jukki.ukReviews:
704 reviews in the last 12 months1,463 total reviews
Good
TrustmarkValid
Top positive review
29 Sept 2023
Verified review
I've ordered many things for my baby. Everything is very well made, excellent materials, colours. I am beyond thrilled. From the order date to delivery it took 2,5 weeks. I've received an email of apology that my order will be a bit late. It all came in a box, all packed separately, very nicely. I also got an extra package with two tetra diapers and one nest mattress. I am very satisfied and will be ordering more surely.
Read more
Top negative review
12 Dec 2023
Verified review
This is the second time I've ordered from here and it isn't until around a week after I've ordered that I get an email to say there are delays in delivering the item. This has happened twice now. I ordered my second item around a week and half ago and it's only just been shipped. Unfortunately, both items have been gifts. If you order for a gift, I'd make sure you order well in advance. My friend had said that her gift was soft and good quality and was really pleased with it. Not sure I'd order from here again though.
Read more
Reviews for jukki.uk
10 Apr 2024
Verified review
Print wasn’t lined up at all, really ruins the item. Contacted Jukki, they responded quickly, asked for another cover to be sent but they said the next one could be the same so just a warning to anyone who is ordering covers that they may not line. Recieved £5 of the purchase because of the design layout fault
Report review
Answer by jukki.uk
12 Apr 2024
Thank you for your review
7 days ago
Verified review
Very poor quality of bumper protector for bed. I have ordered one and came with two stains on it. Looked like was used already, not fresh and very bad in aesthetic sense.
Never again will them.
Report review
16 Apr 2024
Verified review
Never received my order! Now waiting for weeks for my refund but nothing is happening!
Report review
Answer by jukki.uk
17 Apr 2024
Thank you for your review. Evri lost your order, they delivered it but there was no package at your place. We refunded your money, it should be on your account within a few days.
3 Apr 2024
Verified review
I didn’t get my order at all!
Report review
Answer by jukki.uk
4 Apr 2024
The parcel has been delivered.
For more information, please see the detailed shipment tracking below.
https://gls-group.eu/SI/en/parcel-tracking/?match=511702303
4 Mar 2024
Verified review
Arrived much later than said and customer service is very poor and rude in response will not be back to buy anything again the quality of material is poor also
Report review
Answer by jukki.uk
4 Mar 2024
Thank you for your review. We are sorry for the late delivery. Our customer service is answering to emails within in a few minutes/hour. To which email address did you send your email? Our products are made with high quality fabric.
17 Mar 2024
Verified review
I am still waiting for my refund, the neck pillows were delivered back to you a week ago.
Report review
Answer by jukki.uk
18 Mar 2024
Thank you for your review. I already replied to your email:)
5 Mar 2024
Verified review
Item size on website incorrect
Item said it was bumper for standard uk cot but was much smaller and not useful.
Report review
Answer by jukki.uk
5 Mar 2024
Yes, the dimensions are mentioned in the offer. It is also more safe for the child that the crib is protected with 1 cot bumper
10 Mar 2024
Verified review
Report review
28 Feb 2024
Verified review
Nice design,quite good quality
- not strong back support
- not removable cover
Would prefer some clips instead of string to tighten and harder base for babys back.
Overall good product
Report review
Answer by jukki.uk
28 Feb 2024
Thank you for your review, we are glad you are satisfied with our product, we would love to see you back in our online store:)
22 Feb 2024
Verified review
Worst experience I have ever had ordering online
Delivery took longer than expected, cindy from costumer service was rude and very not helpful, I had to pay for the return and waste more time fillimg up a return form,
Terrible experience and I will never ever buy from you again.
I'm still waiting for my refund.
You have a lot of work to do to improve yourself and there are too many better options. Definitely the first and last time I order anything from you.
Report review
Answer by jukki.uk
23 Feb 2024
Thank you for your review. We are sorry that you are not satisfied. Unfortunately customer service can't do anything about the return being on your own account, we're sorry it came out wrong to you.
24 Feb 2024
Verified review
I ordered my products nearly three weeks ago and only received one email to say it was going to be delayed the following week and then the invoice came through a few days ago and had only just been processed even though the payment came out the day after I placed the order
Report review
Answer by jukki.uk
25 Feb 2024
Thank you for your review and we are sorry for the delay. Your order is in transit and should be delivered soon.
28 Feb 2024
Verified review
Didn’t want the product but to get a refund I’d need to arrange shipment back to Germany! That would cost more than item itself.
Report review
Answer by jukki.uk
28 Feb 2024
I'm very sorry for this mistake, you received the wrong address for return, off course you can send the parcel back to our warehouse in the UK. I already send a email to you.
18 Feb 2024
Verified review
I send 2 email regarding my order because tracking number still not changed and Still not receiving answer.
Report review
Answer by jukki.uk
18 Feb 2024
Thank you for your review, we replied to every email that we received from you, please check your email:)
5 Feb 2024
Verified review
My parcel never arrived ! And they said there’s nothing they can do really bad as I’m £100 down.
Report review
Answer by jukki.uk
5 Feb 2024
Thank you for your review. That's not true, your parcel is delivered due the track and trace link.
https://www.evri.com/track/parcel/H001EA0107188386/details
Delivered
We've delivered your parcel to the delivery address
Delivered on
Mon 29th Jan
Delivered at
12:58
27 Feb 2024
Verified review
Ordered on the 15th and still not received
Report review
Answer by jukki.uk
28 Feb 2024
Thank you for your review and sorry for the delay! We do our best to ship your order asap. You will also receive a gift from us for the long waiting time.
26 Feb 2024
Verified review
Report review
18 Feb 2024
Verified review
Report review
18 Jan 2024
Verified review
The quality of the product is very poor .
the material is not pleasant to the touch and is very thin…
Report review
Answer by jukki.uk
18 Jan 2024
Thank you for your review, can you please send us pictures of the received item by mail? contact@jukki.uk
23 Jan 2024
Verified review
Still doesn’t have my order that I bought almost 3 weeks ago and can’t even track my parcel
Report review
Answer by jukki.uk
23 Jan 2024
Thank you for your review! Your order is in transit and will be delivered soon, we are sorry for the delay!
24 Jan 2024
Verified review
I did not get my paket at right time. Delivery is very slow.
Report review
Answer by jukki.uk
24 Jan 2024
Thank you for your review. Your order is in transit and should be delivered soon, we are sorry for the delay.