jukki.ukReviews:
709 reviews in the last 12 months1,490 total reviews
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Top positive review
29 Sept 2023
Verified review
I've ordered many things for my baby. Everything is very well made, excellent materials, colours. I am beyond thrilled. From the order date to delivery it took 2,5 weeks. I've received an email of apology that my order will be a bit late. It all came in a box, all packed separately, very nicely. I also got an extra package with two tetra diapers and one nest mattress. I am very satisfied and will be ordering more surely.
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Top negative review
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
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Reviews for jukki.uk
10 Mar 2024
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26 Feb 2024
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18 Feb 2024
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5 Feb 2024
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My parcel never arrived ! And they said there’s nothing they can do really bad as I’m £100 down.
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Answer by jukki.uk
5 Feb 2024
Thank you for your review. That's not true, your parcel is delivered due the track and trace link.
https://www.evri.com/track/parcel/H001EA0107188386/details
Delivered
We've delivered your parcel to the delivery address
Delivered on
Mon 29th Jan
Delivered at
12:58
23 Jan 2024
Verified review
Still doesn’t have my order that I bought almost 3 weeks ago and can’t even track my parcel
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Answer by jukki.uk
23 Jan 2024
Thank you for your review! Your order is in transit and will be delivered soon, we are sorry for the delay!
24 Jan 2024
Verified review
I did not get my paket at right time. Delivery is very slow.
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Answer by jukki.uk
24 Jan 2024
Thank you for your review. Your order is in transit and should be delivered soon, we are sorry for the delay.
31 Jan 2024
Verified review
ordered 2 weeks ago and still hasn't arrived.
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Answer by jukki.uk
31 Jan 2024
Thank you for your review and we are sorry for the delay. Your order is shipped today and will be delivered soon.
31 Jan 2024
Verified review
Please see emails regarding delivery times.
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Answer by jukki.uk
31 Jan 2024
Thank you for your review and we are sorry for the delay!
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
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Answer by jukki.uk
13 Dec 2023
Thank you for your review. Due the 'Black Week' and 'Cyber Monday' we received a lot of orders, which caused us a delay in their processing and production for which we sincerely apologize.
11 Sept 2023
Verified review
In general, everything is not bad, but there are a number of disadvantages for me personally, this cover on the cocoon cannot be removed for washing, the quality of the fabric in the auto cover (after washing it became even worse, the print turned pale), the fabric feels hard to the touch) and the napkin container is too fragile)and delivery was delayed, which is also a minus, but plus that they warned about it
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Answer by jukki.uk
11 Sept 2023
Thank you for your review and the points you mentioned. Our products are from high quality, also after washing according to instructions at 30 degrees. We are sorry for the delay!
8 Aug 2023
Verified review
Better customer service care and faster delivery.
Better customer service care and polite support. After paying for delivery charge my order was delayed. Due to this delay I requested customer service for delivery charge refunded. Cindy responded and strictly refused to reimburse the delivery charge and develop customer relationship. What I liked is the selection of baby products however I won’t be shopping at jukki.uk due to the poor customer service.
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Answer by jukki.uk
8 Aug 2023
I am sorry that you are not satisfied with our customer service. Unfortunately, these are the rules within our company and customer service has no influence.
29 Aug 2023
Verified review
Delivery delays
Information on website says “delivery 3-7 days” but after 8 days I have received info they issued order, so they not keeping dates with delivery.
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Answer by jukki.uk
30 Aug 2023
Thanks for your review, we are sorry for the delay!
18 Jun 2023
Verified review
Ordered 2 of the same products. One came back a different shade of pink. Took about 5 days of communication but I was refunded for 1
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Answer by jukki.uk
20 Jun 2023
Thanks for your review, we are sorry for the inconvenience, we hope you are satisfied with the refund :)
17 Sept 2023
Verified review
Beautiful high quality items but sending time terrible, if you need your items on time I'd avoid using.
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Answer by jukki.uk
18 Sept 2023
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!
5 Nov 2023
Verified review
Packaging Is very cheap, Just a import cardboard box and inside only very thin plastic bags.
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Answer by jukki.uk
5 Nov 2023
Thank you for your review, we will discuss it internally to improve the packaging. We hope your items were not damaged.
19 May 2023
Verified review
Duvet has a poor quality. Not what I expected for this price.
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Answer by jukki.uk
22 May 2023
Thanks for your review, we are sorry that you are not satisfied with our kwailieit, nevertheless I would like to inform that our products are made of high kwailiteit, could you please send a picture of the product by mail? contact@jukki.uk
13 Sept 2023
Verified review
Grate products, however delivery taking so long .
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Answer by jukki.uk
13 Sept 2023
hanks for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!
11 Sept 2023
Verified review
Dostava se dugo čeka
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3 Sept 2023
Verified review
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Answer by jukki.uk
4 Sept 2023
Thanks for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:) we are sorry for the delay!
25 Aug 2023
Verified review
Very long time to be delivered.
It's been two weeks from the day I made my order and it still hasn't arrived yet. I keep contacting the customer service and they keep promising that the parcel is on its way. I check the tracking number and I can see that Royal Mail waiting for my parcel to be sent to them from Jukki for three days now, still nothing going on. Very disappointed with Jukki experience. I don't need this order any more because of delay and still have no idea when I will receive it to make an return.
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Answer by jukki.uk
26 Aug 2023
Thank you for your review.
Your order is shipped 23.08 from our warehouse in Poland, the average delivery time is 4 a 6 days.
Please be patient. Your package is on its way to Royal Mail's main warehouse. The parcel status will be updated after the package is scanned by a Royal Mail employee.