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Top positive review
25 Dec 2023
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I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
Placed an order, received a Yodel tracking number, but they never dispatched the item to the courier. Then a week later they emailed to say "my return has been processed and refund will be sent within three days"... What on earth...? Wasted several hours of my time reviewing and comparing lighting and then simply didn't dispatch the order. I'm guessing they're just an intermediary reseller and once they'd taken my money they couldn't source the items below the price they charged me. So they simply wasted time. Take my advice and buy from established retailers. Even if it appears to cost you slightly more the reality is you risk not getting the items from a place like this so you end up buying from the reputable place, you suffer an unnecessary delay and you waste hours of your life.
I received an email informing me my package would be delivered on the 18th or 19th. As the property it's getting delivered to is empty it's important I know the dates. My husband went to the house today to await the delivery but found it wedged next to bush in front of the house. I checked the tracking and found that it had been delivered on the 16th and I had not been informed. This means my package was out all night and could have water damage as it rained last night. I would not have minded receiving it early if I had been informed.
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15 Apr 2024
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I don't have answer, I send mail.
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14 Apr 2024
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Website had difficulty with my address
Ladies I spoke with to correct it were helpful and delightful. .
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14 Apr 2024
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Awfull experience, there are extra costs for customs, that were not properly communicated. I am requesting refund.
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13 Apr 2024
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13 Apr 2024
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The products are great exactly what they describe and are well made. The wall lights were easy to install and are working well. On the minus side the installation instructions are very minimal and no instructions on how to adjust the sensors.
On the Web site you have to choose the lamps that go with the product and I got it wrong as it shows a lamp further down the page but you have click on the accessories part which I did after talking with one of lamplight representatives, although I now have 2 lamps which are too large for my lights.
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12 Apr 2024
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9 Apr 2024
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One of the bulbs was broken - better packaging?
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9 Apr 2024
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Still waiting...
I maked one order with 4 articles on March and paid that on one proforma invoice with information that procedure started. I didn't expect that after I have to find spedition company, custom procedure...Instead of joy to have nice new Lights, I have long time work...I also got information that one package arrived on custom and another not, my order is separate in two packages! Disappointed!
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7 Apr 2024
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5 Apr 2024
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Still waiting for delivery after a week been messed around by them told them I want to cancel and get a refund
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4 Apr 2024
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Took ages for delivery that it arrived after I need it and now being charged for returns, if i knew returns would cost £5 I wouldn't have ordered in the first place.
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4 Apr 2024
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Prevaranti
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1 Apr 2024
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1 Apr 2024
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Nothing wrong with the product - as advertised and expected - but the Yodel courier delivered it to what was blatantly the wrong address, Yodel itself was unhelpful when I complained, and it was only through the kindness of the person who found the parcel on his doorstep in delivering it to us that we received the goods at all.
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28 Mar 2024
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Good choice easy to order beautiful light fittings
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