Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.93/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 59 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 544 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
After a surprise proposal, we entered Vashi expecting to book an appointment to select an engagement ring. We were delighted when Jessica offered to help us choose a custom made diamond ring there and then. Her knowledge and approach were excellent, giving guidance at exactly the right level. As she advised, the ring arrived within 3 days, and is beautiful. Excellent customer service all round
5.00
Excellent

Vashi were amazing from start to finish during the process of me buying an engagement ring. They helped me choose the perfect diamond and ring within my budget with great knowledge and customer service.
If you want help picking the perfect diamond or jewellery then Vashi is the place to go.
5.00
Excellent

Having bought our engagement rings from Vashi we were never going to shop anywhere else for the wedding rings. Melissa wanted a custom made ring even though we only placed the order a few weeks before we flew out to Sydney for the wedding. Vashi were so accommodating and delivered spot on time. Amel, the store manager, was amazing and even travelled to Richmond to personally hand deliver our rings
5.00
Excellent

Everything went beautifully - then 3 weeks later she confided Vashi left their receipt in the presentation box that enclosed the ring.

I felt a bit sick.
5.00
Excellent

Excellent all round super service and advice. Would highly recommend
5.00
Excellent

Love the ring. Love Jessica's service. If I need anything jewellery related, Vashi is my recommendation and personal choice
5.00
Excellent

Fantastic customer service and both I and my fiancée are so happy with the ring from Vashi My only criticism was that I was promised to be able to view a setting that ultimately wasn't possible, however, this was more than made up for by the fantastic customer service I reviewed and goodwill discount as a result.
5.00
Excellent

I ordered a specialist one off ring
The service and customer care could not have been better from start to finish
Made our wedding day perfect, thanks
5.00
Excellent

Great ring&serviceI had my ring evaluated because of my insurance and the expertise rated the stone alone 4000€,the whole ring ca.4900-4950€-but I payed less than 4500€.The evaluation of the stone especially was spot on.The lady from the institute told me that the jewelry that sold me the ring-which is admired by everyone so far-is thrust worthy.Highly recommended....
5.00
Excellent

Could not recommend more. Fantastic product matched with first class customer service. Very happy with my purchase.
5.00
Excellent

I got help promptly as i needed from the advisor. That's great
5.00
Excellent

Bought a one carat solitaire and a wedding band. Both perfectly sized and look stunning. Customer service was very good and delivered on time by Royal Mail. All in all very happy. (The only thing I would say is that if you don't want fluorescence in your diamond then make sure you speak to customer services before you order because there is no way to select this online)
5.00
Excellent

Great service, and the rings are gorgeous. We'll definitely be returning to vashi for our wedding rings. Jessica was incredibly helpful and engaging, as was the lovely man i spoke to who sorted my delivery issue with no fuss. Super experience.
4.67
Excellent

Had initial pricing issue with my order of diamond ring for my wedding during the quote stage.The prices I initially got over the phone was deemed incorrect when I went over to the shop. Later after I ordered and paid for the ring, a wrong item of lesser value was sent out. After many calls and waits I collected the ring which my wife loved. But Roberta was amazing and very very helpful throughout
4.00
Good

A great shop, with great staff and an incredibly helpful website.

Thanks for the service before and after purchase.
x Julian
5.00
Excellent

Very good communication from point of sale and were always easy to get hold off and were proactive in informing me every step of the process - with swift delivery and an excellent product which was well received in excellent packaging.
5.00
Excellent

Outstanding, exemplary customer care that sets the standard for purchasing a luxury item.
The quality and design of the bespoke jewellery was stunning and surprisingly affordable.
The pendant is a one of a kind and will be treasured for many years to come not only for the emotional attachment but also as a beautiful piece of jewellery in its own right.
5.00
Excellent

I was very pleased with the whole process from start to finish. Annemarie was very helpful & made everything to do with the order flow without any issues. My now Fiancé was over joyed with a Her Engagement Ring and because of this we will be ordering our Wedding Bands from Vashi on our big day.
5.00
Excellent

Very good helpful & prompt on time no delays or any problems
5.00
Excellent

Very good service, enjoyed the looking at each of the options I selected, and appreciated the advice along the way.
4.67
Excellent

We were made to feel very special by Jessica and all the staff . The process of choosing the ring was so pleasurable and simplyfied by the beautiful rings that were there for me to choose . Would definitely recommend Vashi and all the team. Thank you
5.00
Excellent

Bought a stunning engagement ring from Vashi.Com. The customer services guided me excellently through the process. Due to be HM Forces and based in Central America they dispatched to a UK address for me. Even when I had mucked up the ring size, they even do free resizing

First class service and 5 stars all round from one very happy "engaged" man
5.00
Excellent

Excellent help and advice. Delivered discreetly and on time.
5 star recommendation
5.00
Excellent

Annemarie has been incredibly helpful. That, alongside the high quality rings and diamonds has meant I have been very impressed the service provided by Vashi. I will be recommending you to anyone who mentions they are looking at engagement or wedding rings. Thank you
5.00
Excellent

What else can I say but she said yes
5.00
Excellent

Great quality at a great price
5.00
Excellent

Ring was delayed by a day due to hall marked being polished over, not a problem as I was made aware instantly and also had all my questions answered swiftly. When ring arrived I was amazed how great it looked. Fiancée was over the moon with it Thank you for the great service.
5.00
Excellent

It couldn't have gone better. Smooth business and amazing goods.
5.00
Excellent

Excellent customer service Will definitely use Vashi in the future
4.67
Excellent

Fiancee loves her engagement ring great quality and good speed
5.00
Excellent

Bryony dealt with my viewing and she was superb, offering lots of useful advise but not imposing any opinions on me or being pushy for a sale.

Delivery went to my billing address rather than the delivery address requested however everything was well packed and in good order.

Have also called a few times and customer service is excellent; polite and helpful.
4.67
Excellent

You expect their customer service to go the extra mile but they always go above and beyond. Great company to deal with.
5.00
Excellent

All the staff are so helpful and very responsive. My engagement ring was purchased from here and have had it cleaned/repaired since.
5.00
Excellent

My surprise engagement ring needed changing. I was nervous about this as I envisaged hassle, I couldn't have been more wrong. I was dealt with sympathetically and efficiently. I have already chosen my wedding ring from your collection. You will be hearing from us before the end of the year. Thank you again.
5.00
Excellent

I have used vashi before and yet again the service was unreal. Professional and quick but more importantly, with a lot of care and attention to the customer. Keep doing what you do
5.00
Excellent

Very happy with everything - easy to order, great customer service and ring was great. ONly tiny niggle would be the ring box was rather tatty
4.67
Excellent

Bought a lovely sparkly diamond engagement ring all hassle free. Thanks.
5.00
Excellent

Vashi delivered an excellent service with very rapid delivery of a high quality and very reasonably priced engagement ring. Their customer service was also excellent when I exchanged the ring. Highly recommended
5.00
Excellent

The good I received arrived very promptly. I was frighten by my friend who said that a resized custom ring could take weeks to make, try day here The ring itself is very beautiful, and accurate to the specification of the ring I ordered. I happened to submit a follow up question to the support team who replied promptly and with much detail, always appreciated.
5.00
Excellent

Beautiful ring - setting is perfect, not too high. Diamond is stunning. Was apprehensive about ordering online without seeing it beforehand but it's perfect and the online ordering was really easy. Plenty of information to assist in choosing the right diamond. Would recommend to friends and family.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
laura@vashi.com
vashi.com

Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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