Time2 Technology- Logo - reviews

Time2 Technology
Reviews:

98 reviews in the last 12 months2,166 total reviews  

4.46
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

12 Jan 2024
 Verified review
Your team member was understanding and very helpful and understanding, I already have an Oscar camera which appears to have gone faulty. It stopped recording, then said no s d card which it does have, then advised recording could only be obtained on the cloud! Until it went faulty it was excellent, though I do recall setting it up was not strait forward. I had to seek your assistance. This aspect might be simplified.

Top negative review

9 Dec 2023
 Verified review
I will never buy anything from this firm again. Bought an AVA battery camera from them, which stopped working in night mode after about three months. So they replaced it with a new camera (seems fair so far). Then the replacement camera failed in exactly the same way,. As I needed a battery camera for the back garden and time2 had no suitable replacements (only mains power) I asked for a refund. They informed me that they didn’t give refunds past the first 30 days. After numerous emails and phone calls I had to settle for a credit note which I could only use to purchase a totally unsuitable alternative product. Just a waste of time and money, you have been warned.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Time2 Technology

Filter
 Sort by  
Relevance
(14)
(4)
Reset
8 Apr 2024
 Verified review
in the accessories. ie: the main lead for the outdoor cameras included in the packages should be more than a metre long. The least should be 5 mtrs long
Report review
Answer by Time2 Technology
16 Apr 2024
Hello, Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our products and services. We understand your concerns regarding the length of the main lead for the outdoor cameras. Your suggestion for a longer lead is valuable, and we will certainly take it into consideration for future product enhancements. Please know that your satisfaction is important to us, and we are always looking for ways to better meet our customers' needs. If you have any further suggestions or questions, please feel free to reach out to us directly. We're here to assist you. Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future Best regards, Time2 Customer Support
11 days ago
 Verified review
Very easy to install and great picture quality, sound not as good as a lot of crackling noise
Report review
Answer by Time2 Technology
10 days ago
Hello, Thank you for taking the time to leave us a review! We're delighted to hear that you found our cameras easy to install and that you're pleased with the picture quality. We appreciate your feedback regarding the sound quality, and we'll certainly take it into consideration as we strive to improve our products. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our Oscar cameras! Best regards, Time2 Customer Support
7 days ago
 Verified review
Report review
11 Apr 2024
 Verified review
Report review
Answer by Time2 Technology
16 Apr 2024
Hello, Thank you for taking the time to leave us a 4-star rating! We're glad to see that you had a positive experience with our products. We are always striving to improve, and your feedback is important to us. If there's anything specific you'd like to share with us that could help us earn that 5th star in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need further assistance, please feel free to contact us. Thanks again for choosing Time2. We look forward to serving you again soon! Best regards, Time2 Customer Support
7 Mar 2024
 Verified review
More products compatible and duel tec pirs for conservatorys
Report review
17 Feb 2024
 Verified review

They are hiding from the customers

I got cameras but I couldn’t get in touch with the company via phone. I left a message - nobody answered. I reply via an email was not satisfactory. The second email gave me so many details how to return cameras that I was confused completely. Not happy.
Report review
Answer by Time2 Technology
27 Feb 2024
Hello, We're sorry to hear about your experience and apologize for any inconvenience caused. It's important to us that our customers feel supported and receive clear communication. We regret any confusion caused by the return instructions provided and understand your frustration with the lack of satisfactory support. We'll review our processes to ensure clearer and more effective communication in the future. Please feel free to reach out to us again with any further questions or concerns. We're committed to resolving this matter and ensuring your satisfaction. Best regards, Time2 Technology
7 Jan 2024
 Verified review
Delivery was quick. Product appears to be working efficiently. We wanted this to supplement the ones we already have.
Report review
Answer by Time2 Technology
10 Jan 2024
Hello there, Thank you for taking the time to share your experience with us! We're pleased to hear that the delivery was quick and that the product is working efficiently. Your feedback is valuable to us. We understand the importance of our products complementing your existing ones. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your satisfaction. Thank you again for choosing Time2. We look forward to serving you in the future. Best regards Time2 Technology
30 Sept 2023
 Verified review
The products are of ok standard but getting some of the accessories to get working can be a pain,contacted the support to get an internal siren working and they're not much help. They need to come up some high standard product guides;what you get along with the product in some cases doesn't match with what you get on their site. Considering the experience, I am in double minds about buying another product from them. One major reason I went for this product is RF that works even if the WiFi is down.Wish they learn from the short comings and turn it to be reliable and durable products.
Report review
Answer by Time2 Technology
5 Oct 2023
Hi there, Thank you so much for taking the time to share your opinions, they mean so much to us. We are so happy to hear that your okay with our product. However, we are sorry to learn about our accessories has some issue, this is not our usual service. We would be even more grateful if you could contact us to let us know what we could do to make your experience better. Thank you again for your feedback, and we look forward to serving you again. Kind regards, Time2
19 Aug 2023
 Verified review
Getting the camera to see the QR code was the only problem, my mobile phone was on a low energy mode therefore was not so right . Temporarily adjusted the picture to make it brighter before it picked it up
Report review
Answer by Time2 Technology
21 Aug 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you are struggling with anything at all, do let us know and we will be happy to help you! Yes, you will need to ensure the brightness on your device is at its highest. Due to reflection and things like that, it may sometimes struggle to pick up the code. All the best with your Time2 product! Kindest regards, Time2
3 Jun 2023
 Verified review

Pleased with what I've good.

Delivery and packaging very good. I found instructions for a bit patchy, but managed to get it to work without too much trouble. Found registering warranty problematic as the door bell chime wasn't on the list.
Report review
Answer by Time2 Technology
5 Jun 2023
Hi there, Thanks for taking the time out to leave us your feedback. When you register for warranty, this will cover all the products that you have in that order. If you are struggling with anything at all, do let us know and we will be happy to help you! All the best with your Time2 product(s)! Kindest regards, Time2
5 Nov 2023
 Verified review
Generally ok. However, my last order for Smart Bulbs I was sent the wrong ones. They are being a little slow to resolve this.
Report review
Answer by Time2 Technology
7 Nov 2023
Hello, We appreciate your feedback and we'll work hard to improve in the areas you mentioned. Thanks for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Best regards, Time2 Technology
20 Sept 2023
 Verified review
I have 6 cameras & they’re all for my two dogs. They show live fed, When I go on them they buffer a lot.
Report review
Answer by Time2 Technology
21 Sept 2023
Hi there, Thanks for taking the time out to leave us your feedback. Generally, when the camera buffers this could be due to poor connection, we do recommend a signal strength of 80% and above for the camera to run and operate smoothly. If you are struggling with anything at all, do let us know and we will be happy to help you! All the best with your Time2 product! Kindest regards, Time2
31 Oct 2023
 Verified review
Would of been 5 stars if my old cameras would of worked with my new fibre internet (5ghz and 2.4ghz)
Report review
Answer by Time2 Technology
3 Nov 2023
Hello, Thanks for the honest feedback and and we'll work hard to improve in the areas you mentioned. We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Best regards, Time2 Technology
6 Aug 2023
 Verified review
The instructions do not align with what transpires during installation.
Report review
Answer by Time2 Technology
8 Aug 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you are struggling with anything at all, do let us know and we will be happy to help you! If you can please contact us directly and so I have a better understanding of what the issue is. Kindest regards, Time2
14 May 2023
 Verified review
Instruction for my android phone a bit sketchy. Otherwise ok !
Report review
Answer by Time2 Technology
15 May 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you can please contact us and I can go through anything you are struggling with to resolve any issues you are having. Do let us know and we will be happy to help you! All the best with your Time2 product! Kindest regards, Time2
19 Jun 2023
 Verified review
Real people to talk to !
Report review
Answer by Time2 Technology
21 Jun 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you are struggling with anything at all, do let us know and we will be happy to help you! All the best with your Time2 product! Kindest regards, Time2
1 Nov 2023
 Verified review
Report review
Answer by Time2 Technology
3 Nov 2023
Hello, Thank you for taking the time to leave us a review. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Best regards, Time2 Technology
11 May 2023
 Verified review
Report review
Answer by Time2 Technology
15 May 2023
Hi there, Time2 Customer Support here. Hope you're well. Please confirm for me the issue/s it is that you are having with our product and I will be more than happy to help you. If you can please give us a call on the number below and we can resolve this as we have not had any form of contact. Kind regards, Time2 Customer Support Email: support@time2technology.com Phone: 01254 272688 www.time2technology.com User Manuals - https://www.time2technology.com/product-downloads/ Like us on Facebook - www.facebook.com/Time2HQ