Certificate for vashi.com

No. X551DCF9F4C01643AA6FB40C08220E805
 

Approved on
15/05/2014
Valid until
14/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vashi.com



Excellent

4.96/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 52 Trusted Shops reviews collected in the last 12 months.
In total, vashi.com has already collected 595 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/06/2018
Date of order
14/06/2018
14/06/2018
It was a fantastic experience from Vashi including all aspects I am very pleased with the product and so is my fiancee Big thanks to Iram and his colleagues
5.00
Excellent

Date of publication
07/06/2018
Date of order
07/06/2018
07/06/2018
The service I have experienced from Michael has been exceptional.

When issues arose with the bespoke design in production, Michael personally fought my corner and walked me through every step being taken back of house. In doing so, he ensured that I received exactly the ring we had discussed and deliberated over.


I cannot recommend Michael or Vashi enough, many thanks again
5.00
Excellent

vashi.com replies: 13/06/2018
Hi, Thank you so much for leaving such wonderful feedback. It's important to us that our clients receive the perfect ring so attention to detail is paramount. Kind regards, Iram Customer Experience Manager

Date of publication
02/06/2018
Date of order
02/06/2018
02/06/2018
The ring is fantastic, partner loves it, a great deal and amazing customer service, my only slight gripe which Vashi have said they’ll look at, is the discreet packaging which was very discreet did have a a vashi adress label on it and if your partner is nosey and googled things, it could spoil the surprise. Apart from that superb
4.33
Good

vashi.com replies: 13/06/2018
Hi Stephen, Thank you so much for your feedback. Since we spoke, we have now updated our process and the small Vashi label you mentioned, no longer exists. There should never be a concern about discretion again. We appreciate that you raised this with us are pleased that you're happy with your purchase. Kind regards, Iram

Date of publication
01/06/2018
Date of order
01/06/2018
01/06/2018
Very happy with the overall experience. Great quality product. Very patient and helpful while I was choosing the ring. Would definitely recommend it.
5.00
Excellent

Date of publication
30/05/2018
Date of order
30/05/2018
30/05/2018
Annemarie was incredible, she made the whole experience so simple with her advice on diamonds and which styles to consider. I didn't bother going to Hatton Garden as I couldn't face going to so many different places and not knowing who’s advice to trust, and I couldn’t be happier that I made that decision. From my first appointment it took just 10 days to collecting the perfect ring, and the price
5.00
Excellent

Date of publication
26/05/2018
Date of order
26/05/2018
26/05/2018
Beautiful engagement ring, and excellent customer service. Highly recommended.
5.00
Excellent

Date of publication
25/05/2018
Date of order
25/05/2018
25/05/2018
Will B provided exceptional, attentive and tailored customer service. Given my specific requirements, I was patient and Will did not disappoint. He tirelessly sought the perfect diamonds over several weeks. The design process was the next step, we worked together to create the perfect ring and spoke nearly daily. I was always kept in the loop. A very happy customer & fiancé Thanks again Will.
5.00
Excellent

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
No complains
5.00
Excellent

vashi.com replies: 25/05/2018
Hi Jack, Thank you for the 5 stars! Kind regards, Iram Customer Experience Manager

Date of publication
24/05/2018
Date of order
24/05/2018
24/05/2018
Fantastic company for customer service, had 2 options on a setting, they sent me real life videos of both which helped my choice I then had 2 diamond options which they gave me their expertise on choosing Throughout the creation of the ring they sent me live videos of the ring and polishing which was a real nice touch. Really impressed with the ring when it arrived. Iram and the team we’re great
4.67
Excellent

vashi.com replies: 25/05/2018
Hi Michael, Thank you for such a wonderful review. We're so pleased to hear that our team gave you some great advice and we hope your new fiance enjoys wearing her new ring, Kind regards, Annemarie Customer Service Account Manager

Date of publication
23/05/2018
Date of order
23/05/2018
23/05/2018
Fantastic product, service and delivery. Can’t fault my experience with the company. Vashi could not do enough to help me as a customer and addressed any issues I had in a timely and professional manner. Vashi also provided brilliant post purchase service to make sure everything was okay. I would definitely recommend and use Vashi again 10/10.
5.00
Excellent

vashi.com replies: 25/05/2018
Thank you for leaving us such a great review. We're grateful to hear your thoughts and are glad to hear our team worked hard to ensure your received great service both before and after making your purchase. Kind regards Iram Customer Experience Manager

Date of publication
23/05/2018
Date of order
23/05/2018
23/05/2018
Overall everything has been great, would definitely reccomend it.
4.00
Good

vashi.com replies: 25/05/2018
Hi Harmeet, Thank you so much for your recommendation. Kind regards, Iram Customer Experience Manager

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
Fantastic service from vashi. Very help and patience throughout my whole decision when choosing the right ring
5.00
Excellent

vashi.com replies: 23/05/2018
Hi Henry, Thank you for your review and five star rating. We're please to hear that you now have the perfect ring. Kind regards, Annemarie Customer Service Account Manager

Date of publication
22/05/2018
Date of order
22/05/2018
22/05/2018
Very efficient service with top quality products, my fiance loved the ring I proposed to her with and would use vashi again without hesitation, great job guys
5.00
Excellent

vashi.com replies: 23/05/2018
Dear Alan, Thank you for your kind words and a great review. We look forward to seeing you again. Kind regards Iram Customer Experience Manager

Date of publication
21/05/2018
Date of order
19/05/2018
21/05/2018
Excellent customer service provided by Michael - he was extremely personable and helpful Delighted with the rings, how the customer services team kept us up to date, and the timely delivery.

Many Thanks
5.00
Excellent

vashi.com replies: 25/05/2018
Dear Dave, Thank you for your review and for such lovely comments about our team. Kind regards, Iram Customer Experience Manager

Date of publication
21/05/2018
Date of order
21/05/2018
21/05/2018
We were made to feel so welcome by the staff at Vashi. Customer service is top notch Our rings are also beautiful. Thank you for all your help xxx
5.00
Excellent

Date of publication
19/05/2018
Date of order
19/05/2018
19/05/2018
Everything was lovely, Michael is great, a great listener, very patient and with great ideas.
We are really happy with the wedding bands, the only thing missing to make this a truly 5 star experience for us would have been to be able to get the engraving with the required special characters, but the gold is great quality and so is the craftmanship.
4.67
Excellent

Date of publication
19/05/2018
Date of order
19/05/2018
19/05/2018
I have had such an amazing experience with Vashi. After a long and horrible time trying to find a ring in Hatton Garden; my final option was Vashi. I walked in to the Piccadilly store and was greeted by Michael, the kindest, friendliest and most honest assistant I had been greeted by. He gave the best genuine advice and got me the most perfect ring for my budget. I honestly couldn't be happier :)
5.00
Excellent

Date of publication
19/05/2018
Date of order
19/05/2018
19/05/2018
The whole experience of buying from Vashi was excellent. Their customer service is second to none and their products are outstanding. I recently bought an engagement ring from Vashi and I couldn’t be happier, the ring is stunning and the selection process for custom rings couldn’t be easier. I can’t recommend them enough.
5.00
Excellent

Date of publication
18/05/2018
Date of order
18/05/2018
18/05/2018
Best jewellery store out there, I highly recommend them and you’ll not be disappointed. The customer service is beyond exceptional; ready to cater to all your needs
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Fast delivery,excellent customer service and excellent quality rings I would 100 recommend to anyone you won’t be disappointed I will be useing vashi again
5.00
Excellent

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Excellent service
5.00
Excellent

Date of publication
11/05/2018
Date of order
11/05/2018
11/05/2018
Very fast delivery then followed up by iram to check if everything was ok
Fantastic service all around
5.00
Excellent

Date of publication
11/05/2018
Date of order
11/05/2018
11/05/2018
Excellent in every way.
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
My experience with Vashi has been faultless. I asked if they could engrave something a bit different for me and they responded quickly and were very helpful. I was amazed at the speedy delivery too. I would definitely recommend Vashi to family and friends.
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
Fanatic company. Did everything they could to make sure my partners engagement ring was with me at very short notice. Fantastic service
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
Excellent service, will recommend Vashi anytime to anyone Loved each and every moment I spent in the store.
Wassali was excellent. She just knew everything about what I want which made my selection easy, my girl loved the ring. I’m glad I choose Vashi
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
My best purchase online by far, Annemarie Nehls was extremely nice and helpful, really I don’t think that i can describe how happy I am with my choice, extraordinary staff, fantastic product, great price for the quality Thank you
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
Excellent service from start to finish
The product was well presented.
Overall extremely pleased with both the product and service I received.
5.00
Excellent

Date of publication
08/05/2018
Date of order
08/05/2018
08/05/2018
Excellent overall service.
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Amazing service - highly recommend Felt valued the second I walked in the door (didn't depend on my budget) and was guided and advised throughout; not sold to. Wassila was great and very helpful with advice, even showing me round the workshop and helping my pick the perfect ring and diamond.

Thank you Vashi - we will be back :)
5.00
Excellent

Date of publication
30/04/2018
Date of order
30/04/2018
30/04/2018
Really friendly and helpful service from Annemarie. The ring arrived in 2 days and looks fab..................I'll know for sure when I propose
5.00
Excellent

vashi.com replies: 01/05/2018
Hi Lee, Thank you so much for your excellent review, and good luck for your proposal. We look forward to hearing all about it. Kind regards, Iram Customer Experience Manager

Date of publication
27/04/2018
Date of order
27/04/2018
27/04/2018
I had wonderful service from the staff at Vashi, both in email correspondence as well as at the Piccadilly store. After discovering them online, it was less than a week later that I had my finished ring delivered to me. Thank you for guiding me through the process and always being in close contact.
5.00
Excellent

Date of publication
26/04/2018
Date of order
26/04/2018
26/04/2018
Thanks for everything Wassila, great service and I'm super happy with the ring
5.00
Excellent

Date of publication
26/04/2018
Date of order
26/04/2018
26/04/2018
Vashi’s GA, Nurcin Thank you for your impeccable service. We started with a bare setting and you talked us through the various stages of creating my timeless pieces. You explained the importance of the stone clarity and appropriate matching metal. You guided us through a third piece. Thank you for your patience and understanding. Vashi is my go to’ and I will recommend to others.
5.00
Excellent

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
A beautiful ring that arrives on time
5.00
Excellent

vashi.com replies: 25/04/2018
Hi Thomas, Thank you for your 5 star rating. We appreciate your kind words very much and send our congratulations to you both. Kind regards, Iram Customer Experience Manager

Date of publication
06/04/2018
Date of order
06/04/2018
06/04/2018
There's absolutely nothing to complain about the service I received at Vashi. The costumer service is very kind and polite and they answer very quickly to your questions (I contacted them via email). At the store (the Piccadilly one) the staff has always been helpful, friendly, precise and polite. Delivery received perfectly on time.
5.00
Excellent

vashi.com replies: 19/04/2018
Hi there, Thank you so much for your wonderful comments. We're so happy to hear that you have had a great experience with us and look forward to seeing you again. Kind regards, Iram Customer Experience Manager

Date of publication
03/03/2018
Date of order
03/03/2018
03/03/2018
Incredible Vashi have been amazing. The customer service the moment I made contact has been outstanding. Iram was so helpful on all aspects of the process, helping me at all hours of the day and evening. I was unsure about certain things and was reassured all the way. The ring and beautiful diamond arrived exactly as I was told it would, on time, in descreet packaging with no issues at all
5.00
Excellent

vashi.com replies: 19/04/2018
Hi Ben, Thank you for sharing your experience. We're so grateful that you chose Vashi for such an important purchase and wish you the very best. Kind regards, Annemarie Customer Account Manager

Date of publication
01/03/2018
Date of order
01/03/2018
01/03/2018
Absolutely excellent service start to finish. The ring is perfect, it was delivered on time, and my Fiancee is very happy....
5.00
Excellent

vashi.com replies: 19/04/2018
Hi Kevin, We're pleased to hear that you are both happy with your ring and congratulations on your engagement from us all. Kind regards, Iram Customer Experience Manager

Date of publication
25/02/2018
Date of order
25/02/2018
25/02/2018
My fiancé and I had bought my engagement ring from Vashi and the service, quick delivery and quality of their rings, was what made us return to purchase our wedding rings. Milena provided us with excellent customer service, and helped us pick out our wedding rings which we absolutely love. She made the whole experience truly amazing. We would definitely recommend Vashi to friends and family.
5.00
Excellent

Date of publication
23/02/2018
Date of order
08/02/2018
23/02/2018
Nice
5.00
Excellent

vashi.com

vashi.com was certified by Trusted Shops on 15/05/2014.

Contact
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
service@vashi.com
vashi.com
Owner
Diamond Manufacturers LTD
90 Long Acre, Covent Garden
WC2E 9RZ London
United Kingdom
Trade register
Companies House 06388524
Authorized representative
Madeline Turley
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Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vashi.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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