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lampandlight.co.uk
Reviews:

918 reviews in the last 12 months9,994 total reviews  

4.51
Excellent

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Top positive review

25 Dec 2023
 Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers. Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone. With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly. Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.

Top negative review

28 May 2023
 Verified review
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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Reviews for lampandlight.co.uk

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8 Jul 2023
 Verified review
Very good service, informative and prompt Would use this company again
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5 Jul 2023
 Verified review
I was able to place my order my money was taken yet the item was not in stock I had to chase several times before I was told a refund could be given. I was given 10% discount code for new purchase that did not work even after being given at least 4 discount codes.
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Answer by lampandlight.co.uk
7 Jul 2023
Dear Miss Phillips, We do sincerely apologise in regards to the stock confusion for your order. We can see that there were 2 discount codes that were supplied to you, as they did not work we refunded you the 10% discount as promised. We can see that your second order has shipped successfully. Once again we apologise for the inconvenience and thank you for your review. Kind regards, The Lamp and Light Team
27 Jun 2023
 Verified review

Our of stock with no communication

Ordered and paid for lights. Had email to say dispatch will be delayed, stating a date. 7 days after that date I rung to chase and the lights were never in stock in the first place!!! Job all finished and work men left with no lights fitted. I am beyond disappointed. Cancelled and got money back.
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26 Jun 2023
 Verified review
Web said order by 6.00 sameday dispatch.All emails state order sent.when asked why it was taking so long, because orders come from holland you have to allow 3 daysfor orders to be dispatched
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23 Jun 2023
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2 Jun 2023
 Verified review
Havnt received it yet
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1 Jun 2023
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28 May 2023
 Verified review

Order cancelled without any communication. Awaiting refund.

Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
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25 May 2023
 Verified review
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25 May 2023
 Verified review

Simple & Easy :)

All smoothly and lamps arrived soon after. I called up the next day because I wanted to add 2 more lamps to the order of 4. I was told that isn't possible and I would just have to place another order. In my world that is a waste of resources, getting another van having to do a trip through busy streets. Sometimes I wished companies would be a bit more flexible.
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24 May 2023
 Verified review
Unfortunately there was an error with the system when I placed my order so delivery took a while and I had to send an email to chase my order. However once resolved my light was sent quickly and I absolutely love it!
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24 May 2023
 Verified review

WHERE IS MY ITEM??

No info at purchase about when delivery date. I dont want to create an account just to track item. 16 days since i purchase item. WHERE IS IT??
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22 May 2023
 Verified review
Order arrived as specified, on time and complete
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22 May 2023
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21 May 2023
 Verified review
Spot lights arrived well packaged and look exactly as picture on Web site. Really pleased they look lovely
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20 May 2023
 Verified review

Nice lamp but assemble from the top down

There wasn't a fragile sign on the packaging so we were very concerned that the glass might be broken, but thankfully not
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17 May 2023
 Verified review

The ceiling fan is stylish.

The ceiling fan is stylish and, after a bit of fiddling, works well. It’s mostly made of plastic so it’s lighter than you might think. The packaging was good, and it was delivered in good time. The criticisms: The installation instructions are very basic. Luckily I have some idea of how to fit this kind of thing, but some may struggle. The return address. It was delivered quickly, so was obviously sent from inside the UK, but the return address is in the Netherlands!
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15 May 2023
 Verified review
Pleased with my purchase. They also changed the order as I had changed my mind
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