lampandlight.co.ukReviews:
935 reviews in the last 12 months9,964 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
21 May 2023
Verified review
Spot lights arrived well packaged and look exactly as picture on Web site. Really pleased they look lovely
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20 May 2023
Verified review
Nice lamp but assemble from the top down
There wasn't a fragile sign on the packaging so we were very concerned that the glass might be broken, but thankfully not
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17 May 2023
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The ceiling fan is stylish.
The ceiling fan is stylish and, after a bit of fiddling, works well. It’s mostly made of plastic so it’s lighter than you might think.
The packaging was good, and it was delivered in good time.
The criticisms:
The installation instructions are very basic. Luckily I have some idea of how to fit this kind of thing, but some may struggle.
The return address. It was delivered quickly, so was obviously sent from inside the UK, but the return address is in the Netherlands!
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15 May 2023
Verified review
Pleased with my purchase. They also changed the order as I had changed my mind
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10 May 2023
Verified review
Suspended track lights
Delivery was efficient. Product instructions are poor. Advertised for residential use but was unable to fit myself. There are no ceiling caps provided to cover the main cables hanging out the ceiling or any hooks provided with the suspension kits. Therefore ended up using an electrician when could have fitted myself if all items were provided. Overall the lights look great but not worth the RRP plus electrician labour. Also ordered 9 suspension kits and 10 came. Customer service sent 10th one out straight away. Wasn’t offered any discount for for the poor experience as already purchased with 10% promotion.
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8 May 2023
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UK Buyers need UK Adapter
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5 May 2023
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Outdoor lamps are perfect, just what we were looking for. Would be 5* but unfortunately we got an email saying the package was delivered and to rate the product before we'd even received it, causing a little panic.
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5 May 2023
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Delivery was quoted as next day, but took almost a working week!
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3 May 2023
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you took my money within a day of me placing the order, but it has now been a week and nothing has arrived.
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2 May 2023
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The price was very good and was delivered quickly
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1 May 2023
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The lamp arrived with white sticky substance in several places on the cord. Also, it came with an EU plug and a very big adapter for the UK. The lamp description did not say this. I don't an EU plug and a big adapter because the adapter is too big and too visible and I have only a small space in which to plug it in alongside several other plugs. I have chosen to return the lamp. However the communication for the return was prompt.
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30 Apr 2023
Verified review
Slow shipping; plug compatibility
Shipping slower than I would expect. Plug is not UK-compatible, and this is not stated clearly.
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30 Apr 2023
Verified review
UPS a nightmare to deal with to return
Everything was great easy to order etc but I decided to return the items and it turned into a real hassle dealing with UPS. I ended up running back and forth to the drop off point three times with the parcels which are large and heavy boxes because they wouldn't except the parcels without 3 copies of the commercial invoice. It just would have saved a lot of hassle if this instruction was in the email sent with the documents.
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