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lampandlight.co.ukReviews

: 7,169Excellent

4.62

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certified since: 10/12/2013
updated on: 06/07/2022
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certified since: 10/12/2013
updated on: 06/07/2022
lampandlight.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At lampandlight.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for lampandlight.co.uk

2,897 verified reviews in the last 12 months

7,169 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 months ago
I was looking 2 x mother and child lights for my sunroom and found Lamp and Light site on the net. 75% reviews were 5 star but a number were very poor and on the face of things very disconcerting. However as I read through them I was amazed at how petty most were, ‘ I didn’t know they were not an English based company’, ‘my package was damaged in transit’, ‘I had difficulty fitting the electrical adapter’ etc. I was astounded by how childish these reviews were. Now don’t get me wrong, bad service and/or product will get me on top of my soap box shouting it to everyone. But then again credit where credit is due. I ordered my 2 lamps and had them within 3 days. They arrived in excellent condition and I had them erected in about 10 minutes each. No real issues for anyone with more than 2 brain cells. The light and effect they give is absolutely excellent. My bonus was I got them in their sale. I am very satisfied and would have no issues ordering from them again, or recommending them to family and friends.
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the most relevant critical review


5 months ago
We received a text that our order was left "in a safe place with a card" describing where to find it. However, when we returned home, there was no package, nor card left through our mail slot. We live on a pedestrian lane with no stoop, steps or yard. There's no sidewalk. It's just the street and our door. If a package was left in front of our door, that's not safe at all. Anyone could pick it up and take it. There was no card or message saying where the package had been left. Only a day later did someone on the street come to our door and say they noticed our package had been sitting outside unattended and they took it to their house for safe keeping. This isn't acceptable at all. The base of the lamp is scuffed, the globe is dirty and has glass bubbles in it. It's too expensive for a delicate product like that to be in that condition, left unattended, and no communication as to where it is. Please give us an explanation of what we can do to get a better quality product and how to rectify our experience with this order. My best-
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Reviews for lampandlight.co.uk

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 Verified review
8 months ago
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8 months ago
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8 months ago
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8 months ago
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8 months ago
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9 months ago
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9 months ago
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8 months ago
A great lamp but it took quite a while to assembly due to the fact it was very heavy and the diagram was not clear. Our main complaint was that the lamp was delivered (by Yodel) in two parcels but only one tracking number was given for the base. The second parcel, which was the main body of the lamp, had a tracking reference which was not updated online therefore we thought the lamp had got lost. It did arrive though (whilst we were out) despite the fact that the tracking said it was still at the depot!
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7 months ago
The lamp was good but the package was incorrectly labelled without the name that was specified on the order; the order email that I had confirmed it was addressed to my wife, but instead the package arrived addressed to me, which meant that the package was then incorrectly opened by my other family members, ruining the surprise that was the present (the lamp) itself. Why bother asking me for a name in the delivery section if you’re not going to use the details I enter?
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10 months ago
The lamps look lovely, we haven’t had them fitted yet, we need an electrician. The amount of packaging was just right. Sadly I was very unimpressed by UPS delivery. I had to go away unexpectedly on the day of delivery and my husband, a NHS worker,was at work and unable to take the day off. The parcel was left at my door, in full view of anyone passing. Luckily a n’bour took it in before it got wet
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7 months ago
The lamp itself is stunning. Looks good & the light is excellent. However I wasn’t aware that the plug is European & not U.K. . The ‘adaptor’ they sent doesn’t fit so I’ve has used my own EU to U.K. adaptor & it’s not as stable as I would like, meaning any movement turns the light off. They should make it clear that the product is for the EU market & doesn’t not come with U.K. plug.
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1 year ago
lampandlight.co.uk? Beware this shop is not in the uk but in the Netherlands -came with a two pin plug & adapter. The lamp I ordered was half price so I thought wow it must be quite nice - no - it was cheap looking - would not want to even pay the half price. The returns are free but had to wait for the return label email due to a gliche in the system they said
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Answer by lampandlight.co.uk
1 year ago
Dear Heather, our warehouse is based within the Netherlands and all orders usually arrive with an appropriate adapter. We apologise this was not included and as confirmed via email once your return is received your full refund will be processed with us. Kind Regards, Customer Service Team
 Verified review
7 months ago
Delivery was quick and the ordering process was easy. However my product arrived slightly damaged. The box that the bulb came in was dented and torn, luckily the bulb was fine. But the lamp itself just doesn’t look good. I would expect a slightly rustic feel so I didn’t expect the surface to be completely smooth, but there are clear signs of damage on the lamp.
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9 months ago
It started off well when I got a message from UPS to say they'd created a label but then heard no more. I emailed lamp and light but heard nothing so I phoned. Another package was sent out quickly but Yodel failed to deliver to the right address for 5 days before they delivered it to my neighbour instead, so it was a long time before I received my order.
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Answer by lampandlight.co.uk
9 months ago
Dear Brigid, We are very sorry to hear that your first order did not arrive to you but we are glad that it is now finally with you via Yodel. We do apologise for these delays and are investigating with the courier to find out what went wrong. Kind regards, The Lamp and Light Team
 Verified review
8 months ago
Received our lamps in which looks wise are nice but the larger of the two came broken. One of the bulb housings was hanging loose the bolt inside had slipped and it had yanked the blue wire out of the component itself. We had to do some surgery and reposition the wire back in it’s socket. A bit frustrating to say the least.
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8 months ago
Ordered a floor lamp. Arrived with European plug no good in UK. Phoned and received good service and plug arrived within 3 days. BUT... The plug didnt fit so I was backwards and forwards to local shop. In the end spent £5 on European Adaptor. Not much I know but if this had been bought as a present it wouldn't look good
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9 months ago
I would love to give this lamp 5 as I love the style. BUT! the plug that comes with the lamp is one to fit in Europe, they do send an adaptor but it does not fit!! Absolutely impossible for it to stay on and keeps popping off as it’s too small, but £35 I would expect the lamp to have a proper plug for me to use in the UK
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7 months ago
The 2 lights and 4 bulbs were very poorly packed and as a consequence the box arrived badly damaged. The 2 lights appear to be ok but will only know for sure when they are installed. One of the bulbs was damaged and I reported this by telephone and email and they agreed to to refund this item.
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8 months ago
Lamp supplied with eu to uk converter plug- so bulkier than expected. Dimmer switches very stiff. Assembly instuctions minimal- just a picture. The emailed instuctions matched the one provided- not a more detailed one that I expected. Lost a grub screw down the tube during assembly.
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 Verified review
8 months ago
I thought it would be already built but didnt take long. The lampshade had to be put together and does not quite meet together. It is a metal round frame and you need to wrap shade round it. When i sit on sofa the bulb can be seen and creates a glare
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