Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 178 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 738 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
11/04/2019
Date of order
11/04/2019
11/04/2019
Fantastic service from luana from start to finish. Really helpful and extremely responsive including at several times out of office hours. Brilliant from her.
5.00
Excellent

Date of publication
25/03/2019
Date of order
24/03/2019
25/03/2019
Great service.
5.00
Excellent

Date of publication
22/03/2019
Date of order
22/03/2019
22/03/2019
Excellent service from Connor and a lovely ring at a good price
5.00
Excellent

Date of publication
16/03/2019
Date of order
14/03/2019
16/03/2019
Connor has been amazing, he knew exactly what I was looking for and did not disappoint
5.00
Excellent

Date of publication
15/03/2019
Date of order
15/03/2019
15/03/2019
We returned for a wedding ring after we got engaged. Aru in Selfridges Exchange Square has been looking after us from the very beginning. Thanks again Aru I can't wait to see the piece
5.00
Excellent

Date of publication
14/03/2019
Date of order
14/03/2019
14/03/2019
I am absolutely pleased with the ring that I received. It is beautiful, had to resize the ring, it turned back fairly quickly too. The staffs (Luana and Aru) were very friendly, extremely helpful, lovely and patient. I ended up being a friend with Aru too :)
5.00
Excellent

Date of publication
08/03/2019
Date of order
08/03/2019
08/03/2019
I love my ring, it’s perfect and just what I wanted. The customer service was brilliant, my questions got attended to promptly and efficiently.
5.00
Excellent

Date of publication
03/03/2019
Date of order
03/03/2019
03/03/2019
The customer services is pretty GOODWith twinkle diamond. Aru is so patient and kind Perfect shopping experience
5.00
Excellent

Date of publication
28/02/2019
Date of order
28/02/2019
28/02/2019
Luana helped me every step of the way when I came to the store, showing in detail different aspects and I ended up finding the perfect ring which we could adjust easily for my budget. Constant communication kept me at ease throughout the whole process. Would highly recommend here for getting the specific style and size you want
5.00
Excellent

Date of publication
24/02/2019
Date of order
24/02/2019
24/02/2019
The experience of purchasing the ring was simple and very hassle free. Fady who sold me the engagement ring was very knowledgeable and I felt made clear all the choices I had in making the band and choosing the diamonds. He wasn't pressurising at all, like in other shops I had been too. I love how with this brand you choose all elements of the ring yourself- really adds that personal touch
4.67
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
I have been more than happy with the service and ring that i purchased from Vashi. Milena was very professional and extremely helpful, and made the whole process very easy. It was a pleasure dealing with Milena and the staff at Vashi, and i would recommend them highly.
5.00
Excellent

Date of publication
19/02/2019
Date of order
18/02/2019
19/02/2019
Extremely welcoming and friendly service. Ariela was very knowledgeable and able to answer all me questions - recommendation for the photos was a great touch - thank you
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
We are so happy with the ring and with the Vashi service. It was a brilliant experience for us and I would not hesitate to recommend you. You made choosing the ring a real joy and pleasure. Everyone was so lovely and considerate. The ring is stunning, just what I wanted, and the price was incredible for what we got.
5.00
Excellent

Date of publication
07/02/2019
Date of order
07/02/2019
07/02/2019
Aru was particularly helpful in supporting my requirements for a new diamond. The Manager, sorry can’t remember his name, but he was also very helpful in accommodating my requirements. I wouldn’t hesitate to buy from Vashi again as the service is excellent and although I’ve highlighted two members of staff they were all very friendly and welcoming. Communication was great. My ring is beautiful.
5.00
Excellent

Date of publication
03/02/2019
Date of order
01/02/2019
03/02/2019
The whole experience was fantastic from start to finish. Fady from the offset was pleasant and understanding of our queries & preferences. We viewed all available diamond cuts and found what we were looking for in a relaxed and pleasant environment. Well worth it.
5.00
Excellent

Date of publication
29/01/2019
Date of order
29/01/2019
29/01/2019
I just wanted to give a special thanks for Connor who severed me at Vashi in the exchange square shop. He made sure to drop off a box for the ring which apparently, there weren't many left of. So I just wanted to make sure his manager reads this message as his service really was the difference as to why I bought from Vashi and not another store.
5.00
Excellent

Date of publication
21/01/2019
Date of order
18/01/2019
21/01/2019
Excellent service very professional. Luana is such a lovely lady very helpful and friendly took so much time to explain everything to us. Choosing a diamond engagement ring is so difficult but with Luana’s help it was so much easier. Would definitely recommend Vashi to anybody that wants a professional one to one service.
5.00
Excellent

Date of publication
20/01/2019
Date of order
20/01/2019
20/01/2019
Truly personalised and exceptional customer experience. Aru and the entire team were more excited than I was throughout the process and took so much time out to ensure that we were able to realise what suited us best. Can not recommend vashi enough Thank you
5.00
Excellent

Date of publication
14/01/2019
Date of order
14/01/2019
14/01/2019
I recently purchased an engagement ring from Vashi in Westfield, London. The service was exceptional Nicoleta was highly knowledgeable and answered all of my questions. She showed me a range of options and was patient while I considered them. I didn’t feel rushed to make a decision. I was kept up to date with the production of the ring. The ring looks stunning & I would recommend Vashi to anyone
5.00
Excellent

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
Amazing service from the guys at Vashi, made the whole experience relaxed, and Lena took time to show me through all the different ring and mount options after I had chosen my diamond Thoroughly recommend Vashi Delivery was quicker than predicted and the whole thing was made very simple and easy to complete.
5.00
Excellent

Date of publication
15/12/2018
Date of order
15/12/2018
15/12/2018
The customer service at Vashi is exceptional Aru at Vashi (Selfridges Exchange) was amazing He helped me get the exact engagement band I wanted into store within a couple of days I will definitely be returning here with my fiancé to get my wedding band The diamonds and rings here are so beautiful and unique
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
Me and a couple of friends visited two Vashi stores. Ariela who was at the flagship store was excellent She took good care of us, answering all questions with patience and making me feel very comfortable during my engagement ring research. She later replied to the same standards to my email regarding the ring’s delivery and reassured me that it will arrive on time.
4.67
Excellent

Date of publication
12/12/2018
Date of order
12/12/2018
12/12/2018
First of all, what a great business model. I loved the experience of being able to choose each different element of my ring.
Secondly, I'd really like to thank both Ariela and Laura for all their help in choosing the perfect ring. They really put me at ease made my experience a lot more comfortable. Thank you.
5.00
Excellent

Date of publication
19/11/2018
Date of order
17/11/2018
19/11/2018
Ariela was great She answered all my questioned personally and was never pushy. She knew so much (as you would expect) but explained it all so well and made a difficult choice very easy.
5.00
Excellent

Date of publication
10/11/2018
Date of order
07/11/2018
10/11/2018
Received fantastic customer service from Claudia Sousa, when purchasing my engagement ring at the Vashi store in Selfridges London. She was very knowledgable, kind and brilliantly helped me through the types and styles of rings and diamonds, to chose the perfect ring for my fiánce. I would definitely recommend Vashi to anyone looking for a ring or other jewellery. Great experience
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Received fantastic customer service from Claudia Sousa, when purchasing my engagement ring at the Vashi store in Selfridges London. She was very knowledgable, kind and brilliantly helped me through the types and styles of rings and diamonds, to chose the perfect ring for my fiánce. I would definitely recommend Vashi to anyone looking for a ring or other jewellery. Great experience
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
The service is absolutely incredible, I was made to feel very comfortable and was very well looked after. I was guided through every stage and was very well informed without being pressured by Ariela
5.00
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
Me and my partner were seen to by Marnin. The customer service was brilliant, we found exactly what were were looking for at a fair price.
The ring arrived quickly and we couldn’t be happier with the product.
5.00
Excellent

Date of publication
03/11/2018
Date of order
03/11/2018
03/11/2018
Superb customer service from Michael. I was expecting over the top sales pitches, pushing the most expensive product possible but Michael was the total opposite-professional, knowledgeable, easy to talk to (pretty funny guy) and made me feel very comfortable. I would happily recommend him to anyone
5.00
Excellent

Date of publication
03/11/2018
Date of order
03/11/2018
03/11/2018
I recently purchased an engagement ring at the Piccadilly store with Michael. I couldn’t ask for better service, Michael was extremely helpful and put me at ease immediately and guided me through the pro’s and con’s of each setting and diamond. While being refreshingly honest about each of the choices he always listened to what I was looking for and the desired look. Thanks Michael and Vashi
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Plenty of time shared with a great explanation of different cuts, grades etc. Left my first appointment with a greater knowledge of rings which really helped me choose the right one Marnin in westfields white city kept in contact throughout and answered any difficult questions I had A unique experience Thanks again
5.00
Excellent

Date of publication
02/11/2018
Date of order
30/10/2018
02/11/2018
Visited Vashi at Selfridges exchange where we were served by Luana. She was very knowledgeable and so enthusiastic about her rings and the amazing love story’ service offered. We were very impressed and she made our whole experience one to be remembered. We will definitely be recommending Vashi and Luana Thank you
5.00
Excellent

Date of publication
01/11/2018
Date of order
13/10/2018
01/11/2018
I had an excellent experience at Vashi (Selfridges, Exchange Squair) the team we’re fantastic and highly professional. They were happy to spend time allowing me to try out a number of stones and helped me choose the perfect combination.

Highly Recommend.
5.00
Excellent

Date of publication
01/11/2018
Date of order
30/10/2018
01/11/2018
There was a problem about delivery process but Vashi sorted it and we still have our rings before the event. The quality of the rings are excellent. Next time clearer communication on delivery time and method is recommended.
4.67
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
Sanaa was amazing She was kind, warm and friendly. She was so helpful, sharing our excitement as well as really taking time to understand our needs. She didn't feel like a saleswoman, but really felt like a key part of this whole process. I couldn't have hoped for anyone better.
5.00
Excellent

Date of publication
28/10/2018
Date of order
28/10/2018
28/10/2018
We purchased our engagement rings from Nurcin at Selfridges London. From the moment we entered the store though to purchasing and picking up our rings the customer service from Nurcin was exceptional. She talked us through the whole process and made us feel extremely valued and welcome, we can't thank her enough for being part of our special occasion.
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Excellent service The shop took some great photos in store which we were able to get a hold of. They arranged for the ring to be resized and it was back in about 4 days which was great Service in store was fantastic.
5.00
Excellent

Date of publication
25/10/2018
Date of order
25/10/2018
25/10/2018
Luana at the Selfridges Exchange Store in Manchester was absolutely amazing. she was very patient and took the time to explain everything and fulfilled all my requests to view different diamonds. I couldn’t fault the experience at all.
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
After many hours of research, my wife and I would fully recommend Vashi.com for your rings. From the top quality online communication (particular thanks to Annemarie and Iram) to the instore staff (we dealt with Helena and Ariela), everything was done to an extremely high standard. We will be using Vashi.com for all of our future purchases.Thank you for the excellent customer service & experience.
5.00
Excellent

Date of publication
24/10/2018
Date of order
23/10/2018
24/10/2018
I was very professionally guided by Marnin throughout the design and purchase. I ended up very happy with my engagement ring and would fully recommend both Vashi and Marnin to anyone interested in buying a piece of jewelry.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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