Reviews for car2cover.co.uk
This is how we ensure that reviews come from real consumers.
the most relevant positive review
8 months ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
Read more
Report review
Show all positive reviews
the most relevant critical review
5 months ago
Most policies easy to find and reasonably competitive.
As no idea of what would happen if necessary to make a claim have only rated them as Fair
Read more
Report review
Show all critical reviews
Reviews for car2cover.co.uk
Filter
Sort by Relevance
Verified review
6 months ago
At first I was not sure but telephoned the company and spoken to Tom , after that all my concerns were dismissed and I was happy to make a purchase . Would buy from again
Report review
Answer by car2cover.co.uk
6 months ago
Thank you for your feedback and review and we are really pleased that Tom was able to help you! Thank you for your business and choosing car2cover - we hope you enjoy your new car!
Verified review
8 months ago
Customer service excellent,everything explained to me to do with the policy in a friendly and precise manner,all questions answered very professionally and politely
Report review
Verified review
1 year ago
I recently bought a new car and needed to cancel an existing gap insurance and take out a new one. Tom was very helpful as always and made the process very simple.
Report review
Verified review
9 months ago
I have not had to make a claim yet(hopefully won't have to) but getting the policy sorted was very well handled. This is the third time I have used Car2cover.
Report review
Verified review
5 months ago
The product was explained to me very well - the Advisor was very well informed and explained everything well as to what I wanted to know.
Excellent service
Report review
Answer by car2cover.co.uk
5 months ago
Hi,
Many thanks for your feedback and review!
We are really pleased to hear the car2cover team member you spoke to was helpful and provided all the information you needed.
Thank you for your business and we hope you enjoy your new vehicle!
Verified review
1 year ago
lady who helped me over the phone to purchase this GAP insurance . she was vey helpful company did not ask so many unnecessary question simple and fast
Report review
Verified review
7 months ago
I have used Car2cover for many years now and they are the best on the market. Great service, great vfm and excellent customer care. They are the best
Report review
Verified review
9 months ago
Value for money on alloy wheel insurance. Hoping I will never have to use it. However if I were to use it the claims procedure seems straight forward
Report review
Verified review
5 months ago
Always so helpful wouldn’t go any where else.Took out 2 policies the lady said spoke to was so nice and explained everything I needed to know.
Report review
Verified review
1 year ago
Fantastic help wheni rang the office to change my old policy to my new car. Easy to do. And I liked his parting comment "Enjoy your new car".
Report review
Verified review
9 months ago
This is the second time I have used this company and the customer service is excellent. I found this to be a great cover for gap insurance .
Report review
Verified review
6 months ago
The communication was easy and the speed at which the payment was made was quick especially considering it was over the Christmas period
Report review
Answer by car2cover.co.uk
6 months ago
Hi Richard,
Many thanks for your feedback!
We really appreciate your business and hope you are enjoying your new car!
Verified review
11 months ago
The customer agent was friendly and knowledgeable. Wasn’t at all pushy with sales and took time to explain things. Highly recommended
Report review
Verified review
11 months ago
Straight forward to set up policy - in terms of quality of the product we’ll need to see if you deliver when we have to call on you.
Report review
Verified review
1 year ago
Great service from my previous policy when I needed to claim, and setting up a new policy for my new car couldn't have been easier.
Report review
Verified review
10 months ago
Had to ring up to speak to customer services to find out how to claim my transfer credit dealt with very politely and efficiently
Report review
Verified review
1 year ago
Tom took over the mantle and dealt with our request efficiently whilst Elaine was on her day off. Excellent service and advice.
Report review
Verified review
10 months ago
Been with this company now for quite a while first class service and very polite customer service, would recommend to all.
Report review
Verified review
1 year ago
Nice person to deal with. Very helpful in a non pushing way. I saved over £100 on what the car dealer wanted to charge me.
Report review
Verified review
8 months ago
Easy on-line experience.Have used company before and no issues. Would hope this to be the case if a claim was necessary.
Report review