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lampandlight.co.ukReviews

: 7,303Excellent

4.61

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certified since: 10/12/2013
updated on: 16/08/2022
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certified since: 10/12/2013
updated on: 16/08/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for lampandlight.co.uk

2,743 verified reviews in the last 12 months

7,303 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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the most relevant critical review


7 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it. However, when we returned home, there was no package, nor card left through our mail slot. We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it. There was no card or message saying where the package had been left. Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping. This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it. It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is. Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order. My best-
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Reviews for lampandlight.co.uk

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(311)
(99)
 Verified review
8 months ago
Negative: Connecting ring poorly fitted, had to be refitted. UK plug not fitted. Positive: Lamps is very good. Just what we wanted.
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 Verified review
5 months ago
Lovely lights, lucky to survive the journey. As they weren't cheap i was surprised at the lack of padding around them in the boxes.
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 Verified review
10 months ago
outer contianer was damaged idividual containers for lights two showed slight danage contents of which showed no sign of damge
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 Verified review
1 year ago
Delivered to a house 5 Mile away. Nothing to do with Lamp and Light. Lamps brilliant. Bulbs not delivered yet
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 Verified review
9 months ago
The lamp is nice but the cord and switch is black and not gold like in the photo. Delivery was efficient.
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 Verified review
10 months ago
Delivery and product ok, but returns process was a pain, with goods going back to a warehouse in Holland
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 Verified review
8 months ago
I would have given 5 stars but the lamp wiring was covered In white paint which I had to scrape off!!
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 Verified review
8 months ago
Product lovely but package not sufficient so parts of the leaves at the head of the lamp where bent
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 Verified review
7 months ago
Didn’t realise wasn’t a standard uk plug - had an adapter included in pack though so did work
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 Verified review
5 months ago
Ordered 2 lamps and one was broken in the box. Notified them, with a photo; but no response!
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 Verified review
11 months ago
3 stars only because the welding at the bottom between the upright and the plinth is messy.
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 Verified review
5 months ago
Service was good but the bulbs didn't work for some reason, probably an error on my part
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 Verified review
7 months ago
the light bulbs delivered with the lamb did shine for 5 sec and they gave up its ghost
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11 months ago
Delivery was not attempted , but said it was , so had to pick up from pick up point
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 Verified review
5 months ago
There was a part missing and I am still waiting for a reply from customer services
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 Verified review
8 months ago
Assembly instructions were vague and missing a couple of key illustration points !
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Answer by lampandlight.co.uk
8 months ago
Dear Valerie, We are sorry to hear that you have had some trouble with the instructions! If you need further help, please do send us a message at info@lampandlight.co.uk or call us on 020 3318 2395 and we will assist you as best as we can. Kind regards
 Verified review
9 months ago
Instructions unfathomable. Cannot follow. Have sent a question awaiting an answer.
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 Verified review
9 months ago
Ordering and delivery fine. Disappointed with lamp. Arrived with skrew missing.
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 Verified review
9 months ago
when selling a light fitting it should be complete with transformers and lamps
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 Verified review
5 months ago
Unfortunately the packaging it was poor because the bulbs arrived in pieces.
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