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Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
Good price, fast delivery, effective product but assembly instructions not at all clear.
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3 Nov 2023
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Late delivery.
Next time that you state on your website: ‘order now, get your delivery by Monday’. Do not then deliver it 2 days late. What an inconvenience. My neighbour had to receive it for me.
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27 Oct 2023
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Vintage style lamp
Selection of lamps was good, I would have preferred a more distressed looking brass lamp but the only one I liked was no longer available plus it was too short.
Overall I am pleased with the one I have and it looks good in the room
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24 Oct 2023
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15 Oct 2023
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Arrived with a European plug fitting, not UK one, which is very annoying. Couldn’t see any mention of this anywhere in the description
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13 Oct 2023
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8 Oct 2023
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Great delivery time, product very nice, it’s just the holder for the bulb doesn’t sit quite straight which lets it down.
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7 Oct 2023
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6 Oct 2023
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6 Oct 2023
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Fire rating description needs to be included along with perhaps necessary hoods where required
Instructions are not that clear on fitting
Packaging was very inadequate 16 expensive bulbs in a big box with no packaging to protect them from rolling around in the box and potentially damage
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2 Oct 2023
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My plug adapter was missing from my order
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1 Oct 2023
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I had to redrill the holes for the bulb mounting bracket as the cover would not fit, apart from that I'm really pleased with it.
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29 Sept 2023
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Outside the EU you have to import the goods yourself
You must clearly point out on the site that the price does not include customs duty and VAT and that users who are like me in Serbia must organize the import of goods into their own country. The whole site looks like it's a local company and you'll get the goods the same day after 6 p.m. and then you realize that the goods are in the Netherlands and they call you to organize the forwarding and import of the goods to your country. I would never have decided on this purchase if I had known what it was about. I would like to point out that you do not have this information on the site and that according to the law on consumer protection in Serbia, you should have it.
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22 Sept 2023
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The actual lamp is great. The UK plug case to input the EU plug was not so good. It did not fit in very easily (I hope it is safe) & there were no instructions.
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17 Sept 2023
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The only negative I have is the lack of communication between order and delivery. No tracking is available until it’s being delivered, the delivery times are over a week and your invoice only arrives after delivery. Their feedback form arrived before my products
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6 Sept 2023
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Delivery time wasn’t very good, the company your using doesn’t give updates until it’s out for delivery, so I spent 3 days waiting in
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5 Sept 2023
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27 Aug 2023
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Check that products work saves a lot of bother sending back. I did like the light but faulty wire
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7 Aug 2023
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Great light but costs back to Netherlands ? To come from buyers return not good as price to return is not stated
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