lampandlight.co.uk- Logo - reviews

lampandlight.co.ukReviews

: 7,279Excellent

4.61

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 10/12/2013
updated on: 09/08/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 10/12/2013
updated on: 09/08/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for lampandlight.co.uk

2,778 verified reviews in the last 12 months

7,279 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
Report review

Show all positive reviews

the most relevant critical review


7 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it. However, when we returned home, there was no package, nor card left through our mail slot. We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it. There was no card or message saying where the package had been left. Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping. This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it. It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is. Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order. My best-
Report review

Show all critical reviews

Reviews for lampandlight.co.uk

Filter 
 Sort by Relevance 
(313)
(99)
(45)
 Verified review
3 months ago
The lights I ordered arrived within three working days of order but upon inspection, they weren't quite what I was looking for. I initiated the returns process which stated it was free on the advert, only to find I would be debited £9.90 for the return of the two boxes. I contacted Lamp and light about this and, to be fair, Emma advised this was incorrect and sent two pre-paid UPS labels. However, please note for returns, the items go back to Holland and you have to print off THREE commercial invoice labels to be affixed to each box plus the UPS label. Seems excessive and a waste of paper and use of printer ink!
Report review
Answer by lampandlight.co.uk
2 months ago
Dear David, Thank you for your review. Sadly printing of the commercial invoices is out of our control as this has become a requirement since Brexit. Our returns address is located in Holland as we are an EU company. Kind regards, The Lamp and Light Team
 Verified review
3 months ago
Didn't realise the order came in 2 separate parts each delivered on different days...confusing and surely.a more expensive way of doing things. Probably my fault but didn't realise it came with a 2 pin plug rather than UK plug otherwise great product as like the adjustable features
Report review
 Verified review
3 months ago
The lamp arrived scratched internally, and Yodel left the package in plain view on my door step even though there was a steel lock box right infront for parcels.
Report review
 Verified review
3 months ago
You sent email saying item dispatched....item tracking number not received by courier as you use 2 different courier services. Explain this better .
Report review
 Verified review
3 months ago
Difficult to return . Still waiting for a return label
Report review
Answer by lampandlight.co.uk
3 months ago
Dear Clare, We are sorry that there was difficulties with your initial return. We understand that customer services have provided you with a new label and hopefully this issue has now been rectified. Please inform us if there is anything further we can do for you. Kind regards, The Lamp and Light Team
 Verified review
3 months ago
Report review
 Verified review
3 months ago
Report review
Answer by lampandlight.co.uk
3 months ago
Dear Chris, Thank you for taking the time to rate us. However you have left no comment for your 1 star nor have you contacted customer services. If you would kindly let us know the reason for your rating and from there we can hopefully try to resolve for you. Kind regards, The Lamp and Light Team
 Verified review
4 months ago
Ordered the brass colour and it is lovely. Both the reading light and uplighter are independent of each other and have their own switch and both are dimmable separately. They come with the bulbs already installed and are NOT replaceable. The whole lamp is unobtrusive and slim so fits in a small space. Plug comes as 2-pin as standard but company includes a 3-pin adapter. This lamp is exactly what we wanted. Marked down a star as quite fiddly to put together and instructions could be better! You do not need any tools to put together.
Report review
 Verified review
4 months ago
Ordered a rustic/industrial style ceiling light which looks great! Arrived fairly quickly and well packaged. I was a little disappointed at the quality, the black metal had a number of white chips/marks on it. I managed to disguise these with the help of a sharpie marker but would have expected it to be in as new condition. Would order again as price point is very good. But damaged items of other finishes might not be as easy to disguise so would factor in possibly needing to return/exchange.
Report review
 Verified review
4 months ago
The product itself was really good. I bought a marble base for an arc floor lamp and im very pleased with it. Its beautiful in fact. It did take a long time to be delivered tho. But customer service was fast and helpful. I can recommend this company and woul d order from them again.
Report review
 Verified review
4 months ago
Great looking ceiling light. It does not come with a bracket for the loop of the light fitting (hook and loop). It, also, does not come with a proper connector block (chocolate block) The connector block supplied is too SMALL. Lamp and Light should check these things.
Report review
 Verified review
4 months ago
Lovely looking lamps (table and floor bought). Great value for money. Didn’t realise the plug wasn’t UK and only one adaptor was sent, so had a delay in being able to use them whilst we sourced another adaptor. Must have missed something at the ordering stage.
Report review
 Verified review
4 months ago
Beautiful! The light is absolutely stunning, though slightly off-kilter (looks like the threads in the joining weren’t sanded down properly so they screw in at an angle). Besides that though it really finishes off the room - cosy and just what I wanted!
Report review
 Verified review
4 months ago
Glorious looking lamp. The shade is fantastic. The packaging of the lamp is NOT good. One of the two (screw together) parts was jammed in the gold leaves at the top of the other part. Lamp and Light should check the way in which this is packaged.
Report review
 Verified review
4 months ago
Prompt response to order was good but I thought light bulbs could have been included in same box as lamp resulting in one delivery instead of two.
Report review
 Verified review
4 months ago
This is the second time I’ve bought a floor lamp from lamp and light. The second time they included a adaptor as they have European plugs.
Report review
 Verified review
4 months ago
Good product, just what we were looking for. Delivery was very good. Not put up yet as still decorating.
Report review
 Verified review
4 months ago
Excellent peoduct. Good price. Dropped one star due to incompetent delivery by their couriers, Yodel.
Report review
 Verified review
4 months ago
A good product. Could improve instructions and also the thread on the poles for assembly are poor.
Report review
 Verified review
4 months ago
Product pretty good, they lose a Star because of the delivery service (Yodel) which was awful.
Report review