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lampandlight.co.uk
Reviews:

956 reviews in the last 12 months9,846 total reviews  

4.52
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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27 Dec 2023
 Verified review
Prices is on DAP delivery terms. You will have to pay an additional 30% to do custom clearance in Serbia.
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12 Dec 2023
 Verified review
Sent me the wrong order and phone number doesn't work. Incredibly poor service. Would NEVER recommend
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28 Dec 2023
 Verified review
You have to introduce call center for Serbia.
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4 Dec 2023
 Verified review
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28 May 2023
 Verified review

Order cancelled without any communication. Awaiting refund.

Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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10 May 2023
 Verified review

Suspended track lights

Delivery was efficient. Product instructions are poor. Advertised for residential use but was unable to fit myself. There are no ceiling caps provided to cover the main cables hanging out the ceiling or any hooks provided with the suspension kits. Therefore ended up using an electrician when could have fitted myself if all items were provided. Overall the lights look great but not worth the RRP plus electrician labour. Also ordered 9 suspension kits and 10 came. Customer service sent 10th one out straight away. Wasn’t offered any discount for for the poor experience as already purchased with 10% promotion.
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22 Jun 2023
 Verified review

Lovely lamps but two things need improving

Lovely lamps but two things - there was no adjustment clip for smaller bayonet fittings provided as with many other lampshade companies, meaning delay and additional cost before install, this should be a standard to remove as needed, not an additional item. I bought two lampshades and unfortunately both came creased even though the delivery boxes were not damaged. These creases can’t be removed and will have to do our best to hide them but must have occured before / whilst being boxed. Annoying issues but otherwise very nice products and pleased with how they look
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1 May 2023
 Verified review
The lamp arrived with white sticky substance in several places on the cord. Also, it came with an EU plug and a very big adapter for the UK. The lamp description did not say this. I don't an EU plug and a big adapter because the adapter is too big and too visible and I have only a small space in which to plug it in alongside several other plugs. I have chosen to return the lamp. However the communication for the return was prompt.
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14 Apr 2023
 Verified review
The package arrived box ripped and stuck together with tape also soaking wet with my lamp sticking out the box the bulbs 💡 came in also soaking wet told the driver I was not going to except the packages but he said he would take a photo of the state of the packages but that’s how he received them and I should contact the seller fortunately the lamp itself was not damaged and I left it to dry out and so far it’s working okay
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22 Apr 2023
 Verified review
parcel was marked as delivered and wasnt when i was in. Then tried to contact courier yodel who you cannopt physically speak to. spoke in an on line chat box and was sent a picture delivered to a completely different property ( i dont know whos). Was the ntold that i would get an email from yodel the follwoing day and never did. Now have no parcel and was charged
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12 Nov 2023
 Verified review

Item arrived, scratches and streaks on coating

Item arrived on time, well sealed and packaged in polystyrene, was expecting the item to be in good conditions, however the coating on the lamp is scratched and the uneven coating on the glass reveals dark bush strokes-like marks. Too bad because the item is very nice looking, item was discounted so i guess you get what you pay for.
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27 Jun 2023
 Verified review

Our of stock with no communication

Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
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14 Sept 2023
 Verified review
Ordered seven days ago and the tracking link from Yodel still says with sender. Spoke with customer services who confirmed should be with them next day but this hasn't happened. If had known it was going to take over a week then wouldn't have ordered from the company. Won't be using them again!
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6 Oct 2023
 Verified review
Fire rating description needs to be included along with perhaps necessary hoods where required Instructions are not that clear on fitting Packaging was very inadequate 16 expensive bulbs in a big box with no packaging to protect them from rolling around in the box and potentially damage
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11 May 2023
 Verified review
I asenbled the lamp easily but it is absolutely impossible to fit the bulb into the shade(holder) I have emailed and even sent a video of the problem, as requested - but have yet to hear about any solutions. If I can't fit the bulb, the lamp is useless to me-so, am not very happy
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10 Jul 2023
 Verified review

Disappointed wit( the quality.

I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
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6 Apr 2023
 Verified review

Item as expected….

I made sure I was in to receive the parcel on Monday this week and Yodel finally delivered on Wednesday which was inconvenient and the parcel got quite damp as we were not aware of its arrival. Luckily the contents of the box were protected well and we are pleased with the light
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5 Jul 2023
 Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips, We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully. Once again we apologise for the inconvenience and thank you for your review. Kind regards, The Lamp and Light Team
3 Apr 2023
 Verified review

It is not very sturdy and the shade

It is not very sturdy and the lamp shade hangs funny. Sell a better product. Improve quality. On the internet is difficult to judje, but if it is a good quality it would be a problem. My friend wanted one nut when she daw it, she wouldn’t consider it
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4 Apr 2023
 Verified review

The website is not user friendly

The website is really hard for online ordering, and although the person I spoke to tried to help, there wasn't much that could be done on the phone. As a result I have to return unwanted product. The product that did arrive is lovely
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