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certified since: 01/08/2013
updated on: 06/07/2022
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Reviews for worktop-express.co.uk
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the most relevant positive review
1 month ago
I ordered my kitchen from IKEA and while the units arrived on time, the bespoke worktops just kept being delayed and delayed. After 6 weeks, 5 delayed deliveries and no sign of them materialising, I was forced to cancel the order and the kitchen installation came to a complete standstill for weeks. I found Worktop Express online and they had a fantastic range of non-standard size worktops. Grey Haze Andromeda is lovely and suits the wood and grey green of my new kitchen beautifully. The best bit? They were ordered and delivered within 48 hours. Excellent service! My installer also said that they're very good quality. Thank you!
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the most relevant critical review
3 months ago
I ordered 2 worktops and requested delivery on the 11th as they being shipped abroad.. Also I requested they be delivered to Shipping Companys address as I couldn't change the delivery address on the pre order form and sent a copy as proof.
This was ignored by the admin staff. I raised this but was made to feel it was my responsibility to check their work. I had to pay an additional delivery fee and was told they now have the full details including contact number. I was surprised to receive 3 calls from the delivery driver. He was also trying to collect the undelivered items from my home address. Due to you staffs errors, I missed the shipping deadline which will delay work by 6 weeks and additional costs of £115.00. I find this unacceptable
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Reviews for worktop-express.co.uk
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Verified review
16 days ago
The delivery drivers were less than helpful. My builder had to attend a funeral so was not there to accept delivery. I asked them to leave the worktops at the back of the property and would accept responsibility. I was told they can't. I had to arrange to leave work to go down to the house and they said they would wait 5 mins max. Not helpful when unexpected problems arise.
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Verified review
25 days ago
Cons
Delivery charge of £35.00 which had no other options to it total for a laminate 3m long work top was over £200.00
quality wasn't great
I wouldn't buy fro. Them or recommend.
Better to go to a local builder merchant and get it delivered
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Verified review
1 month ago
Very pleased with the product and the response to my email.
Disappointed with the delivery which wasn’t cheap but took much longer than l was led to believe
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Verified review
2 months ago
Full order not delivered.
Two man delivery gave no warning of arrival. Left the worktop of neighbours drive and did not follow instruction.
Worktop damaged.
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Verified review
3 months ago
I ordered 2 worktops and requested delivery on the 11th as they being shipped abroad.. Also I requested they be delivered to Shipping Companys address as I couldn't change the delivery address on the pre order form and sent a copy as proof.
This was ignored by the admin staff. I raised this but was made to feel it was my responsibility to check their work. I had to pay an additional delivery fee and was told they now have the full details including contact number. I was surprised to receive 3 calls from the delivery driver. He was also trying to collect the undelivered items from my home address. Due to you staffs errors, I missed the shipping deadline which will delay work by 6 weeks and additional costs of £115.00. I find this unacceptable
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Verified review
3 months ago
Your delivery person was very concerned the worktop wouldn’t fit through the door. We’d had a top delivered a few weeks earlier so I tried to reassure him. He was then concerned that he would personally have to pay for any damage to my property and couldn’t afford that. Not a conversation I was expecting in the few minutes I met him. He wasn’t happy. Sad for him and a poor reflection on your business. It fitted fine and there was no damage at all.
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Verified review
4 months ago
Good samples promptly delivered, well packed and presented. Would like option to be able to return samples for refund rather than being credited for sample charges on placing an order because unfortunately, I have a v specific plan in mind and nothing came close. I understand main asset is 24 hour delivery service. But going to manage without counter tops for a while and opt for sparkly white twinkly tops again. Thank you though. ‘Express delivery service and quality Laminate and wood worktop options. Just not for me.
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