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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Good Range of products but customer service is not great
Good Range of products
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22 Jan 2024
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Emailed you three times as I was overcharged
Never had a reply
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21 Jan 2024
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I ordered 6 lights and only 5 were delivered
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18 Jan 2024
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Cant see my order on the account and the order has been placed 9 days ago and haven’t got any email with the track order
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14 Jan 2024
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Lamp was faulty so await resolution
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14 Jan 2024
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maybe use a more careful courier
both boxes were pretty well damaged, its down to luck that the items inside weren't damaged.
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13 Jan 2024
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Returns instructions not clear if you’re in the UK. Sticking 3 invoices to your package?? How? Together? In a wallet? What for? I had to ring up to find out what to do
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11 Jan 2024
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Haven’t been able to try the lamp yet as the bulb ordered with the lamp didn’t arrive
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10 Jan 2024
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Lovely standand lamp
The lamp I purchased was lovely but sadly did not suit the room for which it was purchased. Returns were courteous.
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8 Jan 2024
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6 Jan 2024
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Very promptly delivered and generally good quality
Very promptly delivered and a good quality light (wood stem) for the price. However, it is a little wobbly on the base and we can't seem to tighten it up any more though that doesn't affect the light and the shade is also of good quality.
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4 Jan 2024
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2 Jan 2024
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Haven’t received the product and not replying to email requests
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30 Dec 2023
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Goods have not arrived
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30 Dec 2023
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30 Dec 2023
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Web site good.but delivery not good .
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29 Dec 2023
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I haven’t received my order and it was a Christmas present, delivery cost me £5 too
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28 Dec 2023
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You have to introduce call center for Serbia.
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27 Dec 2023
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Prices is on DAP delivery terms.
You will have to pay an additional 30% to do custom clearance in Serbia.
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26 Dec 2023
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Good quality delivered on time
Had minor problem fitting one bulb
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