Time2 Technology- Logo - reviews

Time2 Technology
Reviews:

98 reviews in the last 12 months2,166 total reviews  

4.46
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

12 Jan 2024
 Verified review
Your team member was understanding and very helpful and understanding, I already have an Oscar camera which appears to have gone faulty. It stopped recording, then said no s d card which it does have, then advised recording could only be obtained on the cloud! Until it went faulty it was excellent, though I do recall setting it up was not strait forward. I had to seek your assistance. This aspect might be simplified.

Top negative review

9 Dec 2023
 Verified review
I will never buy anything from this firm again. Bought an AVA battery camera from them, which stopped working in night mode after about three months. So they replaced it with a new camera (seems fair so far). Then the replacement camera failed in exactly the same way,. As I needed a battery camera for the back garden and time2 had no suitable replacements (only mains power) I asked for a refund. They informed me that they didn’t give refunds past the first 30 days. After numerous emails and phone calls I had to settle for a credit note which I could only use to purchase a totally unsuitable alternative product. Just a waste of time and money, you have been warned.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Time2 Technology

Filter
 Sort by  
Relevance
(14)
(7)
Reset
11 days ago
 Verified review
Very easy to install and great picture quality, sound not as good as a lot of crackling noise
Report review
Answer by Time2 Technology
10 days ago
Hello, Thank you for taking the time to leave us a review! We're delighted to hear that you found our cameras easy to install and that you're pleased with the picture quality. We appreciate your feedback regarding the sound quality, and we'll certainly take it into consideration as we strive to improve our products. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our Oscar cameras! Best regards, Time2 Customer Support
7 days ago
 Verified review
Report review
11 Apr 2024
 Verified review
Report review
Answer by Time2 Technology
16 Apr 2024
Hello, Thank you for taking the time to leave us a 4-star rating! We're glad to see that you had a positive experience with our products. We are always striving to improve, and your feedback is important to us. If there's anything specific you'd like to share with us that could help us earn that 5th star in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need further assistance, please feel free to contact us. Thanks again for choosing Time2. We look forward to serving you again soon! Best regards, Time2 Customer Support
7 Mar 2024
 Verified review
More products compatible and duel tec pirs for conservatorys
Report review
22 Mar 2024
 Verified review

Not honourable

Hi or what was offered online
Report review
MM
Mike M.
Collington,
5 Feb 2024
 Verified review

Frustrating and unnecessarily complicated

The door bell simply was unable to detect my 2.4 ghz network. I have a BT router which delivers 2.4Ghz & 5.0Ghz which allows connection to either
Report review
Answer by Time2 Technology
8 Feb 2024
Hello there, We're sincerely sorry to hear about the difficulty you encountered with connecting our doorbell to your network. Your feedback is invaluable to us, and we understand the frustration that arises when a product doesn't meet expectations, especially when it comes to something as crucial as home security. We apologize for any inconvenience this may have caused you. Our team is committed to ensuring that our products are user-friendly and seamlessly integrate into your home environment, and it's disheartening to learn that we missed the mark in this instance. We would like to assist you in resolving this issue as quickly as possible. Our technical support team is available to provide guidance and troubleshoot any connectivity issues you may be experiencing with your BT router. Please don't hesitate to reach out to us, and we'll do everything we can to ensure your doorbell is up and running smoothly. Once again, we apologize for the inconvenience and frustration this has caused, and we appreciate your patience and understanding as we work to address the issue. Best regards, Time2 Customer Support
17 Feb 2024
 Verified review
It is impossible to get in touch with them. I bought 4 cameras instead of 2 paying twice as first they didn’t accept my payment and I had to pay with another card. No proof of order was sent to my email. As a result I got 4 cameras instead of 2. They charged me twice.And the process of returning is very complicated
Report review
Answer by Time2 Technology
27 Feb 2024
Hello, Thank you for your feedback and for choosing our camera. We're glad to hear that you find it to be good overall. We apologize for the inconvenience caused by the strange sound pickup issue, especially in quiet background conditions. We take customer feedback seriously and will look into this issue further to see how we can improve. By the way, you can book Royal Mail to come collect or you can take it to the local post office. We sent an email including the link. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help ensure your experience with our products is as positive as possible. Best regards, Time2 Technology
7 Jan 2024
 Verified review
Delivery was quick. Product appears to be working efficiently. We wanted this to supplement the ones we already have.
Report review
Answer by Time2 Technology
10 Jan 2024
Hello there, Thank you for taking the time to share your experience with us! We're pleased to hear that the delivery was quick and that the product is working efficiently. Your feedback is valuable to us. We understand the importance of our products complementing your existing ones. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your satisfaction. Thank you again for choosing Time2. We look forward to serving you in the future. Best regards Time2 Technology
11 Jan 2024
 Verified review
I lost the will to live, trying to connect the unit to Wi-Fi. It shouldn't be so difficult. The instructions supplied did not match the unit; I had to go on-line to get more guidance. One example was, scan the barcode/rf code, there were neither on the unit. I might try again, however, I purchased another unit (non-time2), which is currently working fine.
Report review
Answer by Time2 Technology
19 Jan 2024
Hello, We're truly sorry to hear about the challenges you faced with connecting our product to Wi-Fi. Your experience does not meet the standards we aim to provide, and we sincerely apologize for any frustration caused. We appreciate your feedback, and we'll use it to identify areas for improvement in our instructions and the overall customer experience. If you decide to give our product another try, please don't hesitate to reach out if you encounter any issues. We're here to assist and ensure a smoother experience. Thank you for bringing this to our attention, and we wish you the best with your alternative unit. Kind regards, Time2 Technnology
19 Aug 2023
 Verified review
Getting the camera to see the QR code was the only problem, my mobile phone was on a low energy mode therefore was not so right . Temporarily adjusted the picture to make it brighter before it picked it up
Report review
Answer by Time2 Technology
21 Aug 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you are struggling with anything at all, do let us know and we will be happy to help you! Yes, you will need to ensure the brightness on your device is at its highest. Due to reflection and things like that, it may sometimes struggle to pick up the code. All the best with your Time2 product! Kindest regards, Time2
3 Jun 2023
 Verified review

Pleased with what I've good.

Delivery and packaging very good. I found instructions for a bit patchy, but managed to get it to work without too much trouble. Found registering warranty problematic as the door bell chime wasn't on the list.
Report review
Answer by Time2 Technology
5 Jun 2023
Hi there, Thanks for taking the time out to leave us your feedback. When you register for warranty, this will cover all the products that you have in that order. If you are struggling with anything at all, do let us know and we will be happy to help you! All the best with your Time2 product(s)! Kindest regards, Time2
5 Nov 2023
 Verified review
Generally ok. However, my last order for Smart Bulbs I was sent the wrong ones. They are being a little slow to resolve this.
Report review
Answer by Time2 Technology
7 Nov 2023
Hello, We appreciate your feedback and we'll work hard to improve in the areas you mentioned. Thanks for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Best regards, Time2 Technology
20 Sept 2023
 Verified review
I have 6 cameras & they’re all for my two dogs. They show live fed, When I go on them they buffer a lot.
Report review
Answer by Time2 Technology
21 Sept 2023
Hi there, Thanks for taking the time out to leave us your feedback. Generally, when the camera buffers this could be due to poor connection, we do recommend a signal strength of 80% and above for the camera to run and operate smoothly. If you are struggling with anything at all, do let us know and we will be happy to help you! All the best with your Time2 product! Kindest regards, Time2
31 Oct 2023
 Verified review
Would of been 5 stars if my old cameras would of worked with my new fibre internet (5ghz and 2.4ghz)
Report review
Answer by Time2 Technology
3 Nov 2023
Hello, Thanks for the honest feedback and and we'll work hard to improve in the areas you mentioned. We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration. Best regards, Time2 Technology
6 Aug 2023
 Verified review
The instructions do not align with what transpires during installation.
Report review
Answer by Time2 Technology
8 Aug 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you are struggling with anything at all, do let us know and we will be happy to help you! If you can please contact us directly and so I have a better understanding of what the issue is. Kindest regards, Time2
14 May 2023
 Verified review
Instruction for my android phone a bit sketchy. Otherwise ok !
Report review
Answer by Time2 Technology
15 May 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you can please contact us and I can go through anything you are struggling with to resolve any issues you are having. Do let us know and we will be happy to help you! All the best with your Time2 product! Kindest regards, Time2
19 Jun 2023
 Verified review
Real people to talk to !
Report review
Answer by Time2 Technology
21 Jun 2023
Hi there, Thanks for taking the time out to leave us your feedback. If you are struggling with anything at all, do let us know and we will be happy to help you! All the best with your Time2 product! Kindest regards, Time2
1 Nov 2023
 Verified review
Report review
Answer by Time2 Technology
3 Nov 2023
Hello, Thank you for taking the time to leave us a review. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Best regards, Time2 Technology
9 Dec 2023
 Verified review

Disgraceful

I will never buy anything from this firm again. Bought an AVA battery camera from them, which stopped working in night mode after about three months. So they replaced it with a new camera (seems fair so far). Then the replacement camera failed in exactly the same way,. As I needed a battery camera for the back garden and time2 had no suitable replacements (only mains power) I asked for a refund. They informed me that they didn’t give refunds past the first 30 days. After numerous emails and phone calls I had to settle for a credit note which I could only use to purchase a totally unsuitable alternative product. Just a waste of time and money, you have been warned.
Report review
Answer by Time2 Technology
12 Dec 2023
Hello, We’re sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention. Please accept our sincerest apologies and know that we’re working to improve our services. Your feedback is important to us, and we appreciate you taking the time to point out something that needs improvement. Best regards, Time2 Technology
5 Nov 2023
 Verified review
Use a delivery company who can deliver in the 48hr promised. Royal Mail still haven’t delivered my parcel. I will no longer use this company if they rely on Royal Mail who one week later still haven’t delivered.
Report review