Reviews for essentialphoto.co.uk



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 446 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,777 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/07/2019
Date of order
15/07/2019
22/07/2019
Great service, fast delivery, good communication
5.00
Excellent

Date of publication
22/07/2019
Date of order
15/07/2019
22/07/2019
Transparent, easy to use Shop, lightning fast delivery to Germany. Good experience.
5.00
Excellent

Date of publication
21/07/2019
Date of order
13/07/2019
21/07/2019
Very very quick shipping, Thanks
5.00
Excellent

essentialphoto.co.uk replies: 22/07/2019
We are pleased to hear that you were happy with your overall shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
quick delivery, goods as expected.
5.00
Excellent

essentialphoto.co.uk replies: 22/07/2019
We are pleased to hear that you were happy with your overall shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
Good quality stock will shop again
5.00
Excellent

essentialphoto.co.uk replies: 22/07/2019
We are pleased to hear that you were happy with your overall shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/07/2019
Date of order
14/07/2019
21/07/2019
Good quality stock delivered on time and well packaged
4.67
Excellent

essentialphoto.co.uk replies: 22/07/2019
Thank you for your review, we are pleased to hear that you were happy with the goods and customer service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
18/07/2019
Date of order
10/07/2019
18/07/2019
Once again great service from Essential Photo. I paid a bit more for next day delivery as i needed the stand urgently. It was dispatched same day and had arrived by 10 am next day. Highly recommend. Thank you.
5.00
Excellent

essentialphoto.co.uk replies: 22/07/2019
We are pleased to hear that you were happy with your overall shopping experience with us and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
18/07/2019
Date of order
09/07/2019
18/07/2019
The focus rod doesn't feel super secure on my c-stand.
4.67
Excellent

essentialphoto.co.uk replies: 22/07/2019
Thank you for your review. If you would like us to look into this further for you please attached a photo to an email and one of our warehouse team will be more than happy to look into this for you in case of a fault. We hope this doesn't affect your shopping experience with us. If you have any questions please don't hesitate to get in contact with us.

Date of publication
18/07/2019
Date of order
10/07/2019
18/07/2019
Excellent products and service
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
17/07/2019
Date of order
07/07/2019
17/07/2019
really great setvice and super fast communications and also fast shipping
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
17/07/2019
Date of order
10/07/2019
17/07/2019
Excellent products delivered very quickly. Who can fault that
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
17/07/2019
Date of order
10/07/2019
17/07/2019
Great customer service fast shipping good discounts
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
16/07/2019
Date of order
08/07/2019
16/07/2019
Essential Photo continuously offers excellent consistency in quality of service and in the products they sell. I love my Pixa200 which was delivered fast, packed well and looks and works amazing
5.00
Excellent

essentialphoto.co.uk replies: 17/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
15/07/2019
Date of order
08/07/2019
15/07/2019
Quick service good discounts and amazing quality led lighting.
5.00
Excellent

essentialphoto.co.uk replies: 16/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
14/07/2019
Date of order
07/07/2019
14/07/2019
Works well..
5.00
Excellent

essentialphoto.co.uk replies: 16/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
12/07/2019
Date of order
05/07/2019
12/07/2019
Great service, quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 16/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/07/2019
Date of order
04/07/2019
11/07/2019
all good
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2019
Thank you for your review. We are pleased to hear that you were happy with the service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/07/2019
Date of order
04/07/2019
11/07/2019
all said above
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2019
Thank you for your review. We are pleased to hear that you were happy with the service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
11/07/2019
Date of order
04/07/2019
11/07/2019
Good service. Can't complain.
4.00
Good

essentialphoto.co.uk replies: 12/07/2019
Thank you for your review. We are pleased to hear that you were happy with the service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
fault less and extremely quick delivery cannot go wrong. Great customer service and fantastic practical products for use of my business
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
My go-to place for all things lighting.
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2019
We are very pleased to hear that you were happy with the overall service provided by us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
09/07/2019
Date of order
02/07/2019
09/07/2019
excellent and prompt service.
thank you
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
09/07/2019
Date of order
02/07/2019
09/07/2019
Fabulous prices fabulous products
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/07/2019
Date of order
30/06/2019
07/07/2019
Very helpful and reliable. Good quality, value for money products.
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
06/07/2019
Date of order
29/06/2019
06/07/2019
Excellent service from first query to delivery. Your star ratings page doesn’t work well with safari on iPhone though
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. I have passed your feedback regarding the star rating page on safari over to our web design team for them to look into further. If you have any questions please don't hesitate to contact us.

Date of publication
06/07/2019
Date of order
28/06/2019
06/07/2019
Very impressed with service and product
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
Ordering process was straightforward. Quality products arrived well within delivery promise.
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
05/07/2019
Date of order
27/06/2019
05/07/2019
Great gear great prices a lot cheaper than the High Street stores fantastic delivery time
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
04/07/2019
Date of order
27/06/2019
04/07/2019
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
04/07/2019
Date of order
19/06/2019
04/07/2019
Customer service was dreadful - and still haven’t got my money back from my refund.
2.00
Poor

essentialphoto.co.uk replies: 09/07/2019
Thank you for your feedback. We are very sorry that your experience with us was 100%. Please contact us regarding this and we can look into it further. Again please accept our apologies for this and we hope this doesn't affect your shopping experience with us in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
04/07/2019
Date of order
27/06/2019
04/07/2019
I knew the product was what I wanted and it was delivered the next day. Service is always excellent which makes the small(ish) usual premium over the Godox brand price totally worthwhile. The current price match makes it a "no brainer".
5.00
Excellent

essentialphoto.co.uk replies: 09/07/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
03/07/2019
Date of order
20/06/2019
03/07/2019
Excellent products at a very reasonable price. Very happy with the purchase. Will buy again.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
03/07/2019
Date of order
25/06/2019
03/07/2019
My Pixapro LED light is great, class leading. Essential Photo were very helpful and the delivery to Australia was very quick. This will not be the last time I buy from Essential Photo.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
03/07/2019
Date of order
25/06/2019
03/07/2019
Clear information by email and ready to collect in 2 days
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
02/07/2019
Date of order
25/06/2019
02/07/2019
First rate company
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
Item exactly as described.
5.00
Excellent

essentialphoto.co.uk replies: 02/07/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/07/2019
Date of order
21/06/2019
01/07/2019
As always, fantastic service, fast delivery, great customer service.
5.00
Excellent

essentialphoto.co.uk replies: 02/07/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/06/2019
Date of order
23/06/2019
30/06/2019
Excellent
A bientôt pour une prochaine commande.
5.00
Excellent

essentialphoto.co.uk replies: 02/07/2019
Thank you for your review, we are pleased to hear that you will be returning for future purchases. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/06/2019
Date of order
23/06/2019
30/06/2019
Always fantastic service. I buy all my studio equipment from essential photo and have never been disappointed with quality or service. Highly recommend
5.00
Excellent

essentialphoto.co.uk replies: 02/07/2019
We are pleased to hear this. Thank you for your review and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/06/2019
Date of order
23/06/2019
30/06/2019
Customer service N.A. as none problem met with the order and/or the delivery.
One of the packing was lightlty damage on the edge, but with no impact on the material content.
5.00
Excellent

essentialphoto.co.uk replies: 02/07/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. In regards to the lightly damaged packaging, I will pass your feedback over to our warehouse department to ensure that all items dispatched are fully secure in case of damage whilst in transit.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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