. If you need anything else, we're here with smiles on!
30 May 2023
 Verified review
Good time line from order getting placed to order getting delivered. Fast and efficient service from Royal Mail.
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Answer by solarplexius.co.uk
31 May 2023
Thank you for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service possible and it's great to hear we've achieved that with you. We look forward to serving you again soon.
19 Oct 2023
 Verified review

Ok , could be better

Not a huge fan of the big clips that keep them in place Also getting condensation inbetween window and tint
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Answer by solarplexius.co.uk
24 Oct 2023
Thank you for your feedback! 🙌 We appreciate you sharing your thoughts with us. We understand your concern about the clips, and we aim to ensure that our panels are both functional and visually appealing. You can rest assure that we are always working on improve both. Regarding the condensation issue you've mentioned, it's essential to note that if this issue persists, we recommend double-checking the installation to ensure a proper seal. Sometimes, minor adjustments can help mitigate condensation. Each vehicle may present unique challenges when it comes to the fit of our panels. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is vital to us, and we're here to help in any way we can!
5 Jul 2023
 Verified review
Tints are not as good as advertised, they dont fit well and look bad, wish i hadn't bothered with them
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Answer by solarplexius.co.uk
6 Jul 2023
Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal, or that you were given false expectations. Your feedback is extremely valuable to us, and we will continue working hard to improve our product.
30 Jun 2023
 Verified review
Not what I thought they would be as now can't open rear windows if reqd
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Answer by solarplexius.co.uk
3 Jul 2023
Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal. We are still grateful that you took your time to write to us.
26 Oct 2023
 Verified review
Good product, but not clear instructions as to how to instal the screen with plastic strips.
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Answer by solarplexius.co.uk
1 Nov 2023
Thank you for your feedback! 🙌 We're glad to hear that you found our product good. We apologize if the installation instructions weren't as clear as they should have been. We're continually working to improve our guidelines, and your input helps us identify areas that need enhancement. If you need any assistance with the installation process or have specific questions, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we're here to help!
18 Aug 2023
 Verified review
says no trim needs moving, yet rear window was impossible to fit unless trim was removed
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you for sharing your feedback with us. We sincerely appreciate your input and are grateful for the opportunity to address your concerns. We understand your experience with the rear window installation was challenging, and we apologize for any inconvenience this may have caused. While our aim is to provide straightforward installation processes, we recognize that certain variations in vehicle models can sometimes require adjustments. Your situation is not a common occurrence, and we apologize for any confusion regarding the trim. Your feedback helps us improve our instructions and provide better assistance to our valued customers. If you have any further questions or need additional support, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure a positive experience overall. Thank you for giving us the opportunity to address this matter, and we hope to serve you better in the future.
18 Jun 2023
 Verified review
No instructions and video does not show either. Not good.
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Answer by solarplexius.co.uk
19 Jun 2023
Thank you for taking the time to provide us with your feedback. We are so sorry that you had this experience when assembling the product. At our company, we strive to ensure that every customer has a positive experience from start to finish. We will continue to work hard to ensure that we meet and exceed your expectations in the future. Thank you for choosing us!
17 Jul 2023
 Verified review
The product good & easy to installed
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Answer by solarplexius.co.uk
17 Jul 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it would be so great if we could hear from you what let you down regarding our customer service. We look forward to serving you again soon. And, again, we are very much grateful.
12 Sept 2023
 Verified review
Nice a fast delivery that was great.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We'd like to note that while we're not directly responsible for the delivery, we're glad it worked out well for you. We can't wait to serve you again soon.
30 Aug 2023
 Verified review
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you for your review. We're so pleased that you had a good experience with us. We strive to make sure our customers have the best service and product possible. We look forward to serving you again soon.
17 Aug 2023
 Verified review
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you for your review. We're so pleased that you had a good experience with us. We strive to make sure our customers have the best service and product possible. We look forward to serving you again soon.
18 Jul 2023
 Verified review
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Answer by solarplexius.co.uk
19 Jul 2023
Thank you for your review. We're so pleased that you had a great experience with us. We strive to make sure our customers have the best service and product possible. We look forward to serving you again soon. And, again, we are very much grateful.
23 Jun 2023
 Verified review
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Answer by solarplexius.co.uk
27 Jun 2023
Thank you for taking the time to provide us with feedback on your experience. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal.
10 Jun 2023
 Verified review
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Answer by solarplexius.co.uk
12 Jun 2023
Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal. Your feedback is extremely valuable to us, and we will continue working hard to improve our services in the future. Thank you again for taking the time to share your thoughts with us.
20 May 2023
 Verified review

The people who are at Solarplexus need to try and fit these themselves.

The people who are at Solarplexus obviously have not tried to fit these panels to a Dacia Logan MCV, to get the rear side windows in properly you have to remove the side trim, the rear door windows wont let you open the window if you fit the panels, the tailgate window panel buzzes and rattles wont sit square in the window, as there is no trim round the tailgate window difficult to find anywhere to put the clips. A great idea, let down by marketing, they should say that you cannot use the rear door windows if you fit this, also on the Dacia you may have problems with the tailgate window, all in all not a good experience, and really a total waste of money.
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Answer by solarplexius.co.uk
23 May 2023
Thank you for your review. We are really sorry that you had this experience. We will have this reviewed by the production team and will get back to you. Usually all the cars we try first and then put it up on the website for sale. There must be some other issues with hte fittings which we will figure out.
1 Sept 2023
 Verified review

Did not fit my VW T4 van - no response from customer service.

Delivery and communication to ensure the right panels were sent for my VW T4 camper van was very good and panels arrived quickly. But they simply did not fit. The plastic wedges were ineffective and looked terrible. I had to order double sided tape to try and get the panels to stay in place - which they did to a point but not snuggly so you end up with a wobbly, double glazed window effect with the panel ballooning away from the glass. Reached out via the customer service email twice to see if I had been sent the right panels - absolutely no response or acknowledgement. .
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Answer by solarplexius.co.uk
1 Sept 2023
We appreciate your feedback regarding your recent experience with our panels for your VW T4 camper van. Firstly, we're glad to hear that the delivery process went smoothly and that you received the panels quickly. However, we're truly sorry to learn that the panels did not fit as expected and that you encountered difficulties with the plastic wedges. Your experience matters to us, and we want to ensure that you're satisfied with your purchase. We've noted that you mentioned reaching out to our customer service email twice without receiving any response or acknowledgment. We sincerely apologize for this lapse in communication, as it does not align with our commitment to excellent customer service. However, please note that our records show no incoming emails from your address. In an effort to assist you further, we have already sent an email to your provided address. Please be on the lookout for it, as we're eager to address your concerns and explore potential solutions. We understand your frustration, and we're here to help resolve any issues you've encountered. It's our goal to ensure your experience with our products is positive and hassle-free. Thank you for your patience and understanding, and we look forward to working with you to find a satisfactory resolution.