This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
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the most relevant critical review
5 months ago
Most policies easy to find and reasonably competitive.
As no idea of what would happen if necessary to make a claim have only rated them as Fair
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Reviews for car2cover.co.uk
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Verified review
6 months ago
At first I was not sure but telephoned the company and spoken to Tom , after that all my concerns were dismissed and I was happy to make a purchase . Would buy from again
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Answer by car2cover.co.uk
6 months ago
Thank you for your feedback and review and we are really pleased that Tom was able to help you! Thank you for your business and choosing car2cover - we hope you enjoy your new car!
Verified review
8 months ago
Customer service excellent,everything explained to me to do with the policy in a friendly and precise manner,all questions answered very professionally and politely
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Verified review
1 year ago
I recently bought a new car and needed to cancel an existing gap insurance and take out a new one. Tom was very helpful as always and made the process very simple.
I have not had to make a claim yet(hopefully won't have to) but getting the policy sorted was very well handled. This is the third time I have used Car2cover.
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Verified review
5 months ago
The product was explained to me very well - the Advisor was very well informed and explained everything well as to what I wanted to know.
Excellent service
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Answer by car2cover.co.uk
5 months ago
Hi,
Many thanks for your feedback and review!
We are really pleased to hear the car2cover team member you spoke to was helpful and provided all the information you needed.
Thank you for your business and we hope you enjoy your new vehicle!
Verified review
1 year ago
lady who helped me over the phone to purchase this GAP insurance . she was vey helpful company did not ask so many unnecessary question simple and fast
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