lampandlight.co.ukReviews:
923 reviews in the last 12 months9,975 total reviews
Excellent
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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
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Top negative review
28 May 2023
Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk
23 Dec 2023
Verified review
Your shopping process in Serbia is very complicated for the buyer. Why you just don’t make simple like every online shop?
Placed in the kart, confirm,pay upon delivery… Why I should organize trace passing from Croatia to Serbia and entire 10 emails until I get something?
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22 Dec 2023
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Sneaky returns policy
I was quite annoyed to get an instant email once I paid for my order saying I couldn’t cancel it & returns had to be sent to Holland. This is underhand and I won’t be purchasing anything from them again.
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13 Dec 2023
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Terrible
Ordered two separate lights, paid and received confirmation of the order. Then received tracking information. Next thing had an email saying returns accepted. Didn't even receive my order and it was returned not by me. No explanation so far.
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13 Dec 2023
Verified review
You said I cancelled my order which I didn’t and you still have my £146. So I believe you are a scam site
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12 Dec 2023
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Sent me the wrong order and phone number doesn't work. Incredibly poor service. Would NEVER recommend
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10 Dec 2023
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Missing information
I bought items on lampaisvetlo.rs and they never stated that items are coming outside of country so taxes I have to pay are more than 50% of original cost
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8 Dec 2023
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My item never arrived my tracking shows it was never received by courier I specifically wanted what I ordered and very disappointed to have received a email saying thanks for returning your goods
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7 Dec 2023
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Order was market as dispatched but never sent
Order was market as dispatched, given a invoice and money taken from my account. Yet 5 days later courier still said they were waiting for the sender to drop the parcel. Had to call and ask for a full refund and was told that they will raise a credit note after a few days and then process my refund “any pay you what’s due”… did not sound like a full refund and I am still waiting for confirmation of a refund being requested two days ago.
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4 Dec 2023
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27 Nov 2023
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16 Nov 2023
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1 item came broken and communication to LampandLight has gone unanswered
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14 Nov 2023
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not recieved my order yet
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11 Nov 2023
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You have a pathetic costumer servise for Turkey.
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3 Nov 2023
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Late delivery.
Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
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16 Oct 2023
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Poor from the beginning to the end.
1. The order was sent incomplete.
2. I had paid for home delivery but did not get one.
3. The product sent was defective.
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15 Oct 2023
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Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
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10 Oct 2023
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29 Sept 2023
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Outside the EU you have to import the goods yourself
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
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28 Sept 2023
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customs not soreted out
Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
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25 Sept 2023
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I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed.
Poor poor company
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