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solarplexius.co.uk
Reviews:

189 reviews in the last 12 months717 total reviews  

4.49
Good

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Top positive review

10 Jul 2023
 Verified review
Exceptional and fast delivery, with inside a week! Followed the YouTube descriptive video and fitted all 7 pre-cut perfectly fitting sun shades in less than 20 minutes. This will, not only provide sun protection for my grandchildren and other passengers, but it will also create a cooler interior for my three dogs during transit. See the difference between the rear passenger window (solarplexius applied) and the front passenger window (no sun protection). It also gives exceptional security not allowing the inside of the car to be visual through the fitted windows! Thank you Solarplexius for an innovative and affordable product, saving me around £194 if I had purchased Volvo manufactured sun screens at £146 for pair of rear doors and a further £194 for a set of 3 luggage compartment protectors.

Top negative review

5 Feb 2024
 Verified review
Your advert didn’t give any indication that you can not use your back seat windows after installation
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Reviews for solarplexius.co.uk

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Latest first
23 Sept 2023
 Verified review

Very happy

Product exactly as described and very easy to fit
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Answer by solarplexius.co.uk
27 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We can't wait to serve you again soon.
23 Sept 2023
 Verified review
Super fast delivery and well packaged
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Answer by solarplexius.co.uk
27 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We'd like to note that while we're not directly responsible for the delivery, we're glad it worked out well for you. We can't wait to serve you again soon.
22 Sept 2023
 Verified review
Quick delivery and an excellent fit
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Answer by solarplexius.co.uk
27 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We'd like to note that while we're not directly responsible for the delivery, we're glad it worked out well for you. We can't wait to serve you again soon.
22 Sept 2023
 Verified review
Spot on thank you
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Answer by solarplexius.co.uk
27 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to know we've achieved that with you. We look forward to serving you again soon.
18 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
18 Sept 2023
We appreciate your feedback. We understand that there was a misunderstanding regarding the product you purchased, since we do not sell glass windows, as our products are sunshades. We promptly processed a refund once the issue was identified, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction.
16 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to know we've achieved that with you. We look forward to serving you again soon.
16 Sept 2023
 Verified review
This is a great cost effective solution. Delivery was super fast. Fitting took 15 minutes and shouldn't pose any issues if you follow the instructions. I have read some negative reviews around being unable to open the rear windows. My response to these is that's made clear due to the purpose of the solution. If you want to open your rear windows pay twice as much yo have the glass tinted. It's not rocket science and if this is what you need don't purchase this solution and then post a negative review. It's like wanting a Rolls Royce but you buy a mini and then give a negative review because its not a Rolls Royce. Just about every modern car has air con so you should be able to live without opening the rear windows lol
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 😄 We're delighted that you found our solution both cost-effective and easy to install. Your understanding of the product's purpose and your humor really brightened our day. We're here whenever you need assistance or more "not-so-Rolls-Royce" solutions! And your car is looking absolutely great!
15 Sept 2023
 Verified review
Apart from the slowness of the UK postal service , everything was good. Had a bit of trouble starting the sticky off but all in all very good product and very easy to fit. Fitted to a 2016 mk7.5 fiesta Zetec S/st-line.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you ever so much for your patience and understanding! 🙏 We're delighted you found our product easy to fit. Apologies for any inconvenience caused by postal delays; unfortunately, it's something beyond our control. If you have any more feedback or need further assistance, please don't hesitate to let us know. Your satisfaction means a lot to us!
14 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
14 Sept 2023
We sincerely apologize that your experience did not meet your expectations. We take customer feedback seriously, and we're eager to understand what went wrong and how we can make it right. However, we noticed that you didn't provide any specific comments or feedback alongside your rating. To assist you effectively and address any concerns you may have, we kindly request that you share more details about your experience or any issues you encountered. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we can provide a better experience for our customers. We genuinely care about your satisfaction and want to do everything we can to resolve any issues you may have encountered. Please feel free to respond to this with more information, and we'll do our utmost to assist you promptly and address your concerns. Our goal is to ensure that you have a positive experience with Solarplexius, and we're committed to making it right.
13 Sept 2023
 Verified review
Quite a good product and will do the job. What i don't like is the clips which are unsightly unlike normal tint film. Also in my car the clips do not fit that great in the rear quarters. Not the clips fault as such but my trim gaps are quite large.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you for your feedback! 🙌 We're pleased to hear that our product is doing its job effectively for you. We understand your concern about the clips and their appearance. Solarplexius panels are designed to balance functionality and aesthetics. Regarding the fit in your rear quarters, each car can present unique challenges. We appreciate your understanding regarding the trim gaps. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is important to us!
12 Sept 2023
 Verified review
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to know we've achieved that with you. We look forward to serving you again soon.
12 Sept 2023
 Verified review
Nice a fast delivery that was great.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We'd like to note that while we're not directly responsible for the delivery, we're glad it worked out well for you. We can't wait to serve you again soon.
11 Sept 2023
 Verified review
Very easy to fit ,looks really good,keeps car cooler.Good quality.
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Answer by solarplexius.co.uk
12 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon.
11 Sept 2023
 Verified review
Items came scratched, I’ve asked for a refund but not heard back
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Answer by solarplexius.co.uk
12 Sept 2023
Thank you for reaching out to us regarding your recent order. We understand your concerns about the scratched items, and we apologize for any inconvenience you've experienced. We'd like to clarify that we did respond to your inquiry promptly. You initially contacted us on a Friday late afternoon, and you chose to communicate with us via LiveChat. During this interaction, you opted for a new shipment of your items. Subsequently, over the weekend, you withdrew your decision to proceed with the new shipment. As a result, we had to cancel the delivery of your new order, yesterday. Additionally, our team has already responded to your refund request. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to resolving any outstanding issues. Thank you for your understanding, and we look forward to assisting you further.
10 Sept 2023
 Verified review
Did not fit. Was too inaccurately cut.
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Answer by solarplexius.co.uk
12 Sept 2023
We appreciate your feedback, and we apologize for the inconvenience you've encountered with the panels for your VW Golf. We understand that they do not fit as expected, and we're truly sorry for any frustration this have caused. We would like to clarify that we received your email about this issue on a Saturday, and unfortunately, we didn't have sufficient time to take action on your case before this review was posted. We sincerely regret that you had this experience. Our panels are generally designed to fit Golfs without any issues, so it appears there may have been a mix-up with the generation of panels delivered to you. We deeply regret this oversight and the resulting inconvenience. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help and resolve any outstanding issues you may have. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to making things right for you. Thank you for your understanding, and we look forward to assisting you further.
8 Sept 2023
 Verified review
Like the product. Delivery could be better. Was left at number 6 door I was in box was ripped and small clips missing.
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Answer by solarplexius.co.uk
20 Sept 2023
Thanks for your feedback! 🌟 We're sorry for the hiccups during delivery; unfortunately, it was not under our control. We are glad that we were able to send the replacements for the missing parts, although that was not ideal. If you need anything else, we're here with smiles on!
8 Sept 2023
 Verified review
Fast delivery. Fair price. Easy to install. Everything as advertised. Great new modern look and added privacy. Brilliant product and service.
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Answer by solarplexius.co.uk
20 Sept 2023
Thank you so, so much for your kind review! 🌟 We're absolutely thrilled that you had an excellent experience with us. At Solarplexius, we always strive to provide the best service and products to our customers. Your satisfaction is our priority, and we're delighted we could meet your expectations. We can't wait to serve you again soon.
2 Sept 2023
 Verified review

Very happy

After I ordered, I was called to make sure the exact interior of my car, as there are slightly different models. Shows great customer service. Only took me 20 mins to fit them, they are perfectly cut to shape and I must say they look fantastic. Dark enough from the outside, so people can't see my tools, and light enough from the inside to be able to see out nicely. Credit where credit is due, this is a good product.
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Answer by solarplexius.co.uk
7 Sept 2023
We truly appreciate your wonderful feedback! It's fantastic to hear that you're very happy with your Solarplexius experience. Your praise for our customer service warms our hearts. Ensuring the perfect fit for your specific car model is crucial to us, and we're delighted that you found our assistance valuable. It's also great to know that the installation process was smooth and that you're pleased with the final result. Your description of the product's functionality and appearance is exactly what we aim for. We couldn't be more grateful for your kind words and support. We're here to provide you with the best products and service every time you choose Solarplexius. We can't wait to serve you again in the future!
1 Sept 2023
 Verified review

Did not fit my VW T4 van - no response from customer service.

Delivery and communication to ensure the right panels were sent for my VW T4 camper van was very good and panels arrived quickly. But they simply did not fit. The plastic wedges were ineffective and looked terrible. I had to order double sided tape to try and get the panels to stay in place - which they did to a point but not snuggly so you end up with a wobbly, double glazed window effect with the panel ballooning away from the glass. Reached out via the customer service email twice to see if I had been sent the right panels - absolutely no response or acknowledgement. .
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Answer by solarplexius.co.uk
1 Sept 2023
We appreciate your feedback regarding your recent experience with our panels for your VW T4 camper van. Firstly, we're glad to hear that the delivery process went smoothly and that you received the panels quickly. However, we're truly sorry to learn that the panels did not fit as expected and that you encountered difficulties with the plastic wedges. Your experience matters to us, and we want to ensure that you're satisfied with your purchase. We've noted that you mentioned reaching out to our customer service email twice without receiving any response or acknowledgment. We sincerely apologize for this lapse in communication, as it does not align with our commitment to excellent customer service. However, please note that our records show no incoming emails from your address. In an effort to assist you further, we have already sent an email to your provided address. Please be on the lookout for it, as we're eager to address your concerns and explore potential solutions. We understand your frustration, and we're here to help resolve any issues you've encountered. It's our goal to ensure your experience with our products is positive and hassle-free. Thank you for your patience and understanding, and we look forward to working with you to find a satisfactory resolution.
1 Sept 2023
 Verified review
Excellent service from start to finish.So easy to install
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Answer by solarplexius.co.uk
1 Sept 2023
Thank you so, so, much for your kind review. We're so pleased that you had an excellent experience with us. We strive to make sure our customers have the best service and product possible and it's great to hear we've achieved that with you. We look forward to serving you again soon. And your car looks great!