Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 32 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 560 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
There's absolutely nothing to complain about the service I received at Vashi. The costumer service is very kind and polite and they answer very quickly to your questions (I contacted them via email). At the store (the Piccadilly one) the staff has always been helpful, friendly, precise and polite. Delivery received perfectly on time.
5.00
Excellent

vashi.com replies: 19/04/2018
Hi there, Thank you so much for your wonderful comments. We're so happy to hear that you have had a great experience with us and look forward to seeing you again. Kind regards, Iram Customer Experience Manager

Date of publication
03/03/2018
Date of order
03/03/2018
03/03/2018
Incredible Vashi have been amazing. The customer service the moment I made contact has been outstanding. Iram was so helpful on all aspects of the process, helping me at all hours of the day and evening. I was unsure about certain things and was reassured all the way. The ring and beautiful diamond arrived exactly as I was told it would, on time, in descreet packaging with no issues at all
5.00
Excellent

vashi.com replies: 19/04/2018
Hi Ben, Thank you for sharing your experience. We're so grateful that you chose Vashi for such an important purchase and wish you the very best. Kind regards, Annemarie Customer Account Manager

Date of publication
01/03/2018
Date of order
01/03/2018
01/03/2018
Absolutely excellent service start to finish. The ring is perfect, it was delivered on time, and my Fiancee is very happy....
5.00
Excellent

vashi.com replies: 19/04/2018
Hi Kevin, We're pleased to hear that you are both happy with your ring and congratulations on your engagement from us all. Kind regards, Iram Customer Experience Manager

Date of publication
25/02/2018
Date of order
25/02/2018
25/02/2018
My fiancé and I had bought my engagement ring from Vashi and the service, quick delivery and quality of their rings, was what made us return to purchase our wedding rings. Milena provided us with excellent customer service, and helped us pick out our wedding rings which we absolutely love. She made the whole experience truly amazing. We would definitely recommend Vashi to friends and family.
5.00
Excellent

Date of publication
23/02/2018
Date of order
08/02/2018
23/02/2018
Nice
5.00
Excellent

Date of publication
20/02/2018
Date of order
20/02/2018
20/02/2018
Was very nervous about buying the perfect ring for my partner. But Iram at Vashi was very helpful and made everything so easy, with great advise and making sure everything was easy from picking the right ring to the delivery. I couldn't recommend this company enough. Best of all my partner loves the ring and is over the moon. Thank you Iram for all your help.
5.00
Excellent

vashi.com replies: 21/02/2018
Hi Rachel, Thank you so much for sharing your fantastic experience. We're elated to hear such great feedback. Congratulations on your new engagement. Kind regards, Annemarie Customer Service Account Manager

Date of publication
29/01/2018
Date of order
29/01/2018
29/01/2018
Excellent service, quickly delivered and great communication throughout.

The only hitch was after the free resizing it was a bit tight, so we've now got the ring resized locally. This is more a reflection on buying off the Internet though, as the local jeweller explained it was resized as requested, but it can be measured in different ways (inside/outside edge).
5.00
Excellent

vashi.com replies: 30/01/2018
Hi Matt, We are so glad to hear that you experienced an excellent service from us, and we're looking forward to welcoming you back to view our wedding bands. Kind regards, Annmarie Customer Service Account Manager

Date of publication
25/01/2018
Date of order
25/01/2018
25/01/2018
It was so easy to order. I was kept informed every step of the way, even when the first ring failed their quality check, they dropped me an email and kept me up to date so i didn't have to worry.
Would definitely recommend
5.00
Excellent

vashi.com replies: 26/01/2018
Thank you for sharing your experience, Stephen. We're so glad that you felt our team offered you a great service, and we look forward to welcoming you back to view our future collections, and wedding bands. Kind regards Iram Customer Experience Manager

Date of publication
15/01/2018
Date of order
15/01/2018
15/01/2018
Absolute fantastic customer service and excellent quality of ring.
5.00
Excellent

vashi.com replies: 23/01/2018
Thank you for your feedback. We appreciate that you have taken the time to share your opinion. Kind regards, Annmarie Customer Service Account Manager

Date of publication
14/01/2018
Date of order
11/01/2018
14/01/2018
Purchased an engagement ring from Vashi, I designed with some help with Vashi, partner absolutely loves it, great rings
5.00
Excellent

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
We visited the store in Piccadilly and received the most amazing service from all the staff. We were novices with picking rings and diamonds but the team made the journey so easy. Although we didn’t purchase in store we created our own from the website, the support after was 1st class and within 4 days it was ready. I would highly recommend Vashi to anyone looking at diamonds rings Thanks Vashi.
5.00
Excellent

vashi.com replies: 16/01/2018
Hi Daniel, At Vashi, our aim is to make your journey comfortable so you can find the perfect ring. Thank you for sharing your experience. Kind regards, Annmarie Customer Service Account Manager

Date of publication
12/01/2018
Date of order
12/01/2018
12/01/2018
Everything was perfect From the customer service to the ring itself. Would highly recommend to anyone looking for the perfect engagement ring
5.00
Excellent

vashi.com replies: 16/01/2018
Thank you for sharing your experience. We look forward to welcoming you back. Kind regards, Iram Customer Experience Manager

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Great looking ring as well as good service more than happy.
5.00
Excellent

vashi.com replies: 16/01/2018
Hi Russell, Thank you for your review. We are pleased to hear that you are happy with your ring. Kind regards Iram Customer Experience Manager

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
This is third time we have purchased from Vashi and each time been very happy with the service provided. Although probably by "diamond" standards we are a relatively low value customer, the greeting and help when visiting the showroom has been first class. Whilst unable to comment on the genuineness of the grading of the stones by Vashi, we have been very satisfied with the actual look.
5.00
Excellent

vashi.com replies: 16/01/2018
Thank you for sharing your experience. Iram Customer Experience Manager

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Whilst initially very apprehensive at ordering a ring online, Vashi made the whole process very easy. Delivery was very quick and the quality of the ring is fantastic (fiance was very pleased). After proposal, the ring needed to be re-sized. As the size was more than 2 out, they put the stone onto a new band so it took longer, but we were updated throughout. All free also. 10/10
5.00
Excellent

vashi.com replies: 16/01/2018
Congratulations on your engagement. We are pleased you had a pleasant experience with us, and look forward to welcoming you back for your wedding bands. Iram Customer Experience Manager

Date of publication
11/01/2018
Date of order
11/01/2018
11/01/2018
Absolutely fantastic service from everyone at Vashi. Big thanks to Vikita and Vanessa for all their help and advice. Did a lot of research before buying and couldn’t find anything on the high street that came close to the quality and prices Vashi offers. Beautiful diamonds of the highest quality. My fiancé was blown away. Wouldn’t hesitate to buy again (but hopefully not another engagement ring)
5.00
Excellent

vashi.com replies: 16/01/2018
Thank you for such a wonderful review. I will be sure to pass on your thanks to the team, and congratulations on your engagement. Iram Customer Experience Manager

Date of publication
24/06/2017
Date of order
24/06/2017
24/06/2017
After a surprise proposal, we entered Vashi expecting to book an appointment to select an engagement ring. We were delighted when Jessica offered to help us choose a custom made diamond ring there and then. Her knowledge and approach were excellent, giving guidance at exactly the right level. As she advised, the ring arrived within 3 days, and is beautiful. Excellent customer service all round
5.00
Excellent

vashi.com replies: 16/01/2018
Thank you for such a gleaming review, Jane. We appreciate your feedback, and of course look forward to welcoming you back for a visit again. Iram Customer Experience Manager

Date of publication
26/05/2017
Date of order
26/05/2017
26/05/2017
Vashi were amazing from start to finish during the process of me buying an engagement ring. They helped me choose the perfect diamond and ring within my budget with great knowledge and customer service.
If you want help picking the perfect diamond or jewellery then Vashi is the place to go.
5.00
Excellent

Date of publication
04/05/2017
Date of order
04/05/2017
04/05/2017
Having bought our engagement rings from Vashi we were never going to shop anywhere else for the wedding rings. Melissa wanted a custom made ring even though we only placed the order a few weeks before we flew out to Sydney for the wedding. Vashi were so accommodating and delivered spot on time. Amel, the store manager, was amazing and even travelled to Richmond to personally hand deliver our rings
5.00
Excellent

Date of publication
02/05/2017
Date of order
02/05/2017
02/05/2017
Everything went beautifully - then 3 weeks later she confided Vashi left their receipt in the presentation box that enclosed the ring.

I felt a bit sick.
5.00
Excellent

Date of publication
29/04/2017
Date of order
27/04/2017
29/04/2017
Excellent all round super service and advice. Would highly recommend
5.00
Excellent

Date of publication
29/04/2017
Date of order
27/04/2017
29/04/2017
Love the ring. Love Jessica's service. If I need anything jewellery related, Vashi is my recommendation and personal choice
5.00
Excellent

Date of publication
29/04/2017
Date of order
29/04/2017
29/04/2017
Fantastic customer service and both I and my fiancée are so happy with the ring from Vashi My only criticism was that I was promised to be able to view a setting that ultimately wasn't possible, however, this was more than made up for by the fantastic customer service I reviewed and goodwill discount as a result.
5.00
Excellent

Date of publication
28/04/2017
Date of order
28/04/2017
28/04/2017
I ordered a specialist one off ring
The service and customer care could not have been better from start to finish
Made our wedding day perfect, thanks
5.00
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
Great ring&serviceI had my ring evaluated because of my insurance and the expertise rated the stone alone 4000€,the whole ring ca.4900-4950€-but I payed less than 4500€.The evaluation of the stone especially was spot on.The lady from the institute told me that the jewelry that sold me the ring-which is admired by everyone so far-is thrust worthy.Highly recommended....
5.00
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
Could not recommend more. Fantastic product matched with first class customer service. Very happy with my purchase.
5.00
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
I got help promptly as i needed from the advisor. That's great
5.00
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
Bought a one carat solitaire and a wedding band. Both perfectly sized and look stunning. Customer service was very good and delivered on time by Royal Mail. All in all very happy. (The only thing I would say is that if you don't want fluorescence in your diamond then make sure you speak to customer services before you order because there is no way to select this online)
5.00
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
Great service, and the rings are gorgeous. We'll definitely be returning to vashi for our wedding rings. Jessica was incredibly helpful and engaging, as was the lovely man i spoke to who sorted my delivery issue with no fuss. Super experience.
4.67
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
Had initial pricing issue with my order of diamond ring for my wedding during the quote stage.The prices I initially got over the phone was deemed incorrect when I went over to the shop. Later after I ordered and paid for the ring, a wrong item of lesser value was sent out. After many calls and waits I collected the ring which my wife loved. But Roberta was amazing and very very helpful throughout
4.00
Good

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
A great shop, with great staff and an incredibly helpful website.

Thanks for the service before and after purchase.
x Julian
5.00
Excellent

Date of publication
27/04/2017
Date of order
27/04/2017
27/04/2017
Very good communication from point of sale and were always easy to get hold off and were proactive in informing me every step of the process - with swift delivery and an excellent product which was well received in excellent packaging.
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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