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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Ordered seven days ago and the tracking link from Yodel still says with sender. Spoke with customer services who confirmed should be with them next day but this hasn't happened. If had known it was going to take over a week then wouldn't have ordered from the company. Won't be using them again!
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14 Sept 2023
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Goods still not dispatched after 1 week, and no reply to chaser emails I have sent.
Very poor customer service.
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6 Sept 2023
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Delivery time wasn’t very good, the company your using doesn’t give updates until it’s out for delivery, so I spent 3 days waiting in
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5 Sept 2023
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5 Sept 2023
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Say how long delivery times will be items shown on website do not match what is actually sent
Very poor service
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3 Sept 2023
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Damagrd goods no instructions how to return
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27 Aug 2023
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Check that products work saves a lot of bother sending back. I did like the light but faulty wire
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7 Aug 2023
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Great light but costs back to Netherlands ? To come from buyers return not good as price to return is not stated
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5 Aug 2023
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I bought two lamps, and one was faulty.
I have emailed and telephoned to have the faulty lamp replaced but have not had any response yet.
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3 Aug 2023
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Quick delivery. Good quality. Did have a European plug.
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1 Aug 2023
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Happy Customer
An easy order process followed by a well informed delivery process was very appealing. When businesses do as they say they will it’s excellent for the customers.
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29 Jul 2023
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The lights we bought are really lovely, and were a very good price.the only negative for me was the time it took for my purchase to arrive ,considering it was sup to be next day delivery I had to wait a week, slower than most companies that I purchase from, but if you are in no hurry then a good place to purchase from.
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26 Jul 2023
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Unsafe goods
Metal spotlights should be earthed. It says so on the item itself. So why supply a two core cable?
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24 Jul 2023
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Careful about lead times - not UK based
The website makes a lot of fuss about 'dispatch today'. What isn't clear is that despite this being a .co.uk website, the stock is in the Netherlands - so 'dispatch today on DPD' definitely DOESN'T mean it's arriving tomorrow.
Very slow to respond to questions, meaning that we had an issue reordering from elsewhere and the items had been dispatched and now need returning.
Just be careful about lead times, that's all.
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19 Jul 2023
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Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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19 Jul 2023
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Awful lamp just toppled over. Near on impossible to return. Will never use again
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17 Jul 2023
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The product appears to be exactly what we want
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10 Jul 2023
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Disappointed wit( the quality.
I was seduced by the offer of a highly discounted bollard lamp but was disappointed when they arrived as they were made of thin steel powder coated and not cast aluminium as most of them are. I guess you ultimately get what you pay for, but am not sure they will last very long..
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8 Jul 2023
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Very good service, informative and prompt
Would use this company again
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8 Jul 2023
Verified review
great lamp, good lights solid build, easy to assemble
Adaptor does not fit 2 pin plug to convert to 3 pin, emailed but had difficulty making them understand
Have promised to send correct adapter
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