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lampandlight.co.ukReviews

: 7,143Excellent

4.62

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certified since: 10/12/2013
updated on: 27/06/2022
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certified since: 10/12/2013
updated on: 27/06/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for lampandlight.co.uk

2,918 verified reviews in the last 12 months

7,143 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 months ago
I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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the most relevant critical review


5 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it. However, when we returned home, there was no package, nor card left through our mail slot. We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it. There was no card or message saying where the package had been left. Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping. This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it. It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is. Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order. My best-
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Reviews for lampandlight.co.uk

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 Verified review
1 month ago
The company itself is great and not had any problems other than a couple of bulbs I bought being slightly faulty but had them replaced with no quibbles. Only thing I don’t get on with is the extremely vague instructions with only pictures and no great detail to those either - but then, everything seems to be like that lately
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 Verified review
2 days ago
The lamp was great but the packaging very poor. The chandelier was not protected within the box, the box arrived dented and half open. The same applied to the 8 glass bulbs we purchased. Glass! and no packaging, so you had to send us 2 x new bulbs due to damage and they too arrived loose.
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 Verified review
3 days ago
The ordering experience was very easy but it would be helpful to be kept more up to date with delivery times. Some companies, via their couriers website provide the delivery day info and even texts to advise the time slot on the day
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 Verified review
1 month ago
Prompt delivery - good prices
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 Verified review
19 days ago 
Difficult buying process. Website seemed to want a more continental address format. Contacted the firm and said it'll be OK. Went to pay and my usual credit card I use for online payments was rejected. Contacted the firm who said to try another card or use PayPal. Fortunately I had another credit card and purchase went through. Sometime later I received an invoice so then wasn't sure if the payment had been made although I could see it had when I checked my bank account. No problems with delivery or notifications of it. The product itself was quite fiddly to put together - minimal instructions - I have done several similar ones in the past but I'm older than I was then! The final product ('mother and child' floorlamp) is ok but the main LED light doesn't light the room as much as earlier versions with a halogen bulb, so hope to compensate it will use less electricity and will last as long as me as you cannot replace the LED fitting!
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Answer by lampandlight.co.uk
17 days ago
Goedemorgen, bedankt voor je beoordeling via Trusted Shops. Je hebt een beoordeling achtergelaten met 3 sterren . Zou je indien gewenst contact met ons op willen nemen? Dan kijken we natuurlijk graag met je mee! Met sfeervolle groet, Serena - Team lampenlicht.
 Verified review
10 days ago
The lamp is good and, once together, works well. But I had to adapt the lamp to get it to go together. By 'adapt' I mean remove some parts which appear to be there to stop the wire rubbing. I have subsequently decided that these pieces are probably only meant as packing pieces but one of them is substantial and fitted in the end of the leg with the cable in. Without removing this the lamp would not go together. The annoying thing is that there is nothing in the instructions about packing pieces. There is also a worrying rubberised joint (I think) sticking out of the switch housing on the lamp. I have contacted customer services about this and got no response. Shame because it's a good lamp.
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 Verified review
19 days ago
The lights I ordered arrived within three working days of order but upon inspection, they weren't quite what I was looking for. I initiated the returns process which stated it was free on the advert, only to find I would be debited £9.90 for the return of the two boxes. I contacted Lamp and light about this and, to be fair, Emma advised this was incorrect and sent two pre-paid UPS labels. However, please note for returns, the items go back to Holland and you have to print off THREE commercial invoice labels to be affixed to each box plus the UPS label. Seems excessive and a waste of paper and use of printer ink!
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Answer by lampandlight.co.uk
18 days ago
Dear David, Thank you for your review. Sadly printing of the commercial invoices is out of our control as this has become a requirement since Brexit. Our returns address is located in Holland as we are an EU company. Kind regards, The Lamp and Light Team
 Verified review
15 days ago
Each lamp had either one or two pieces of glass broken, the support to hold the glass is just to weak.
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Answer by lampandlight.co.uk
14 days ago
Dear James, Many thanks for your review and we are sorry to hear about the damage to your item. Sadly we have not heard from you directly, if you would kindly send an image of the damage to info@lampandlight.co.uk and we can arrange a solution for you. Kind regards, The Lamp and Light Team
 Verified review
Yesterday
When the light was fitted the installer discovered a crack in the metal frame.
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 Verified review
Yesterday
Bayonet is too big to fit normal Uk lamp shade. Waste of money.
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 Verified review
1 month ago
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 Verified review
2 months ago
Ordered a rustic/industrial style ceiling light which looks great! Arrived fairly quickly and well packaged. I was a little disappointed at the quality, the black metal had a number of white chips/marks on it. I managed to disguise these with the help of a sharpie marker but would have expected it to be in as new condition. Would order again as price point is very good. But damaged items of other finishes might not be as easy to disguise so would factor in possibly needing to return/exchange.
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 Verified review
1 month ago
A large selection to choose from. easy to navigate website. I like vintage style lighting.I place an order for 4 lights. I really liked the industrial style of the spot lights. One flush glass bathroom ceiling light was broken,i sent a message on the website,they sent out a replacement,without any drama! Yodel were excellent,we have a very reliable yodel courier. I have not fitted any yet,waiting to move. Prices are reasonable.
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 Verified review
1 month ago
Firstly, lamp was nice enough but colour certainly was not as described. It was ordered as ‘gold’ but was mainly green - so much so that there was absolutely nowhere it would fit in my home, I like green but not this awful painted on verdigris effect which completely ruined it. Had it been the colour I was expecting, I wouldn’t be returning it, but sadly I am.
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 Verified review
1 month ago
Lamp is lovely, however having it delivered in 3 separate deliveries was ridiculous, i found myself emailing the company as i thought part of the lamp was missing. They did respond however so can't complain there. The size box used to deliver 2 plugs was again, ridiculous, way oversized!! On the whole, I am very happy with my purchase.
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 Verified review
2 months ago
Great looking ceiling light. It does not come with a bracket for the loop of the light fitting (hook and loop). It, also, does not come with a proper connector block (chocolate block) The connector block supplied is too SMALL. Lamp and Light should check these things.
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 Verified review
2 months ago
Beautiful! The light is absolutely stunning, though slightly off-kilter (looks like the threads in the joining weren’t sanded down properly so they screw in at an angle). Besides that though it really finishes off the room - cosy and just what I wanted!
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 Verified review
2 months ago
Glorious looking lamp. The shade is fantastic. The packaging of the lamp is NOT good. One of the two (screw together) parts was jammed in the gold leaves at the top of the other part. Lamp and Light should check the way in which this is packaged.
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 Verified review
2 months ago
Prompt response to order was good but I thought light bulbs could have been included in same box as lamp resulting in one delivery instead of two.
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 Verified review
2 months ago
This is the second time I’ve bought a floor lamp from lamp and light. The second time they included a adaptor as they have European plugs.
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