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solarplexius.co.uk
Reviews:

192 reviews in the last 12 months709 total reviews  

4.49
Good

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Top positive review

10 Jul 2023
 Verified review
Exceptional and fast delivery, with inside a week! Followed the YouTube descriptive video and fitted all 7 pre-cut perfectly fitting sun shades in less than 20 minutes. This will, not only provide sun protection for my grandchildren and other passengers, but it will also create a cooler interior for my three dogs during transit. See the difference between the rear passenger window (solarplexius applied) and the front passenger window (no sun protection). It also gives exceptional security not allowing the inside of the car to be visual through the fitted windows! Thank you Solarplexius for an innovative and affordable product, saving me around £194 if I had purchased Volvo manufactured sun screens at £146 for pair of rear doors and a further £194 for a set of 3 luggage compartment protectors.

Top negative review

5 Feb 2024
 Verified review
Your advert didn’t give any indication that you can not use your back seat windows after installation
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Reviews for solarplexius.co.uk

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Latest first
12 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to know we've achieved that with you. We look forward to serving you again soon.
12 Sept 2023
 Verified review
Nice a fast delivery that was great.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We'd like to note that while we're not directly responsible for the delivery, we're glad it worked out well for you. We can't wait to serve you again soon.
11 Sept 2023
 Verified review
Very easy to fit ,looks really good,keeps car cooler.Good quality.
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Answer by solarplexius.co.uk
12 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon.
11 Sept 2023
 Verified review
Items came scratched, I’ve asked for a refund but not heard back
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Answer by solarplexius.co.uk
12 Sept 2023
Thank you for reaching out to us regarding your recent order. We understand your concerns about the scratched items, and we apologize for any inconvenience you've experienced. We'd like to clarify that we did respond to your inquiry promptly. You initially contacted us on a Friday late afternoon, and you chose to communicate with us via LiveChat. During this interaction, you opted for a new shipment of your items. Subsequently, over the weekend, you withdrew your decision to proceed with the new shipment. As a result, we had to cancel the delivery of your new order, yesterday. Additionally, our team has already responded to your refund request. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to resolving any outstanding issues. Thank you for your understanding, and we look forward to assisting you further.
10 Sept 2023
 Verified review
Did not fit. Was too inaccurately cut.
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Answer by solarplexius.co.uk
12 Sept 2023
We appreciate your feedback, and we apologize for the inconvenience you've encountered with the panels for your VW Golf. We understand that they do not fit as expected, and we're truly sorry for any frustration this have caused. We would like to clarify that we received your email about this issue on a Saturday, and unfortunately, we didn't have sufficient time to take action on your case before this review was posted. We sincerely regret that you had this experience. Our panels are generally designed to fit Golfs without any issues, so it appears there may have been a mix-up with the generation of panels delivered to you. We deeply regret this oversight and the resulting inconvenience. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help and resolve any outstanding issues you may have. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to making things right for you. Thank you for your understanding, and we look forward to assisting you further.
8 Sept 2023
 Verified review
Like the product. Delivery could be better. Was left at number 6 door I was in box was ripped and small clips missing.
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Answer by solarplexius.co.uk
20 Sept 2023
Thanks for your feedback! 🌟 We're sorry for the hiccups during delivery; unfortunately, it was not under our control. We are glad that we were able to send the replacements for the missing parts, although that was not ideal. If you need anything else, we're here with smiles on!
8 Sept 2023
 Verified review
Fast delivery. Fair price. Easy to install. Everything as advertised. Great new modern look and added privacy. Brilliant product and service.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We can't wait to serve you again soon.
2 Sept 2023
 Verified review

Very happy

After I ordered, I was called to make sure the exact interior of my car, as there are slightly different models. Shows great customer service. Only took me 20 mins to fit them, they are perfectly cut to shape and I must say they look fantastic. Dark enough from the outside, so people can't see my tools, and light enough from the inside to be able to see out nicely. Credit where credit is due, this is a good product.
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Answer by solarplexius.co.uk
7 Sept 2023
We truly appreciate your wonderful feedback! It's fantastic to hear that you're very happy with your Solarplexius experience. Your praise for our customer service warms our hearts. Ensuring the perfect fit for your specific car model is crucial to us, and we're delighted that you found our assistance valuable. It's also great to know that the installation process was smooth and that you're pleased with the final result. Your description of the product's functionality and appearance is exactly what we aim for. We couldn't be more grateful for your kind words and support. We're here to provide you with the best products and service every time you choose Solarplexius. We can't wait to serve you again in the future!
1 Sept 2023
 Verified review

Did not fit my VW T4 van - no response from customer service.

Delivery and communication to ensure the right panels were sent for my VW T4 camper van was very good and panels arrived quickly. But they simply did not fit. The plastic wedges were ineffective and looked terrible. I had to order double sided tape to try and get the panels to stay in place - which they did to a point but not snuggly so you end up with a wobbly, double glazed window effect with the panel ballooning away from the glass. Reached out via the customer service email twice to see if I had been sent the right panels - absolutely no response or acknowledgement. .
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Answer by solarplexius.co.uk
1 Sept 2023
We appreciate your feedback regarding your recent experience with our panels for your VW T4 camper van. Firstly, we're glad to hear that the delivery process went smoothly and that you received the panels quickly. However, we're truly sorry to learn that the panels did not fit as expected and that you encountered difficulties with the plastic wedges. Your experience matters to us, and we want to ensure that you're satisfied with your purchase. We've noted that you mentioned reaching out to our customer service email twice without receiving any response or acknowledgment. We sincerely apologize for this lapse in communication, as it does not align with our commitment to excellent customer service. However, please note that our records show no incoming emails from your address. In an effort to assist you further, we have already sent an email to your provided address. Please be on the lookout for it, as we're eager to address your concerns and explore potential solutions. We understand your frustration, and we're here to help resolve any issues you've encountered. It's our goal to ensure your experience with our products is positive and hassle-free. Thank you for your patience and understanding, and we look forward to working with you to find a satisfactory resolution.
1 Sept 2023
 Verified review
Excellent service from start to finish.So easy to install
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon. And your car looks great!
30 Aug 2023
 Verified review
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you for your review. We're so pleased that you had a good experience with us. We strive to make sure our customers have the best service and product possible. We look forward to serving you again soon.
30 Aug 2023
 Verified review
Quick service, items perfect fit
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon.
29 Aug 2023
 Verified review
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon.
24 Aug 2023
 Verified review

You must try this company

My 3rd order with them in 2 years every time exactly what they say perfect fit great service as well
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon. We especially value returning customers like you.
20 Aug 2023
 Verified review
So easy to put on.
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon.
19 Aug 2023
 Verified review
Fast delivery I think if you made the tints that fit to the sliding windows slightly longer so they pushed under the Center window seal they would be better but they look fantastic
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We will take your feedback into consiferation to the production team. We look forward to serving you again soon.
18 Aug 2023
 Verified review

Didn't send the right items for my car

Wrong items were sent. Not impressed as the correct ones still have not been dispatched! This needs to be sorted now or refund the order. Will not be using this company again or reccomending them to anyone.
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Answer by solarplexius.co.uk
18 Aug 2023
We sincerely hope this message finds you well. We deeply value your patronage. We are pleased to have provided you with an update regarding the panels you recently received in an earlier email, just before this review. Our dedicated production area has diligently confirmed that the panels were dispatched in accordance with the specified model. After thoroughly reviewing the images thoughtfully shared by you, we are delighted to acknowledge that they are indeed in the correct format and primed for installation. The final step involves a bending process to ensure a seamless and secure fit. We understand that embarking on the installation process might seem a bit overwhelming, especially when attempting it without direct experience. In regard to the panel bearing the mislabeled sticker, we extend our sincerest apologies for any confusion it may have caused. To expedite a swift resolution, we kindly request your invaluable assistance in verifying whether this specific panel's format differs from the others. Armed with this crucial information, we can promptly dispatch an accurate replacement if necessary. In reference to the image you thoughtfully provided of the door panel, our assessment reveals that a minor tilt is present. Upon simple rotation, the panel aligns flawlessly with the door window, resulting in a perfect fit. If any doubts or queries arise during the installation process, beyond the scope of the instructional video we previously send, we stand ready to address them comprehensively. We wholeheartedly understand the significance of your satisfaction and remain steadfastly committed to guiding you through every phase. It's important for us to acknowledge that you retain the right to opt against the installation process. Should you choose this course of action, please rest assured that a refund will be promptly arranged. Your comfort and peace of mind are paramount to us, and we deeply value your input in this regard. We also wish to extend our sincerest apologies for any frustration you may have experienced, prompting you to leave this review. It truly saddens us to learn that you felt compelled to share a less than satisfactory review merely three days after receiving the panels, despite not yet engaging in the installation. We deeply appreciate your feedback, and we want to assure you that we are here to address your concerns and facilitate a resolution that aligns with your expectations. Once again, we extend our heartfelt gratitude for your order, and we eagerly anticipate the opportunity to assist you further.
18 Aug 2023
 Verified review
says no trim needs moving, yet rear window was impossible to fit unless trim was removed
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you for sharing your feedback with us. We sincerely appreciate your input and are grateful for the opportunity to address your concerns. We understand your experience with the rear window installation was challenging, and we apologize for any inconvenience this may have caused. While our aim is to provide straightforward installation processes, we recognize that certain variations in vehicle models can sometimes require adjustments. Your situation is not a common occurrence, and we apologize for any confusion regarding the trim. Your feedback helps us improve our instructions and provide better assistance to our valued customers. If you have any further questions or need additional support, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure a positive experience overall. Thank you for giving us the opportunity to address this matter, and we hope to serve you better in the future.
18 Aug 2023
 Verified review
All round happy with buying to delivery. Easy to put in no problem at all highly recommend for tint and the best thing is you can keep them if you sell the car👍😁very happy and would definitely recommend to friends and family.
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you so much for taking the time to share your positive feedback with us! We greatly appreciate your kind words and are thrilled to hear that you had a fantastic experience from purchase to delivery. It's wonderful to know that the installation was smooth and hassle-free for you. We're especially glad to hear that you found our product to be a valuable investment, offering both tint and the flexibility to keep them if you decide to sell your car. Your satisfaction is our ultimate goal, and we're delighted that we could meet your expectations. Thank you for recommending us to your friends and family. Your support means a lot to us, and we're excited to have the opportunity to serve you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Wishing you many enjoyable journeys ahead, and looking forward to being of service to you again soon!
17 Aug 2023
 Verified review
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Answer by solarplexius.co.uk
22 Aug 2023
Thank you for your review. We're so pleased that you had a good experience with us. We strive to make sure our customers have the best service and product possible. We look forward to serving you again soon.