Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 108 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 652 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/08/2018
Date of order
17/08/2018
17/08/2018
Fantastic experience from start to finish. Fady at westfield store was very professional and friendly. Could not recommend it enough.
5.00
Excellent

Date of publication
16/08/2018
Date of order
16/08/2018
16/08/2018
Nicoleta was extremely helpful and made the process very easy. I would advise others to use Vashi as the process is very personal.
5.00
Excellent

Date of publication
12/08/2018
Date of order
12/08/2018
12/08/2018
I dealt with Nicoleta at the Westfield branch for both my engagement and wedding ring purchases and what can I say, she was an absolute star from start to finish Confident and competent advice, fun and friendly and always willing to go the extra mile.

Excellent products as well and a significant saving from the alternative options I reviewed
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
Very professional and helpful in making an once in a lifetime important decision,
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
I have walked in to Vashi Westfield today with my son to see some wedding band options and get some advice. We have met a lovely girl called Nurcin who was very warm and great at what she does. It was a pleasure to have met her and will come back in a months time to purchase the rings once my son's fiance is back in London.
5.00
Excellent

Date of publication
11/08/2018
Date of order
11/08/2018
11/08/2018
The experience from start to finish was first class. Eleanor was extremely helpful and knowledgable and took me through the minefield of the different cuts, carats etc i would reccomend the service to anyone looking to make that special purchase.
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
My experience at Vashi was one of a kind, Nicoleta was incredible in every way, very kind profesional and with a lot of knowledge about the product. She was very patient and made me feel really confortable.I will come back with my fiancé for sure for wedding bands and I will highly recomend it to everyone I know. Thank you Vashi
5.00
Excellent

Date of publication
09/08/2018
Date of order
09/08/2018
09/08/2018
Vashi delivered top service and highest quality, many thanks in particular to Paulina and Marco who did a great job and also thank you for making everything possible on such short notice. I definitely recommend Vashi - you will see an enormous difference in service compared to other juwellers.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Fantastic in every way. I would like to single out Ariela from your grafton store who educated me a lot on all things diamonds and Danielle at your Piccadilly store who then showed me through different variations so i was able to gain perspective. This then gave me the confidence to make the engagement ring online. I then picked it up in-store and Orla and the team couldn't have been any nicer.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Great product and service
5.00
Excellent

Date of publication
04/08/2018
Date of order
04/08/2018
04/08/2018
I had an amazing experience with Vashi and excellent customer service from Nicoleta. I would recommend it to anyone looking for a bespoke ring that is made to your requirements.
5.00
Excellent

Date of publication
04/08/2018
Date of order
04/08/2018
04/08/2018
The whole experience of purchasing our wedding rings through Vashi was excellent. The experience in Vashi was second to none. Orla was unbelievably patient and helpful and made the whole experience exciting and very special and a day to remember. This was my second purchase from Vashi after the superb engagement ring
5.00
Excellent

Date of publication
02/08/2018
Date of order
02/08/2018
02/08/2018
Can't comment on delivery as I bought an engagement ring for later pick up, but the customer service was outstanding. Paulina really helped through the process and was really kind and professional. For people like me that didn't really know what we are doing well could not ask for a better experience. Will recommend to anyone.

I also did my research and Vashi uses ethically sourced diamonds.
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
Excellent service from Vashi.
Good selection of styles and well priced.
We required a smaller ring size after we purchased the ring and Vashi were very prompt in fixing this. Very efficient and would fully recommend this diamond company. Looking forward to selecting the rings for the wedding
5.00
Excellent

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
The ring came as was described on the website. The website was really easy to use and gave plenty of information for a first time buyer too. Would highly recommend if you want to build your own personalised ring.
4.67
Excellent

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
I walked into Vashi not knowing exactly what I wanted for my soon to be...Paulina approached me and made me feel at ease. The customer care and attention she gave was second to none even though I probably looked at every design in store. Once you look at the rings you can easily see why Vashi is rated so highly and the customer care makes the experience even more pleasurable. Big thanks to Paulina
5.00
Excellent

Date of publication
31/07/2018
Date of order
31/07/2018
31/07/2018
My fiancée and I stumbled upon Vashi whilst looking for an engagement and wedding ring in Westfield shopping centre. The lovely Nurcin Yardim patiently explained the process of buying a ring through Vashi as you build and design something personal. We are delighted with the result and would recommend people visit Nurcin at Vashi should they be searching for a special ring.
5.00
Excellent

Date of publication
31/07/2018
Date of order
23/06/2018
31/07/2018
Helped find the perfect ring and very pleased with her services
Very happy with Eleanor, was very helpful in getting me exactly what I wanted.
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Good design, quality ring. Online price, with instore services. Transparent on diamond selection and able to compare the diamonds and try out different ring sets. The angels in the store are generally very friendly and willing to help out.
They need more experience on ring measure and size recommendation though. Was a disappointment I couldn't wear it on collection and had to resize.
4.00
Good

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Everything was as described and the follow up service was excellent
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
Perfect. Can’t rate the service and the ring itself enough. The diamond is incredible, the ring itself is amazing. Fast delivery and well packaged.

Really surprised at the personal WhatsApp message I got after, checking if the ring fitted and also reminded me about their yearly free service. Really good
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
It's easy for a company to have a good product at a reasonable price and have it delivered on time. What's is not easy is making each individual customer feel like they are the only ones and the company was solely made for them. That's how Vashi and its employees made me feel.

I cannot recommend them enough, they go above and beyond for customer satisfaction.

Thanks Vashi.
5.00
Excellent

Date of publication
30/07/2018
Date of order
30/07/2018
30/07/2018
We have been so impressed with the service and quality of our rings from Vashi - would definitely recommend Vashi to any couple getting married.
5.00
Excellent

Date of publication
27/07/2018
Date of order
27/07/2018
27/07/2018
Fady was not pushy in anyway and very personable. His service was excellent and had comprehensive knowledge of the products which made the buying process easy and fun.

It was a brilliant experience, would highly recommend to others. Thank you ever so much
5.00
Excellent

Date of publication
25/07/2018
Date of order
25/07/2018
25/07/2018
Brilliant customer service. I was messaged asking if I was pleased with the ring and asked if it went all okay. I thought that was great. The ring was a little to big but it was not a problem. They assisted me in returning it to be resized for free. Very professional. I was really happy with the purchase and the service. Thank you.
5.00
Excellent

Date of publication
25/07/2018
Date of order
25/07/2018
25/07/2018
Extremely happy with the service I have had. Nurcin has been really helpful and informative the whole time
5.00
Excellent

Date of publication
25/07/2018
Date of order
25/07/2018
25/07/2018
Fantastic service. After months of struggling to find the right ring, Nurcin at Westfield, helped me find the right diamond and setting and it’s beautiful. My (now) fiancée adores it.
5.00
Excellent

Date of publication
22/07/2018
Date of order
22/07/2018
22/07/2018
Great experience
Paulina was super nice and made everything so easy for me. She brought great expertise that helped me understand what I was buying. I know almost nothing about rings and do not like spending my time shopping, but I found the experience fun and enjoyable.
Highly recommend Vashi and many thanks to Paulina
5.00
Excellent

Date of publication
22/07/2018
Date of order
22/07/2018
22/07/2018
Perfect service. The ring is beautiful and is getting loads of comments about how much it sparkles. To be able to get a delivery between 7am and 9am was amazing and a life saver. Many thanks to all involved at Vashi in getting the ring to me in such quick time. The best part of all of this was getting a "Yes" and a fiance that adores the ring.
5.00
Excellent

Date of publication
22/07/2018
Date of order
21/07/2018
22/07/2018
Lovely experience choosing our wedding rings with Paulina - she was super friendly and helpful. Overall great service and we are very happy with the rings.
5.00
Excellent

Date of publication
19/07/2018
Date of order
19/07/2018
19/07/2018
Excellent 5-stars attention.They are willing to help as much as they can and give you as much information you need before you make the purchase.Paulina was our Guardian Angel and she was actually a real angel Vashi can help with customised designs and specially if you have something in mind they will do the best they can.They definitely did with usWe are very very happyThanks to the whole team.
5.00
Excellent

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
we had the pleasure of meeting the sales representative Milena at our appointment to choose an engagement ring. she was incredibly knowledgable and really went above and beyond to make sure we were happy with our final choice. we are completely thrilled with the final result and service we have received and can’t recommend Milena enough :)
5.00
Excellent

Date of publication
17/07/2018
Date of order
17/07/2018
17/07/2018
Very happy with the whole process of designing an engagement ring and also with the final product. So so easy and excellent correspondence when there was a delay with the ring. Also a follow up message to check all was ok was a very nice touch
5.00
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
I can’t thank Paulina enough for her help in this quite unusual situation. I called Thursday from Split Croatia, Paulina sent me the design in the afternoon, I paid before closing time, the ring was made on Friday, shipped in the evening, arrived on Saturday in Wilmslow just as I landed, I proposed on Sunday and she said Yes If that is not outstanding service I don’t know what is
5.00
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
Westfield Vashi has been a location I have visited many times now and have been very impressed with the service I have received. Nurcin has been helpful and informative with all the process how I can make my own ring. Great to walk in here everytime.
5.00
Excellent

Date of publication
15/07/2018
Date of order
15/07/2018
15/07/2018
Great experience for me and my partner. Nurcin has been awesome making Vashi the brand you would want to recommend to everyone.
5.00
Excellent

Date of publication
12/07/2018
Date of order
12/07/2018
12/07/2018
Paulina was lovely and extremely helpful when helping me pick my ring. She gave excellent advice on which ring would suit my needs and I would definitely use Vashi again.
5.00
Excellent

Date of publication
12/07/2018
Date of order
12/07/2018
12/07/2018
Any questions I had were answered quickly and attentively by iram and especially Anne Marie who was a pleasure to deal with
5.00
Excellent

Date of publication
12/07/2018
Date of order
12/07/2018
12/07/2018
Made to feel very welcome. I felt like a valued customer, even though I was purchasing a low value item compared to what the shop can offer.
I look forward to visiting again soon.
4.00
Good

Date of publication
12/07/2018
Date of order
12/07/2018
12/07/2018
I would like to take this opportunity to thank Nurcin for her excellent and amazing advice provided to me; I would recommend Vashi and especially Nurcin to family and friends.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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