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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
I had to redrill the holes for the bulb mounting bracket as the cover would not fit, apart from that I'm really pleased with it.
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28 Sept 2023
Verified review
customs not soreted out
Did not say that I need to organise customs and transport from Croatia to Serbia. Also I need to pay it, and they would refund that to me, which is not convinient
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25 Sept 2023
Verified review
I didn’t receive my lamp I got a email from yodel saying it’s arrived broken. I have tried to contact the company who sold me the lamp and no one got back to me. I called in there opening times and it was closed.
Poor poor company
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25 Sept 2023
Verified review
Haven’t received parcel, apparently damaged in transit, have had no communication from lamp and light.
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17 Sept 2023
Verified review
The only negative I have is the lack of communication between order and delivery. No tracking is available until it’s being delivered, the delivery times are over a week and your invoice only arrives after delivery. Their feedback form arrived before my products
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14 Sept 2023
Verified review
Ordered seven days ago and the tracking link from Yodel still says with sender. Spoke with customer services who confirmed should be with them next day but this hasn't happened. If had known it was going to take over a week then wouldn't have ordered from the company. Won't be using them again!
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14 Sept 2023
Verified review
Goods still not dispatched after 1 week, and no reply to chaser emails I have sent.
Very poor customer service.
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6 Sept 2023
Verified review
Delivery time wasn’t very good, the company your using doesn’t give updates until it’s out for delivery, so I spent 3 days waiting in
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5 Sept 2023
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5 Sept 2023
Verified review
Say how long delivery times will be items shown on website do not match what is actually sent
Very poor service
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3 Sept 2023
Verified review
Damagrd goods no instructions how to return
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7 Aug 2023
Verified review
Great light but costs back to Netherlands ? To come from buyers return not good as price to return is not stated
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3 Aug 2023
Verified review
Quick delivery. Good quality. Did have a European plug.
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1 Aug 2023
Verified review
Happy Customer
An easy order process followed by a well informed delivery process was very appealing. When businesses do as they say they will it’s excellent for the customers.
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29 Jul 2023
Verified review
The lights we bought are really lovely, and were a very good price.the only negative for me was the time it took for my purchase to arrive ,considering it was sup to be next day delivery I had to wait a week, slower than most companies that I purchase from, but if you are in no hurry then a good place to purchase from.
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19 Jul 2023
Verified review
Still haven’t received the parcel but I’ve been asked to review it, it’s with Yodel, perhaps company needs to change courier?
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19 Jul 2023
Verified review
Awful lamp just toppled over. Near on impossible to return. Will never use again
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