Abstract HouseReviews:
130 reviews in the last 12 months1,474 total reviews
Excellent
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Reviews for Abstract House
4 Oct 2023
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1 Oct 2023
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All good.
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16 Sept 2023
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Great frames. Great customer service.
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Answer by Abstract House
2 May 2024
Dear Sarah,
Thank you for your positive feedback.
We are glad you are happy with your frames and our customer service as we like to make sure all our customers feel important and that our frames are to a high standard.
Many thanks,
Chloe
16 Sept 2023
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Fantastic service and great artwork
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Answer by Abstract House
14 Feb 2024
Dear Gilli,
Thank you for your review.
The artwork looks great in your living room. We are so happy you like it.
Many thanks,
Chloe
12 Sept 2023
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Fast service, good product.
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Answer by Abstract House
2 May 2024
Dear Colleen,
Thank you for your review.
We are pleased you are happy with your order and hope you enjoy it for many years to come.
Kind regards,
Chloe
9 Sept 2023
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7 Sept 2023
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Always exceptional customer service and high quality products.
The customer service is always amazing - they are so helpful, accommodating and prompt with responses to queries. The frames are very high quality and a lot of care is taken to ensure that they arrive safely. All the packaging (as well as all parts of the frames themselves) is plastic-free. Abstract House are my go-to framers. They even create bespoke frames, mounts and glass sheets according to your needs — it’s super easy to request.
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Answer by Abstract House
4 Mar 2024
Dear Hannah,
Thank you for the review. We really appreciative your feedback.
We are so delighted to hear that you are happy with our customer service as we like to make sure all our customers feel valued and that you are happy with the quality of our frames. We hope you are enjoying.
Many thanks,
Chloe
5 Sept 2023
Verified review
Excellent service and quality
Second time I’ve ordered pictures from them, service and quality was excellent as it was the first time.
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Answer by Abstract House
2 May 2024
Dear Ian,
Thank you for taking your time to write this review.
We are glad that that you are pleased with your order and our customer service as value all our customers and look forward to organising more orders for you in the future. We hope you are enjoying your pictures.
Kind regards,
Chloe
5 Sept 2023
Verified review
Excellent!
Great service on the phone to explain my order and the frame was with me just over 24 hours later!
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26 Aug 2023
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Beautiful frame, amazing - faultless - packaging BUT one question: you keep saying ‘solid wood….solid wood …..solid wood’ etc in your ads but is the frame I bought solid OAK as I was led to believe?
I’d love to know please. I’m suspicious as there’s a curious smudge - it’s as if the grain is actually part of a decorative surface finish…
Hope to hear from you soon.
Best wishes
Catherine
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Answer by Abstract House
1 Sept 2023
Hi Catherine,
Thank you for taking the time to write us a review. Yes, our frames are made of solid wood and the oak has a wooden grain that is natural.
Our team has reached out to you to see if you would like any further assistance or have any further questions.
Thanks again,
Will
23 Aug 2023
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Really fast delivery
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Answer by Abstract House
2 May 2024
Dear Ruth,
Thank you for your review.
We are glad you are happy with the speed of the delivery and hope you keep enjoying your order for many years.
Many thanks,
Chloe
22 Aug 2023
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22 Aug 2023
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Item below par for the price.
Good service and delivery. But the item is below par, considering the price. We ordered a frame 90x150 canvas, and at almost £400, we were expecting better quality. The gaps between the canvas and the frame are very uneven, and this is apparent when the canvas is hung. The frame is solid wood (as described) but low-quality timber meaning it flexes easily. The frame bows inwards by 5-10mm on the longer edge.
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Answer by Abstract House
1 Sept 2023
Dear en,
Thank you for taking the time to write us a review. It is feedback like this what makes us work harder to improve our products and services.
The artwork you purchased is made here in London using premium and sustainable materials including solid wood for the frame. It won't flex any any way but our customer support team will be in touch with you in case of a fault which we will make right.
All the best,
Will
20 Aug 2023
Verified review
FAST QUICK EFFICIENT SERVICE. WHAT MORE DO YOU WANT
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Answer by Abstract House
2 May 2024
Dear Graham,
Thank you very much for your review.
We are so pleased you are happy with our service as we try to make sure all orders are done in a time efficient manner and all our products are done to a high standard. We hope you keep enjoying your order in many years to come.
Many thanks,
Chloe
10 Aug 2023
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5 Aug 2023
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4 Aug 2023
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Very happy with the pictures and service
Very happy with the pictures, exactly as they look on the website and great to be able to choose the frame. Quick delivery and 100% recyclable packaging. Highly recommend.
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Answer by Abstract House
26 Feb 2024
Dear Bridget,
Thank you for taking time to write this review. We appreciate your feedback.
We are so pleased to hear you are that you are happy with the quality of our artwork and the selection of frames you get to choose from. We like to make all our products as eco friendly as possible.
Kind regards,
Chloe
4 Aug 2023
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1 Aug 2023
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Great product and great service
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Answer by Abstract House
2 May 2024
Dear Helen,
Thank you for your review.
We are pleased you are happy with your order and our service. We hope you are enjoying your order.
Many thanks,
Chloe
28 Jul 2023
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