Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 171 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 715 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/11/2018
Date of order
17/11/2018
19/11/2018
Ariela was great She answered all my questioned personally and was never pushy. She knew so much (as you would expect) but explained it all so well and made a difficult choice very easy.
5.00
Excellent

Date of publication
10/11/2018
Date of order
07/11/2018
10/11/2018
Received fantastic customer service from Claudia Sousa, when purchasing my engagement ring at the Vashi store in Selfridges London. She was very knowledgable, kind and brilliantly helped me through the types and styles of rings and diamonds, to chose the perfect ring for my fiánce. I would definitely recommend Vashi to anyone looking for a ring or other jewellery. Great experience
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Received fantastic customer service from Claudia Sousa, when purchasing my engagement ring at the Vashi store in Selfridges London. She was very knowledgable, kind and brilliantly helped me through the types and styles of rings and diamonds, to chose the perfect ring for my fiánce. I would definitely recommend Vashi to anyone looking for a ring or other jewellery. Great experience
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
The service is absolutely incredible, I was made to feel very comfortable and was very well looked after. I was guided through every stage and was very well informed without being pressured by Ariela
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Me and my partner were seen to by Marnin. The customer service was brilliant, we found exactly what were were looking for at a fair price.
The ring arrived quickly and we couldn’t be happier with the product.
5.00
Excellent

Date of publication
03/11/2018
Date of order
03/11/2018
03/11/2018
Superb customer service from Michael. I was expecting over the top sales pitches, pushing the most expensive product possible but Michael was the total opposite-professional, knowledgeable, easy to talk to (pretty funny guy) and made me feel very comfortable. I would happily recommend him to anyone
5.00
Excellent

Date of publication
03/11/2018
Date of order
03/11/2018
03/11/2018
I recently purchased an engagement ring at the Piccadilly store with Michael. I couldn’t ask for better service, Michael was extremely helpful and put me at ease immediately and guided me through the pro’s and con’s of each setting and diamond. While being refreshingly honest about each of the choices he always listened to what I was looking for and the desired look. Thanks Michael and Vashi
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Plenty of time shared with a great explanation of different cuts, grades etc. Left my first appointment with a greater knowledge of rings which really helped me choose the right one Marnin in westfields white city kept in contact throughout and answered any difficult questions I had A unique experience Thanks again
5.00
Excellent

Date of publication
02/11/2018
Date of order
30/10/2018
02/11/2018
Visited Vashi at Selfridges exchange where we were served by Luana. She was very knowledgeable and so enthusiastic about her rings and the amazing love story’ service offered. We were very impressed and she made our whole experience one to be remembered. We will definitely be recommending Vashi and Luana Thank you
5.00
Excellent

Date of publication
01/11/2018
Date of order
13/10/2018
01/11/2018
I had an excellent experience at Vashi (Selfridges, Exchange Squair) the team we’re fantastic and highly professional. They were happy to spend time allowing me to try out a number of stones and helped me choose the perfect combination.

Highly Recommend.
5.00
Excellent

Date of publication
01/11/2018
Date of order
30/10/2018
01/11/2018
There was a problem about delivery process but Vashi sorted it and we still have our rings before the event. The quality of the rings are excellent. Next time clearer communication on delivery time and method is recommended.
4.67
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
Sanaa was amazing She was kind, warm and friendly. She was so helpful, sharing our excitement as well as really taking time to understand our needs. She didn't feel like a saleswoman, but really felt like a key part of this whole process. I couldn't have hoped for anyone better.
5.00
Excellent

Date of publication
28/10/2018
Date of order
28/10/2018
28/10/2018
We purchased our engagement rings from Nurcin at Selfridges London. From the moment we entered the store though to purchasing and picking up our rings the customer service from Nurcin was exceptional. She talked us through the whole process and made us feel extremely valued and welcome, we can't thank her enough for being part of our special occasion.
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Excellent service The shop took some great photos in store which we were able to get a hold of. They arranged for the ring to be resized and it was back in about 4 days which was great Service in store was fantastic.
5.00
Excellent

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Luana at the Selfridges Exchange Store in Manchester was absolutely amazing. she was very patient and took the time to explain everything and fulfilled all my requests to view different diamonds. I couldn’t fault the experience at all.
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
After many hours of research, my wife and I would fully recommend Vashi.com for your rings. From the top quality online communication (particular thanks to Annemarie and Iram) to the instore staff (we dealt with Helena and Ariela), everything was done to an extremely high standard. We will be using Vashi.com for all of our future purchases.Thank you for the excellent customer service & experience.
5.00
Excellent

Date of publication
24/10/2018
Date of order
23/10/2018
24/10/2018
I was very professionally guided by Marnin throughout the design and purchase. I ended up very happy with my engagement ring and would fully recommend both Vashi and Marnin to anyone interested in buying a piece of jewelry.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
We received a fantastic service from Eleanor at the Westfield branch. She took a real interest in us and our ideas. Her love of her job really shined through and her knowledge was outstanding. She made us feel really special and that we mattered and took her time with us. We will definitely be purchasing our wedding rings from Vashi.
5.00
Excellent

Date of publication
17/10/2018
Date of order
17/10/2018
17/10/2018
Perfect experience. Great service. Very excited with the custom made diamond ring. Thanks
5.00
Excellent

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Very personable service
Great selection of settings and diamonds
Would recommend to anyone
Peter Robinson
5.00
Excellent

Date of publication
14/10/2018
Date of order
12/10/2018
14/10/2018
Perfect rose gold love strike ring & Perfect service from Aru. Nice and beautiful shop in Selfridges Manchester. Cheers
5.00
Excellent

Date of publication
12/10/2018
Date of order
10/10/2018
12/10/2018
Fantastic service with Delma, she was friendly and knowledgable. She has managed to make the process a lot less daunting. The ring looks stunning, I will most definitely recommend Vashi to friends and family
5.00
Excellent

Date of publication
11/10/2018
Date of order
11/10/2018
11/10/2018
This has been by far the best customer experience I have ever had. The staff have always been very welcoming and will go above and beyond for what you need. Can’t speak highly enough the staff at vashi Selfridges Exchange. Thank you.
5.00
Excellent

Date of publication
11/10/2018
Date of order
11/10/2018
11/10/2018
Shop assistant is nice. Aru in Selfridges Exchange
5.00
Excellent

Date of publication
09/10/2018
Date of order
09/10/2018
09/10/2018
Very pleased with my ring I love it
We fully trusted the sales representative and were very happy with Paulina's recommendation :)
She gave us loads of details on how to choose the diamand and we were not disappointed with the result :) thanks again
5.00
Excellent

Date of publication
05/10/2018
Date of order
03/10/2018
05/10/2018
Very good Service with Delma
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Wow what an experience, like everyone I visited the high street jewellers, but thankfully discovered Vashi in the Trafford centre, the staff were well informed and were able to guide me without being pushy & the quality of diamonds were not available in other high street jewellers & I was shocked when they said they could have the rings ready in 6 days & with lifetime free servicing Thanks ari
5.00
Excellent

Date of publication
01/10/2018
Date of order
29/09/2018
01/10/2018
Haven’t had the delivery yet. Paulina was lovely, your love wall is great and the service was quick, friendly and very informative
5.00
Excellent

Date of publication
30/09/2018
Date of order
27/09/2018
30/09/2018
Can’t thank Michael enough for all his help throughout the whole process. As a bloke it can be a bit daunting even making the decision let alone picking the right ring but Michael made me instantly comfortable and even saved me money The final product is unbelievable, I couldn’t be happier
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Michael was extremely helpful and very knowledgeable. The process was not stressful because I had such great help.
thank you
5.00
Excellent

Date of publication
29/09/2018
Date of order
29/09/2018
29/09/2018
Sanaa, Natasha and Ariela were very professional and so helpful. Made it a very enjoyable experience choosing my rock for my rock.
5.00
Excellent

Date of publication
28/09/2018
Date of order
28/09/2018
28/09/2018
The whole process was managed efficiently by both Nicoleta and Fady and communication was really good.

Really appreciated Fady's honest opinion on the options i had - the most expensive stones are not always the best. I managed to get the perfect ring at well below the budget I quoted. Thanks Fady
5.00
Excellent

Date of publication
28/09/2018
Date of order
28/09/2018
28/09/2018
Customer service and quality of product exceptional. Everyone I spoke to has been incredibly helpful and the ring is absolutely beautiful. Would definitely recommend.
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Nurcin was amazing helped me a lot
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Paulina was absolutely excellent. She was recommended to me by a friend who had recently ordered with her. The whole process was stress free and simple and made my life much easier. Paulina's knowledge and experience was evident throughout and I cannot thank her enough for her help.
5.00
Excellent

Date of publication
25/09/2018
Date of order
25/09/2018
25/09/2018
Excellent service from Paulina and the team at Piccadilly throughout. Their prompt communication and careful explanation of the different options in terms of stones and settings was, in my experience, unrivalled. The ring arrived exactly as I had chosen, safely, securely and discreetly within a few of days of ordering and it looks fantastic.
5.00
Excellent

Date of publication
21/09/2018
Date of order
21/09/2018
21/09/2018
Fady was very helpful and explained the whole process clearly, was very welcoming and made the process simple.
4.33
Good

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
I purchased my wedding rings from Vashi. They are very customer orientated and I had a brilliant experience. They provided excellent value & great customer support post-purchase. I had my rings engraved free of charge and they will be re-plated & cleaned once a year for life: can't say fairer than that. Jessica was the staff member who served me at Vashi Westfield & her & the team were superb
5.00
Excellent

Date of publication
16/09/2018
Date of order
16/09/2018
16/09/2018
Eleanor who we dealt with initially and her colleagues Federica (and another lady) were all very professional and helpful when choosing and collecting the ring.

They have made the process very enjoyable and we absolutely love the finished product.

We already recommended a friend on customer service alone before we even finalised on our ring and will definitely stand by our recommendation.
5.00
Excellent

Date of publication
13/09/2018
Date of order
13/09/2018
13/09/2018
Nurcin has been very kind and helpful. We both have felt really comfortable and have had an amazing experience.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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