I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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5 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it.
However, when we returned home, there was no package, nor card left through our mail slot.
We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it.
There was no card or message saying where the package had been left.
Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping.
This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it.
It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is.
Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order.
My best-
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Reviews for lampandlight.co.uk
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Verified review
2 months ago
My lamp arrived really quickly and I was kept informed about the progress of my order throughout. I’m pleased with the quality of the lamp which looks great in my living room. I would recommend this company.
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2 months ago
I love my light. It is good quality and gets the most wonderful comments from visitors. The delivery was very quick and the item was boxed very carefully so it arrived in perfect condition. Very happy.
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1 month ago
Lamp is great. Delivery quick only thing is price fluctuates so much within days of ordering price went down twenty or so pounds so disappointed but not with the lamp itself
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1 month ago
The product is exactly what my wife and I wanted and has arrived in perfect condition, having been effectively packaged. Our builder will be installing the lights shortly.
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2 months ago
Quality of manufacture, design and lighting effect.
Delivery poor. Different day to advised day, and it was left on doorstep when I was in the house.
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1 month ago
Great selection of lighting and and amazing prices! My light fitting arrived quickly and in perfect condition. Will definitely use the company again.
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2 months ago
Prompt response to order was good but I thought light bulbs could have been included in same box as lamp resulting in one delivery instead of two.
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2 months ago
Just love my bathroom light. What would be more helpful save money and waste would be to be able to buy Just the light shade part of the light.
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2 months ago
Prompt delivery, beautifully packaged, good communication throughout. Product was just what we wanted. Would definitely buy from you again.
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2 months ago
This is the second time I’ve bought a floor lamp from lamp and light. The second time they included a adaptor as they have European plugs.
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1 month ago
Easy to use website, order arrived as stated, well packaged. Lights are not up yet, but so far there is no reason to use returns service.
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