Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.93/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 133 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 794 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
Everything went according to what was expected. Vashi customer services are needed to be praised more than enough as you were there from the beginning to the day I went to pick up my engagement ring, and made sure that I could contact you back if there is anything else needed. Photoshoot was excellent, and a good experience, and I will be going back with my fiancé to pick up wedding rings as well
5.00
Excellent

Date of publication
27/07/2019
Date of order
27/07/2019
27/07/2019
Wonderful experience from the Vashi team from beginning to end. I purchased three rings and we couldn’t be more happy
5.00
Excellent

Date of publication
19/07/2019
Date of order
17/07/2019
19/07/2019
Very friendly staff, no snobbery. Welcomed me in to the shop and offered refreshments, despite not knowing what I was enquiring about. Giulia was very thorough when it came to product information and made sure I selected exactly what I needed as well as what I was looking for. She also made sure I wasn’t excessive and bought something that was neither more nor less than what was required.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Giulia was extremely helpful, very approachable and she did an excellent job in helping us find the best wedding bands based on our demands. Extremely happy with our choice, all due to her
5.00
Excellent

Date of publication
12/07/2019
Date of order
12/07/2019
12/07/2019
My experience at Vashi was truly amazing.

They helped me conceptualise my vision and it went exact according to plan. Ariela understood every detail of my plan and with the seamless photography team headed by Leon my ring and proposal was perfect.

I would like to thank each and everyone at Vashi for their work.

Vashi Truly understand the bond of Love Xx
5.00
Excellent

Date of publication
06/07/2019
Date of order
06/07/2019
06/07/2019
Excellent in every respect. Love my new ring, thank you
5.00
Excellent

Date of publication
02/07/2019
Date of order
02/07/2019
02/07/2019
Good
4.00
Good

Date of publication
02/07/2019
Date of order
02/07/2019
02/07/2019
Excellent, helpful, service with friendly staff, would thoroughly recommend
5.00
Excellent

Date of publication
30/06/2019
Date of order
29/06/2019
30/06/2019
We have been in this store 2-3 times and on all occasions have experienced exceptional customer service. The first time was in December 2018; we didn't have an appointment but the gentleman was happy to spend over 1 hour chatting through all the ring options and explaining about the diamonds. Then we went back in June 2019 and spoke to someone else who again gave great service and advice.
5.00
Excellent

Date of publication
27/06/2019
Date of order
27/06/2019
27/06/2019
Service and staff were excellent.
5.00
Excellent

Date of publication
26/06/2019
Date of order
26/06/2019
26/06/2019
I was very pleased with service from start to finish, very helpful in design and delivery was ideally timed. Will be using Vashi again.
5.00
Excellent

Date of publication
25/06/2019
Date of order
25/06/2019
25/06/2019
Purchased both Engagement Ring and Wedding Ring from Vashi, their service is second to none. You're not just buying a product, you are buying an experience from Vashi
5.00
Excellent

Date of publication
23/06/2019
Date of order
23/06/2019
23/06/2019
Everything about our experience with Vashi has been to the highest standard. Very friendly staff and impressive layouts in their shops.
5.00
Excellent

Date of publication
21/06/2019
Date of order
21/06/2019
21/06/2019
It was a good experience with your employee 'Vanessa' who is very knowlegable, customer oriented, professional and very friendly. She also has a good knowledge about products (technical specifications...). She answered all my questions I have had in my mind. thank you Vanessa
Best Regards
Haydar
5.00
Excellent

Date of publication
21/06/2019
Date of order
21/06/2019
21/06/2019
Amazing staff, communication and product
5.00
Excellent

Date of publication
21/06/2019
Date of order
19/06/2019
21/06/2019
Excellent communication throughout. Attention to detail was spot on for what I was expecting from the product and service. It was great to see the team talking about sending the ring back to the workshop to get it exactly to the highest of standards - reassuring for someone seeking the best (and limited knowledge of jewellery).
5.00
Excellent

Date of publication
21/06/2019
Date of order
21/06/2019
21/06/2019
Ring is excellent and very happy with the service.
5.00
Excellent

Date of publication
21/06/2019
Date of order
19/06/2019
21/06/2019
Ordered a personalised engagement ring to propose to my girlfriend, as soon as I ordered it vashi emailed to thank me and asked me when I needed it by and it was then made and arrived earlier than expected. Exceptional service and contact has been great, the ring is absolutely brilliant, build quality is exceptional
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Very good explainations and super friendly customer service.
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Very helpful customer service and fast tracked my order on request
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Very professional and friendly, excellent quality, fast and efficient.
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
The 5 star rating says it all, Perfection. The quality of the Diamonds speak for themselves, but the service and staff shine just as bright. They can't seem to do enough for you. So friendly and helpful on all levels. The whole experience is perfect from start to finish.
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Vashi didn't have my selected stone in stock - which is understandable - and had to order it: I got my hands on it within just 5 days. My fiancee absolutely loves the ring, thanks very much
4.67
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Vashi got my ring through production and resized all within a gret amount of time. We have booked to buy our wedding rings also through Vashi thanks to the great service
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Couldn't of asked for more, service was amazing throughout.
Will be going back for our wedding bands 100
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Great communication and prompt delivery
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Visited store at the Trafford Centre after a brief consultation via email. Welcomed very professionally & warmly and offered a drink. Definitely more of a customer service and consultative approach at Vashi. Discussed options, price range etc. Very relaxed and non pushy. Ended up placing an order and was kept in the loop every step of the way. Extremely happy with my purchase and the after care
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Very happy with the service and the product, I have since recommended to others
4.00
Good

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
All in all a good experience. A bit late with delivery of the new diamond when we upgraded, and although I gave a clear brief on budget, I ended up paying a lot more than I was happy to, because the sales guy made my fiance fall in love with a diamond that we weren't told until it was pretty much already on her hand that it was so expensive
3.00
Fair

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
I went in to support my friend with choosing an engagement ring and due to the service and professionalism of the staff I decided to choose an engagement ring. I was given lots of support with selection of the ring and even offered a bespoke design service for the finishing touches to meet all of my criteria.
4.33
Good

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Our whole experience with Vashi was amazing. My fiancee & found the service to be welcoming & friendly. The staff took time to spend time with us to select the perfect rings. As a lesbian couple, we felt comfortable & safe with all the staff & we would highly recommend to any LGBTQ people who are looking for engagement or wedding jewellery to visit Vashi as they are super friendly. Thank you
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Brilliant service - so friendly, helpful and patient with my bad decision making Will definitely buy from Vashi again
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Excellent ring and service.no issues with resizing
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Visited the Piccadilly & Mayfair stores to view engagement and wedding rings with my fiancé. We ordered a bespoke engagement ring and were delighted with the finished product. It was a pleasure dealing with Annemarie Nehls over the phone and email.
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Excellent customer service from start to finish couldnt do enough on more than one occasion.
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
Excellent customer service from start to finish cant do enough to help on more than one occasion.
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
I had the absolute best experience with Vashi. It was so interesting, personal and exciting and my fiancée loved it too as she was able to get involved even after the proposal was complete The ring is perfect and the Vashi team were outstanding We will for sure be back for more
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
All good
4.33
Good

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
My fiance was absolutely delighted with the ring.
5.00
Excellent

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
Every visit we make to Vashi we are treated with the utmost respect and dignity. Every visit is bespoke and a delight. Any issues are rectified on the day or within a few days. We recently bought out wedding bands and the re-sizing was done within a week. The level of service, quality and standard cannot be matched by any other high end jeweller.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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