euro4x4parts.com/en

Reviews:

Thanks for your order and for your recommendation!

Thanks for your review. It's great to hear that our efforts are appreciated. It obviously sounds like a cliché but customer satisfaction is indeed our number one priority!

Five stars + your kind words - thanks !

Es freut uns sehr, dass alles zu Ihrer Zufriedenheit ist. Wir schätzen Ihr Feedback und freuen uns darauf, Ihnen weiterhin einen ausgezeichneten Service zu bieten.

Vielen Dank für Ihr positives Feedback. Wir freuen uns darauf, Sie bald von unserem Service zu überzeugen!

Having worked hard over the years to earn our Trusted Shops score of 4.8/5 thanks to the consistently positive reviews from our international clients we are clearly disappointed to see your review. Lets take this opportunity to add some extra detail to clear matters. As regards your intial order, we shipped the thermostat you chose, not the "wrong part". There are actually 4 types of thermostat available for this Jeep Grand Cherokee. Thankfully we provide the full dimensions and opening temperature for each thermostat so as to avoid confusion. When you realised that you had ordered the wrong part you contacted us and rather than asking you to return the thermostat we actually offered to send you the correct thermostat free of charge. We managed to intercept you next web order and popped the free part into the parcel. Unfortunately this intervention led to the parcel being processed as standard delivery rather than express. We hold our hand up to say that this was our mistake and would have liked to have the opportunity to apologize & refund the shipping expense before reading your review. As for contacting us we are clearly baffled. We take messages via the contact forms on the website, via telephone and social networks - we have no trace of a message from you. Our team speak an array of languages. My Swedish speaking colleague has even tried calling to discuss the issues and confirm the refund but to no avail.