jukki.ukReviews:
709 reviews in the last 12 months1,490 total reviews
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Top positive review
29 Sept 2023
Verified review
I've ordered many things for my baby. Everything is very well made, excellent materials, colours. I am beyond thrilled. From the order date to delivery it took 2,5 weeks. I've received an email of apology that my order will be a bit late. It all came in a box, all packed separately, very nicely. I also got an extra package with two tetra diapers and one nest mattress. I am very satisfied and will be ordering more surely.
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Top negative review
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
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Reviews for jukki.uk
11 Dec 2023
Verified review
Missing items
Just arrived half of my order, and on the 6th , I emailed them asking why just half of my order was invoiced and sent tracking. It was confirmed that 2 packages would arrive by post because of duty customs and was not to worry about. Today arrived only one parcel as predicted. Could you please reply to my email with the tracking of the second package, as I've ordered these products more than 2 weeks ago. Thank you!
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Answer by jukki.uk
12 Dec 2023
Thank you for your review. Yes, i already replied to your email:)
6 Sept 2023
Verified review
Delay in Delivery
Ordered a baby nest cocoon comfort with expected delivery 5-7 business days. I ordered this on the 23rd August and I have still not had an email to confirm this has been dispatched. I emailed customer care who very promptly replied and advised there is a delay with orders, however this needs to be shown on the website as my due date is fast approaching and I would not have ordered this if I knew it would take this long.
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Answer by jukki.uk
6 Sept 2023
Thank you for your review, your order is in transit and will be delivered soon, we are sorry for the delay!
30 Jul 2023
Verified review
I waited for the order for two weeks and when I received it, it turned out that I received a different toy than I ordered - no one informed me about it..
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Answer by jukki.uk
31 Jul 2023
Thank you for your review, can you please contact us by email? We will send you the correct item. We are sorry for the mistake!
21 Aug 2023
Verified review
Baby nest
I placed an order on 7-8-23 to be delivered within 4-7days, it is now the 21st of August and I have not received my order yet.
Apart from one email to say my order will be delayed by several more business days I have heard nothing from Jukki so far.
Very disappointed and would have given 0 stars if possible and most likely not recommend to friends and family
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Answer by jukki.uk
21 Aug 2023
Thank you for your review. I see in our system that one item from your order is not in stock, we have to wait for the production. We do our best to ship it as soon as possible, we are sorry for the delay! You will receive a gift from us for recompensation.
12 Jun 2023
Verified review
The baby best is not portable and we cannot take with us when we travel - it is advertised as being travel compliant but this is not the case. When I contacted customer services there was no commitment to help just a terse message stating to return the baby nest. Unhelpful and unfriendly - will not use again as it is certainly not value for money.
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Answer by jukki.uk
13 Jun 2023
Thank you for your review, we are sorry that you are not satisfied. As mentioned on our website, the return costs are on your own expense if there is no defect on the product. If you find it does not meet your expectations we will gladly receive the product back and transfer your money back to you:).
24 Oct 2023
Verified review
Terrible quality, do not buy!
I expected for this cushion to last for more than a week after buying it. It does not withstand putting it in the washing machine, which is a necessity for baby products for obvious reasons. After one wash, the seams ripped apart and the stuffing started falling out. How anyone is meant to keep this clean baffles me!
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Answer by jukki.uk
24 Oct 2023
Thank you very much for your review. The nest was taken out of the washing machine incorrectly after washing, we tested this ourselves and it is not a manufacturing defect, it must be taken out of the washing machine carefully when it is wet, otherwise it will tear as it happened to you:(
6 Jun 2023
Verified review
My parcel never got delivered went to Chester snd got sent back to Birmingham I was very disappointed I asked for a refund buts it’s not the point as I wanted this for my soon! And they didn’t even try to deliver ether apparently you never put an electronic adress on royal mail said that’s why if never got to me
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Answer by jukki.uk
6 Jun 2023
Thank you for your opinion. We shipped your order 24.05 from our warehouse in Poland. The delivery is not in our hands but in the hands of the courier company. They didn't delivered it and send it back to us, the refund is done 01.06 to your bank account. We are sorry you are not satisfied but unfortunately it is not our fault that the package was not delivered.
5 Sept 2023
Verified review
My order is late and I didn't get any specific information on when I will receive it. When I asked for more details, the company said they will send it urgently. That was 4 days ago and I still haven't received the goods. Checked with the courier, they haven't received the package yet. Very disappointed.
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Answer by jukki.uk
5 Sept 2023
Thank you for your review, your order is in transit and will be delivered soon, we are sorry for the delay!
15 Nov 2023
Verified review
Not received order
I have submitted 2 orders and the later order arrived very promptly. I am still yet to receive the bulk of my order which was over £100 worth of products. The 2 products we have received are fabulous, but the disappointment is with the missing orders.
Please can this be rectified ASAP?
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Answer by jukki.uk
16 Nov 2023
Thank you for your review. I will contact you by email and send you the tracking links, we have separate your order because of duty custom, the packages are on your way:)
30 Nov 2023
Verified review
Charges £10 for standard delivery of a nursing pillow cover and this is hidden from you at checkout and only realised after I had submitted payment. Needs to be clearer at checkout the you are being charged an abnormally large amount to deliver a very light item and not even quickly
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Answer by jukki.uk
1 Dec 2023
Thank you for your review, we are happy that you are satisfied with our products. About the delivery premium fee is the information mentioned on our website. We are sorry if this has not been clear to you.
22 Aug 2023
Verified review
don't waste your time to buying on this website. i have been told my oder will deliver with in 7 days but after 7 days I was told sorry we don't have that product in stock that you oder ....!!!!
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Answer by jukki.uk
22 Aug 2023
Thank you for your review. We are very sorry for this situation and for the delay!:(
2 Nov 2023
Verified review
the item I have received was disappointed with quality of material. had previously ordered baby xxl nest from jukki and was soo happy that's why have ordered again but this time poor quality
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Answer by jukki.uk
2 Nov 2023
Thank you for your review. We are surprised about this message because our products are of high kwaility and are made of high quality material.
16 Sept 2023
Verified review
Still waiting for my order to be delivered. I made an order on 28 august with Delivery time (5-6 days) well as you can guess i still Don't have my things so.. I won't order from them again!
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Answer by jukki.uk
18 Sept 2023
Thank you for your review and our apologies for the delay. Your order is on its way and will be delivered within a few days.
9 Sept 2023
Verified review
Delayed delivery. Still waiting for my item to arrive. Twice as long as promissed. Expirience so far- wouldn't use again. They need to work on their reliability
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Answer by jukki.uk
11 Sept 2023
Thank you for your review, we are sorry for the delay!
6 Sept 2023
Verified review
I placed an order and then recieved a email 5 days later to say my order was going to be delayed and no further update was provided. Have no asked for a refund
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Answer by jukki.uk
6 Sept 2023
Thank you for your review, as request we cancelled your order and refunded your money. We are sorry for this situation!
1 Sept 2023
Verified review
I haven’t even received my parcel after purchasing on 18th august. Very poor no communication. Sent many emails wondering where it is and nothing.
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Answer by jukki.uk
1 Sept 2023
Thank you for your review, your order is in transit and will be delivered soon, we are sorry for the delay! ,,We normally expect to deliver to your address between 12:20pm - 2:20p''
9 Sept 2023
Verified review
Provide information about the orders without asking. I have not received my order from two weeks ago yet... I have no idea about the order status.
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Answer by jukki.uk
11 Sept 2023
Thank you for your review, we are sorry for the delay!
28 Sept 2023
Verified review
Consegna mai avvenuta.
Il corriere GLS ha consegnato il pacco ad un soggetto a me sconosciuto a nome di carrubba Giovanna non so dove
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25 Sept 2023
Verified review
Very sow delivery
The products are nice, but the delivery is very slow.
Even with expedited shipping, I received my order only after 14 days.
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Answer by jukki.uk
27 Sept 2023
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!
28 Aug 2023
Verified review
Terrible customer service. Item arrived later by several days and they only thought to refund the shipping amount I paid.
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Answer by jukki.uk
29 Aug 2023
Thank you for your review. We are very sorry for the delay and this situation.