Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
25 Dec 2023
Verified review
I've not used lampandlight.co.uk before but as I was looking for something specific for my home I found them via a search of the internet. I found exactly what I needed and was pleased that the price offered was not ridiculously high as I had seen by other sellers.
Finding stuff and adding to my basket was very easy to do. The checkout process was also very straight forward and all without an app and done on a mobile phone.
With Christmas on its way I was informed delivery would be in the new year, not an issue as this was for home and not seen as a Christmas gift, however all was delivered very quickly.
Packaging was well designed with a seperate box, padded, for the marble base.The only damage I found was a small chip in the marble base but decided, that as it was underneath and not able to be seen or touched when the light was in use, to use it as supplied.
It was not made clear from the start that the company is based in the Netherlands. The website is called lampandlight UK, which suggests it is a UK business. The website also made no mention of the order coming from Holland first and only then being delivered by Yodel, so until my order reached the UK, there was zero tracking. Also, the photo of the lampshades I ordered was NOT representative of the colour of them in reality. I ordered light brown shades and in reality they are dark beige. I feel totally cheated and what is more, any returns must be sent to Holland and £4.50 is deducted from any refund. Lampandlight UK are a deceptive company and I would never use them again or recommend them to anyone.
There is variety of offers with affordable prices (Thank you for that), but I am not satisfied with delivery. My order is still in process of shipping, and it's been 7 days since order was placed. It was stated that if the order was placed until certain hour, it would be delivered the same day. I knew it wasn't possible, because it was Sunday, but I was expecting it within 3-5 working days. Also, it was nowhere stated that the products are coming from foreign country. I would suggest that, since you have your site available in various countries and it's localized, just to put a note that the products are coming from central warehouse, so we do not think that it's scam if we do not receive the order within mention period. Thank you
Report review
13 May 2024
Verified review
Good quality lights. A little slow on dispatch/delivery
Report review
16 May 2024
Verified review
Report review
14 May 2024
Verified review
Report review
13 May 2024
Verified review
Report review
8 May 2024
Verified review
Report review
6 May 2024
Verified review
Report review
5 May 2024
Verified review
Report review
5 May 2024
Verified review
Report review
13 Apr 2024
Verified review
The products are great exactly what they describe and are well made. The wall lights were easy to install and are working well. On the minus side the installation instructions are very minimal and no instructions on how to adjust the sensors.
On the Web site you have to choose the lamps that go with the product and I got it wrong as it shows a lamp further down the page but you have click on the accessories part which I did after talking with one of lamplight representatives, although I now have 2 lamps which are too large for my lights.
Report review
19 Apr 2024
Verified review
Quick and efficient service
I liked the Speed of delivery and quality of the item also the
Quick refund when item not suitable.
Not enough details on returns portal to successfully return item but this was remedied after a phone call resulting in an email being sent with the missing details which enabled me to return the item. All done quickly and efficiently.
Report review
1 Apr 2024
Verified review
Nothing wrong with the product - as advertised and expected - but the Yodel courier delivered it to what was blatantly the wrong address, Yodel itself was unhelpful when I complained, and it was only through the kindness of the person who found the parcel on his doorstep in delivering it to us that we received the goods at all.
Report review
24 Apr 2024
Verified review
Dere kunne sendt med en faktura slik at jeg fikk betalt snarest. Har ikke konto nr. eller KID nr. håper jeg får det i alle fall på mail.Vil også si at jeg bestilte med fargen krum i sokkel men har fått messing men det er helt ok.
Report review
14 Apr 2024
Verified review
Website had difficulty with my address
Ladies I spoke with to correct it were helpful and delightful. .
Report review
24 Apr 2024
Verified review
Great service and decent quality products. Will use again!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.