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lampandlight.co.uk
Reviews:

930 reviews in the last 12 months9,957 total reviews  

4.50
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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14 Sept 2023
 Verified review
Goods still not dispatched after 1 week, and no reply to chaser emails I have sent. Very poor customer service.
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6 Sept 2023
 Verified review
Delivery time wasn’t very good, the company your using doesn’t give updates until it’s out for delivery, so I spent 3 days waiting in
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5 Sept 2023
 Verified review
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5 Sept 2023
 Verified review
Say how long delivery times will be items shown on website do not match what is actually sent Very poor service
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3 Sept 2023
 Verified review
Damagrd goods no instructions how to return
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7 Aug 2023
 Verified review
Great light but costs back to Netherlands ? To come from buyers return not good as price to return is not stated
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3 Aug 2023
 Verified review
Quick delivery. Good quality. Did have a European plug.
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1 Aug 2023
 Verified review

Happy Customer

An easy order process followed by a well informed delivery process was very appealing. When businesses do as they say they will it’s excellent for the customers.
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29 Jul 2023
 Verified review
The lights we bought are really lovely, and were a very good price.the only negative for me was the time it took for my purchase to arrive ,considering it was sup to be next day delivery I had to wait a week, slower than most companies that I purchase from, but if you are in no hurry then a good place to purchase from.
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19 Jul 2023
 Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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19 Jul 2023
 Verified review
Awful lamp just toppled over. Near on impossible to return. Will never use again
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17 Jul 2023
 Verified review
The product appears to be exactly what we want
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8 Jul 2023
 Verified review
Very good service, informative and prompt Would use this company again
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5 Jul 2023
 Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips, We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully. Once again we apologise for the inconvenience and thank you for your review. Kind regards, The Lamp and Light Team
27 Jun 2023
 Verified review

Our of stock with no communication

Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
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26 Jun 2023
 Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
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23 Jun 2023
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2 Jun 2023
 Verified review
Havnt received it yet
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1 Jun 2023
 Verified review
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28 May 2023
 Verified review

Order cancelled without any communication. Awaiting refund.

Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Report review