Reviews for essentialphoto.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 529 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 945 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/01/2018
Date of order
03/01/2018
21/01/2018
Highly recommended It should be perfect 5 if not due to their limited firmware support for Mac users.
4.67
Excellent

Date of publication
21/01/2018
Date of order
14/01/2018
21/01/2018
As always, excellent service from these guys, super fast delivery and top notch products. Thank you.
5.00
Excellent

Date of publication
21/01/2018
Date of order
13/01/2018
21/01/2018
Excellent products excellent service
5.00
Excellent

Date of publication
20/01/2018
Date of order
12/01/2018
20/01/2018
Great shop
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
First class as usual. Thanks
5.00
Excellent

Date of publication
20/01/2018
Date of order
13/01/2018
20/01/2018
Excellent company to deal with. I have experienced issues with delivery and UPS, all entirely UPS’ fault and nothing to do with Essential Photo but they have helped sort the issues out. Will be my first stop for photographic equipment from now on.
4.67
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
The items arrived packaged very poorly and damaged. One item was also sent wrong and one changed form the advertised item. I contacted the company and they arranged to send out replacements the next day. Very poor warehousing and good customer service.
2.67
Fair

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
All round excellent service
5.00
Excellent

Date of publication
19/01/2018
Date of order
10/01/2018
19/01/2018
Second item bought from Essentialphoto, and will be buying more.
5.00
Excellent

Date of publication
18/01/2018
Date of order
10/01/2018
18/01/2018
Swift delivery, good quality items.
5.00
Excellent

Date of publication
17/01/2018
Date of order
04/01/2018
17/01/2018
Although an item was missing form the original delivery customer service dealt with the problem in very frendly and fast manner and the missing part soon arrived. I have since tested the items delivered (LED panels, batteries and chargers) and found them to be fully as specified.
4.33
Good

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Wonderful service and delivery
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Really quick thabks
5.00
Excellent

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Really great service and quick at sending out the items, the only minor criticism was if I had of bought it via E-Bay I would have got free shipping.
4.33
Good

Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
As always first class service from essentialphoto. Great equipment, fast delivery, and outstanding customer service.
5.00
Excellent

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
arrived very quickly
5.00
Excellent

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Great product fast delivery
5.00
Excellent

Date of publication
16/01/2018
Date of order
09/01/2018
16/01/2018
Placed two seperate orders, both delivered promptly and safely. Well packaged. No complaints about the products, gives my home studio a more professional look with a proper quality background and improved lighting.
5.00
Excellent

Date of publication
16/01/2018
Date of order
08/01/2018
16/01/2018
Always delivered when promised and always great value for money.
5.00
Excellent

Date of publication
15/01/2018
Date of order
08/01/2018
15/01/2018
Superb and prompt service with excellent products
5.00
Excellent

Date of publication
15/01/2018
Date of order
08/01/2018
15/01/2018
Really fast and professional
5.00
Excellent

Date of publication
12/01/2018
Date of order
05/01/2018
12/01/2018
The service is brilliant
5.00
Excellent

Date of publication
11/01/2018
Date of order
04/01/2018
11/01/2018
Excellent service and equipment
5.00
Excellent

Date of publication
11/01/2018
Date of order
04/01/2018
11/01/2018
Asked advice via the online chat, ordered the product mid afternoon and was delivered the next day. What more could you ask of a company.
5.00
Excellent

Date of publication
11/01/2018
Date of order
01/01/2018
11/01/2018
great
5.00
Excellent

Date of publication
11/01/2018
Date of order
04/01/2018
11/01/2018
Great company to deal with. Faultless
5.00
Excellent

Date of publication
11/01/2018
Date of order
04/01/2018
11/01/2018
Excellent UK company. Great support and chat facility on their website. Highly recommended.
5.00
Excellent

Date of publication
11/01/2018
Date of order
03/01/2018
11/01/2018
They need to stop using UPS as couriers.
3.67
Good

Date of publication
11/01/2018
Date of order
03/01/2018
11/01/2018
I FIND ESSENTIALPHOTO TO BE AN EXCELLANT COMPANY TO DO BUSSINESS WITH
5.00
Excellent

Date of publication
10/01/2018
Date of order
03/01/2018
10/01/2018
Great equipment and quick delivery
5.00
Excellent

Date of publication
10/01/2018
Date of order
03/01/2018
10/01/2018
Cheers
4.00
Good

Date of publication
10/01/2018
Date of order
03/01/2018
10/01/2018
Great catalogue full of seriusly useful pro stuff; excellent website, super guidance from webchat to locate optimum product, easy transaction, wonderful items, great prices, swift delivery, clear paperwork. What more do you need? And no, i dont have shares in the firm :) S. Michaels.
5.00
Excellent

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
As Described next day delivery Recommended Seller
5.00
Excellent

essentialphoto.co.uk replies: 23/01/2018
Thank you for your review. Feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you have any additional questions then please do not hesitate to get in touch with us.

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
Excellent professional service fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 23/01/2018
Thank you for your review. Feedback is greatly appreciated by our team because it allows us to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in a great customer service both before and after your purchase so if you are in need of any additional assistance then please get in touch and a member of our team will be more than happy to help.

Date of publication
09/01/2018
Date of order
02/01/2018
09/01/2018
Have been buying from Essential Photo/Pixapro for the last 6 months or so and have found them excellent.

The general quality is very high, customer service is brilliant with any issues that have arisen being sorted the same day.

I would highly recommend this company for good quality and excellent prices.
5.00
Excellent

essentialphoto.co.uk replies: 23/01/2018
Thank you for your review. Your feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are always happy with our service and the products we supply. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please get in contact.

Date of publication
08/01/2018
Date of order
01/01/2018
08/01/2018
Pixapro 580ii Canon. First one faulty. Had a little difficulty explaining the issue but once clarified I had the faulty product picked up the following morning and replaced with a new one. Great service.
4.67
Excellent

essentialphoto.co.uk replies: 19/01/2018
Thank you for your review. We appreciate all feedback as it allows us to find ways to constantly improve our service. We are very sorry that you experienced an issue with your item however we are pleased that this is now dealt with and that you are happy with your replacement. If you have any further questions then please get back in contact and a member of our team will be happy to help.

Date of publication
07/01/2018
Date of order
26/12/2017
07/01/2018
Magmod arrived fast and safe. Very pleased with it and considering more - probably the dome diffuser. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 19/01/2018
Thank you for your review, it is very much appreciated by our team because it allows us to find ways to improve our service constantly. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional assistance then please get in contact and a member of our team will be more than happy to assist you.

Date of publication
07/01/2018
Date of order
31/12/2017
07/01/2018
The best
5.00
Excellent

essentialphoto.co.uk replies: 19/01/2018
Thank you for your review. Feedback is very important to us because it allows us to find ways to constantly improve our service. we are glad that you enjoyed your experience shopping with us. If you have any additional questions then please get in touch and a member of our team will be more than happy to assist you.

Date of publication
07/01/2018
Date of order
31/12/2017
07/01/2018
Excellent stand. Just as good the the more expensive pro stands. Delivery was very quick.
5.00
Excellent

essentialphoto.co.uk replies: 09/01/2018
Thank you for your feedback, it is very important to us because it allows us to constantly improve our service, we are pleased that you are happy with our service and the product we supplied. we believe in a great customer service both before and after your purchase so if you have any further questions please contact us and a member of our team will be happy to help.

Date of publication
07/01/2018
Date of order
31/12/2017
07/01/2018
Absolutely perfect. I shopped around trying to find a ring light from a reputable place and this is the only one I could find. Very glad I did. I felt buying one from Amazon came with a certain amount of risk but Pixapro were perfect. Arrived quickly and the product itself is perfect. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 19/01/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the product we supplied and the service we provided. We believe in a great customer service both before and after your purchase so if you have any further questions then please get in contact and we will be happy to help

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

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