Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 749 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,561 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/11/2018
Date of order
11/11/2018
18/11/2018
great product and service
5.00
Excellent

essentialphoto.co.uk replies: 19/11/2018
Thank you for your positive feedback, we are glad to hear that you enjoyed your shopping experience with us. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
17/11/2018
Date of order
10/11/2018
17/11/2018
Everything works well with Pixapro. DPD screwed up the delivery; had to spend hours on the phone to with them.
5.00
Excellent

essentialphoto.co.uk replies: 19/11/2018
We are glad you enjoyed your experience with us. Your feedback is greatly appreciated and will be passed on. If you have any questions please don't hesitate to contact us and a member of the team will be happy to help.

Date of publication
17/11/2018
Date of order
10/11/2018
17/11/2018
Delivery is fair to good but is let down by goods not always arriving on time. Customer services are always prompt to respond and resolve any issues.
4.67
Excellent

essentialphoto.co.uk replies: 19/11/2018
Thank you for your review, your feedback is greatly appreciated. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
16/11/2018
Date of order
08/11/2018
16/11/2018
Friendly, professional I do not expect anything more.
5.00
Excellent

essentialphoto.co.uk replies: 19/11/2018
Thank you for your positive feedback, we are glad to hear that you enjoyed your shopping experience with us. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
16/11/2018
Date of order
09/11/2018
16/11/2018
Neither the quality of the goods or the friendly efficient service ever varies with Essential Photo. Buying from them is a pleasure and their staff are the sort of lovely people you want to take home and keep In a nice way, not a creepy one
5.00
Excellent

essentialphoto.co.uk replies: 19/11/2018
Thank you for your review. We are pleased that you enjoyed your shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and one of the team will always be happy to help.

Date of publication
16/11/2018
Date of order
08/11/2018
16/11/2018
Quick and emailed me to advise about a split delivery.
4.00
Good

essentialphoto.co.uk replies: 19/11/2018
Thank you for your positive feedback, we are glad to hear that you enjoyed your shopping experience with us. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
15/11/2018
Date of order
08/11/2018
15/11/2018
Easy. Delivered quickly. Reasonable price.
Tested out the units, everything worked well.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2018
Thank you for your positive review, we are pleased that you enjoyed your experience with us. If you have any questions please don't hesitate to contact us and one of the team will always be happy to help.

Date of publication
15/11/2018
Date of order
08/11/2018
15/11/2018
Good service
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback.

Date of publication
15/11/2018
Date of order
08/11/2018
15/11/2018
Great Service, even DPD delivered on time
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2018
Thank you for your positive review, we are pleased that you enjoyed your experience with us. If you have any questions please don't hesitate to contact us and one of the team will always be happy to help.

Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
really good service from speaking to the web advisor on live chat to receiving my goods. Thank you. Appreciated and refreshing.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback.

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
The product is of good quality, price could be better.
4.00
Good

essentialphoto.co.uk replies: 15/11/2018
Thank you for your feedback, we are pleased you are happy with the products you received and we will take this feedback on. If you have any questions please don't hesitate to contact us and one of the team will be happy to help.

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
My second purchase in the last month and both have been faultless. Excellent products and unbelievably fast delivery, and all at great prices. Intend making more purchases soon.
5.00
Excellent

essentialphoto.co.uk replies: 15/11/2018
Thank you for your positive review, we are pleased that you enjoyed your experience with us. If you have any questions please don't hesitate to contact us and one of the team will always be happy to help.

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
Great, speedy, good product
5.00
Excellent

essentialphoto.co.uk replies: 15/11/2018
Thank you for your positive review. We are pleased that you enjoyed your experience with us and hope you will be shopping with us again soon.

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback.

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
Goods arrived as described and very quickly too. Can't do better than that. Thank you
Tracy
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy with your shopping experience. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
13/11/2018
Date of order
23/10/2018
13/11/2018
Glass dome Lumi Series Flash units

Item out of stock, phone call within minutes of my order advising me of the delivery date, Item arrived when said and was well packaged
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We hope you will be shopping with us again in the future.

Date of publication
13/11/2018
Date of order
06/11/2018
13/11/2018
TOP
4.33
Good

essentialphoto.co.uk replies: 14/11/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. If you have any questions please don't hesitate to contact us and one of the team will always be happy to help.

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Delivered overnight as promised. Quality products with a full UK guarantee and quality service.
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad you are happy with the products and service you received. We hope to see you shopping with us again soon.

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
All received and once again fabulous service from our favourite supplier Highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad that you enjoyed your shopping experience with us. If you have any questions please don't hesitate to contact us and one of the team will be happy to help.

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Normally excellent service but this delivery had a few issues. Firstly I received a dispatch note email and a delivery slot email saying it would be delivered the next day but the order was not dispatched that day so waited unnecessarily. Then then driver claimed they could not find the delivery address but in fairness did turn up later in the day. DPD issue not Essential. Over all though pleased.
4.67
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your feedback, I will be sure to pass on your feedback. We hope you are pleased with the products you received. If you have any questions please don't hesitate to contact us and one of the team will always be happy to help. We hope you will be shopping with us again soon.

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Essential Photo has excellent products and service.

(However, the courier 'DPD' did not impress).
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your feedback, we are pleased that you enjoyed your experience with us and I will be sure to pass on your feedback. We hope you will be shopping with us again in the future.

Date of publication
10/11/2018
Date of order
03/11/2018
10/11/2018
Essential is a great suppllier, fast delivery and great replacement in the event of problems. Our Studio has always dealt with them and will continue in the future
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback.

Date of publication
10/11/2018
Date of order
31/10/2018
10/11/2018
excellent service as always
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy with your shopping experience.

Date of publication
09/11/2018
Date of order
17/10/2018
09/11/2018
Very happy. Will order again
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy with your shopping experience.

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
My single question was answered promptly and well, and the goods were delivered quickly and in good condition.
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy and hope that you will be shopping with us again in the future.

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
Always rely on Pixapro to deliver. Items arrive quickly and and safely, and always of good quality.
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy with your shopping experience.

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Excellent as always
5.00
Excellent

essentialphoto.co.uk replies: 14/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy with your shopping experience.

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Great product. We have bought a number of items now and all, without fail, have been excellent quality. Delivery speed was also superb. Highly recommend.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
Thank you for your positive feedback, we are glad to hear that you are happy with your shopping experience. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Excellent service, excellent goods, can not fault it
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
We are glad to hear that your experience with us at Pixapro was positive, we very much appreciate your review as feedback is extremely important to us. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
A great bunch of people to deal with. Good website with very helpful online chat to sort out any queries, both before and after ordering. Goods are as described and delivered quickly and of a great quality. I have never used them before, but I will be using them again. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
We are glad to hear that you enjoyed your experience with us and the products we supplied. If you have any further questions, please contact us and a member of the team will always be happy to help.

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Great all round service, definitely recommend
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
We are glad to hear that you are happy with your shopping experience. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Great service, great product.
Thanks
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
Thank you for your feedback, we are pleased that you were happy with our service and the products we supplied. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
04/11/2018
Date of order
28/10/2018
04/11/2018
fast delivery, great products and very friendly & helpful customer service
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
04/11/2018
Date of order
27/10/2018
04/11/2018
Great service, arrived as scheduled.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
Thank you for your positive feedback, we are pleased that you are happy with the service you received. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
04/11/2018
Date of order
27/10/2018
04/11/2018
Just what I needed, placed the order and fast delivery, may be one too many texts to say the orders placed, ...it’s now leaving the warehouse, ...it’s on it’s way, ...it’s close to you, ...not in???, we’ll pop it in your secret hiding place, ...where is your secret hiding place?, ...it’ll be with you around 2pm, ...and it’s in your secret hiding place, but after all that.., I’ll say thank you
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
Thank you for your review, feedback is very important to us as it helps us to improve our service. We are glad to hear that you are happy with your purchase and I will pass on your feedback. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
03/11/2018
Date of order
27/10/2018
03/11/2018
An excellent quality strobe with great controllability. I had to contact customer service by e-mail to fix a small problem, and they were very quick and efficient
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
We are glad to hear that you were happy with your purchase. We aim to ensure that all customer shopping with us have the best experience. If you have any further questions, please contact us and a member of the team will always be happy to help.

Date of publication
02/11/2018
Date of order
26/10/2018
02/11/2018
Outstanding customer service which after asking for that, packed together two distinct orders with the same shipment address. Packed within minutes after ordered and delivered in my little village lost in the south-west countryside of France within two days, kudos Pixapro and UPS
The LED panel VNIX1500S is exactly as describded : drawing 90W for exactly 10000 lumens at 1 meter.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
We are glad to hear that you are happy with the experience you had with us and hope you will be shopping with us again soon. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
02/11/2018
Date of order
26/10/2018
02/11/2018
Excellent quality product but PLEASE cut back on the plastic bags. Ordered two pop up screens, both individually wrapped in a plastic bag inside the carting case, totally unnecessary and then ANOTHER plastic bag on the outside. Please please stop this, the bags offer little or no protection and are completely unnecessary. I love Pixapro stuff but this is really annoying me.
4.33
Good

essentialphoto.co.uk replies: 07/11/2018
We are glad that you are happy with the products you received. We greatly appreciate your feedback and will pass this on to the team. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
Very good service.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
We are glad to hear that you are happy with your experience shopping at Pixapro. We hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
Great response & delivery
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2018
Thank you for your positive review, we are glad that you are happy with your shopping experience. If you have any questions, please contact us and a member of the team will always be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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