jukki.ukReviews:
709 reviews in the last 12 months1,490 total reviews
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Top positive review
29 Sept 2023
Verified review
I've ordered many things for my baby. Everything is very well made, excellent materials, colours. I am beyond thrilled. From the order date to delivery it took 2,5 weeks. I've received an email of apology that my order will be a bit late. It all came in a box, all packed separately, very nicely. I also got an extra package with two tetra diapers and one nest mattress. I am very satisfied and will be ordering more surely.
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Top negative review
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
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Reviews for jukki.uk
25 Apr 2024
Verified review
Delivery was a few days late.
Product very good.
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Answer by jukki.uk
25 Apr 2024
Thank you for your review, we are glad you are satisfied, we would love to see you back in our online store:)
4 days ago
Verified review
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Answer by jukki.uk
4 days ago
Thank you for your review, we are glad you are satisfied, we would love to see you back in our online store:)
6 days ago
Verified review
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Answer by jukki.uk
5 days ago
Thank you for your review, we are glad you are satisfied, we would love to see you back in our online store:)
11 days ago
Verified review
Ordered on the 28th of April - still no sign
I ordered a baby pod nearly 2 weeks ago, still no sign of delivery or updates from the tracking number given. Very poor service considering I paid £6.99 for delivery… you are literally based in Europe, shouldn’t take more than a week to deliver. Disappointed, will not order again.
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Answer by jukki.uk
11 days ago
Thank you for your review. Your order is shipped and should be delivered soon. Due the holidays in Poland is the delivery time a bit longer then usual.
26 Apr 2024
Verified review
Very poor quality of bumper protector for bed. I have ordered one and came with two stains on it. Looked like was used already, not fresh and very bad in aesthetic sense.
Never again will them.
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10 days ago
Verified review
I can’t properly comment yet on my experience with JUKKI, I ordered my baby a nest a couple of weeks ago and it still hasn’t been received by the delivery company
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Answer by jukki.uk
8 days ago
Thank you for your review. Due the tracking link is your order delivered, is that right? Can you confirm that?
Delivered on
Fri 10th May
Delivered at
12:03
11 days ago
Verified review
2 weeks still no sign of delivery
It's almost 2 weeks now I've still not received my order.
I paid £6.99 for delivery which is ridiculous especially if I am waiting so long for the item to arrive.
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Answer by jukki.uk
11 days ago
Thank you for your review. Your order is shipped and should be delivered soon. Due the holidays in Poland is the delivery time a bit longer then usual.
12 days ago
Verified review
Still not received my order
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Answer by jukki.uk
12 days ago
Thank you for your review. Your order is shipped and should be delivered soon. Due the holidays in Poland is the delivery time a bit longer then usual.
13 days ago
Verified review
Where is my packet?
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Answer by jukki.uk
12 days ago
The parcel has been delivered at the ParcelShop. Please check "Shipment Information" section to find the address.
https://gls-group.eu/SI/en/parcel-tracking/?match=512140251
7 days ago
Verified review
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10 Apr 2024
Verified review
Print wasn’t lined up at all, really ruins the item. Contacted Jukki, they responded quickly, asked for another cover to be sent but they said the next one could be the same so just a warning to anyone who is ordering covers that they may not line. Recieved £5 of the purchase because of the design layout fault
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Answer by jukki.uk
12 Apr 2024
Thank you for your review
16 Apr 2024
Verified review
Never received my order! Now waiting for weeks for my refund but nothing is happening!
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Answer by jukki.uk
17 Apr 2024
Thank you for your review. Evri lost your order, they delivered it but there was no package at your place. We refunded your money, it should be on your account within a few days.
3 Apr 2024
Verified review
I didn’t get my order at all!
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Answer by jukki.uk
4 Apr 2024
The parcel has been delivered.
For more information, please see the detailed shipment tracking below.
https://gls-group.eu/SI/en/parcel-tracking/?match=511702303
28 Feb 2024
Verified review
Nice design,quite good quality
- not strong back support
- not removable cover
Would prefer some clips instead of string to tighten and harder base for babys back.
Overall good product
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Answer by jukki.uk
28 Feb 2024
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:)
4 Mar 2024
Verified review
Beautiful products but we waited over a week for the delivery
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Answer by jukki.uk
4 Mar 2024
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:)
22 Feb 2024
Verified review
Worst experience I have ever had ordering online
Delivery took longer than expected, cindy from costumer service was rude and very not helpful, I had to pay for the return and waste more time fillimg up a return form,
Terrible experience and I will never ever buy from you again.
I'm still waiting for my refund.
You have a lot of work to do to improve yourself and there are too many better options. Definitely the first and last time I order anything from you.
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Answer by jukki.uk
23 Feb 2024
Thank you for your review. We are sorry that you are not satisfied. Unfortunately customer service can't do anything about the return being on your own account, we're sorry it came out wrong to you.
24 Feb 2024
Verified review
I ordered my products nearly three weeks ago and only received one email to say it was going to be delayed the following week and then the invoice came through a few days ago and had only just been processed even though the payment came out the day after I placed the order
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Answer by jukki.uk
25 Feb 2024
Thank you for your review and we are sorry for the delay. Your order is in transit and should be delivered soon.
4 Mar 2024
Verified review
Arrived much later than said and customer service is very poor and rude in response will not be back to buy anything again the quality of material is poor also
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Answer by jukki.uk
4 Mar 2024
Thank you for your review. We are sorry for the late delivery. Our customer service is answering to emails within in a few minutes/hour. To which email address did you send your email? Our products are made with high quality fabric.
28 Feb 2024
Verified review
Didn’t want the product but to get a refund I’d need to arrange shipment back to Germany! That would cost more than item itself.
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Answer by jukki.uk
28 Feb 2024
I'm very sorry for this mistake, you received the wrong address for return, off course you can send the parcel back to our warehouse in the UK. I already send a email to you.
18 Feb 2024
Verified review
I send 2 email regarding my order because tracking number still not changed and Still not receiving answer.
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Answer by jukki.uk
18 Feb 2024
Thank you for your review, we replied to every email that we received from you, please check your email:)