Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 690 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,330 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/07/2018
Date of order
09/07/2018
20/07/2018
Essential Photo were extremely flexible in assembling a customised package and their chat service staff are helpful in answering a myriad of questions.
5.00
Excellent

Date of publication
19/07/2018
Date of order
12/07/2018
19/07/2018
I had a problem with part of my order and they sent out a replacement part straight away. Very good service.
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your review. We very much appreciate all feedback as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We always aim to provide an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
19/07/2018
Date of order
11/07/2018
19/07/2018
Good product, does the job, quick dispatch and delivery.
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your feedback. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. If you have any further questions then please do not hesitate to get in touch with a member of our team who will be happy to help.

Date of publication
18/07/2018
Date of order
09/07/2018
18/07/2018
Prompt customer service, polite and competent people in chat/on phone, quick delivery.
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your feedback. Our team very much appreciates all feedback as it is key to letting us know how we are doing. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Excellent
4.67
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
18/07/2018
Date of order
11/07/2018
18/07/2018
Delivered my items super quick, and now I have tested the units, they are brilliant, and a very good price. As I am setting up a new Studio I need to be careful where I spend my money, and with good quality items such as these.
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
17/07/2018
Date of order
08/07/2018
17/07/2018
Ordered some lighting equipment on behalf of my camera a club. It arrived exactly when specified and seems to be well packaged. We've not had the chance to actually examine the goods yet or try them out but will be doing so next Monday. We've ordered this brand before and found the quality o be really good so don't see how there should be a difference this time. Ive not had cause to contact Essenc
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you have any further questions then please do not hesitate to get in touch with a member of our team who will be more than happy to assist you.

Date of publication
17/07/2018
Date of order
09/07/2018
17/07/2018
Fast delivery, product was exactly as described.
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your feedback all feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied. We strive to provide an excellent customer service both before and after your purchase so if you have any further questions then please do not hesitate to get in touch with a member of our team.

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
This is excellent The Pixapro lamp arrived very quickly after ordering it. It was well packaged, and I was given a reliable delivery slot, so I didn’t have to wait around and was able to get on with some other things. I would certainly recommend Essential Photo. They’re on the ball
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are very glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please do not hesitate to get in touch with us.

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Great site , very good service
5.00
Excellent

essentialphoto.co.uk replies: 20/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please do not hesitate to get in touch with a member of our team

Date of publication
16/07/2018
Date of order
06/07/2018
16/07/2018
EXCELLENT
5.00
Excellent

essentialphoto.co.uk replies: 19/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
God service turned up when expected and was able to alter delivery to suit me through DPD
5.00
Excellent

essentialphoto.co.uk replies: 19/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
15/07/2018
Date of order
08/07/2018
15/07/2018
Items arrived very quickly , easy to deal with and will be ordering again very soon
Would highly recommend
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
15/07/2018
Date of order
08/07/2018
15/07/2018
It all arrived on the designated day at the expected time. The bos was complete and I'm looking forward to using all the contents
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2018
Thank you for your review. All feedback is greatly appreciated by our team because it is key to letting us know what we do well and how we can improve. We are glad that you are happy with your experience shopping with us. If you have any additional questions then please do not hesitate to get in touch with a member of our team who will be happy to assist you.

Date of publication
15/07/2018
Date of order
08/07/2018
15/07/2018
Quality equipment at a competitive price.
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with the products we supply. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
13/07/2018
Date of order
06/07/2018
13/07/2018
Flash was delivered next day and perfumed exactly as expected on yesterdays shoot.
4.33
Good

essentialphoto.co.uk replies: 18/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
12/07/2018
Date of order
01/07/2018
12/07/2018
These days, Essential photo is always the first place I look when I'm after new equipment. They have a really good range of stuff, usually competitively priced, and the after-sales service is far better than certain other suppliers I could mention. Definitely recommend them.
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are very glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a team member.

Date of publication
12/07/2018
Date of order
04/07/2018
12/07/2018
Yet again a good quality product with excellent speedy service
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2018
Thank you for your feedback. We appreciate all feedback as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team who will be happy to help.

Date of publication
11/07/2018
Date of order
04/07/2018
11/07/2018
Good efficient service with great quality goods
5.00
Excellent

essentialphoto.co.uk replies: 18/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
11/07/2018
Date of order
02/07/2018
11/07/2018
You helped me so much in my order and guided me throughout the whole process. You also followed up the order, when there was a problem with the delivery company (really minor minor one) and showed real concern about it. That was really nice to see. You will definitely be getting more business from me. Thanks for all your help. Good arrived all safe and secure.
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your review. All feedback is very much appreciated as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
11/07/2018
Date of order
04/07/2018
11/07/2018
First class products & service
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied.We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
10/07/2018
Date of order
03/07/2018
10/07/2018
super fast service
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
10/07/2018
Date of order
03/07/2018
10/07/2018
great service and speedy delivery...just what we needed when we ordered our items..thankyou.
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
If I could give a Zero I would have.

Poor customer service, wrong item delivered but told it is right just different batch, despite being a different size completely. Lied to by staff. Was told I would have to return at my cost and wait a week or more while they processed it through 2 department before refund. Will never use again and can not recommend to anyone. Avoid this company at all costs
1.00
Very Poor

essentialphoto.co.uk replies: 12/07/2018
Thank you for your feedback. We are very sorry that you experienced an issue. Looking into this case I can see that a label was offered to return the item back, or a replacement can be sent out when we received new stock. As this was required urgently, a return label was provided & has now been received back into our warehouse with your refund issued. We apologise for any inconvenience caused.

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
everything turned up really quick and all the products work as expected
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
EXCELLENT CUSTOMER AND PRODUCTS
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your feedback. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
08/07/2018
Date of order
01/07/2018
08/07/2018
great service.
5.00
Excellent

essentialphoto.co.uk replies: 12/07/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please don't hesitate to get in touch with a member of our team.

Date of publication
06/07/2018
Date of order
25/06/2018
06/07/2018
Greta company value for money but great kit
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
06/07/2018
Date of order
29/06/2018
06/07/2018
Very good service all round very happy with the lighting supplied
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
06/07/2018
Date of order
29/06/2018
06/07/2018
Item arrived on time and in excellent condition.
Will certainly use them again.
5.00
Excellent

essentialphoto.co.uk replies: 11/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
05/07/2018
Date of order
27/06/2018
05/07/2018
Great customer service. Easy to contact via chat service. One day delivery. 2 years UK warranty.
5.00
Excellent

essentialphoto.co.uk replies: 06/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
04/07/2018
Date of order
27/06/2018
04/07/2018
All worked well and probably going to order another one.
5.00
Excellent

essentialphoto.co.uk replies: 06/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
04/07/2018
Date of order
27/06/2018
04/07/2018
Products were great and next day delivery
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
03/07/2018
Date of order
26/06/2018
03/07/2018
Great product. Fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2018
Thank you for your review. We appreciate all feedback as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
03/07/2018
Date of order
26/06/2018
03/07/2018
I have used this company many times and they always deliver a fantastic service. This is my go-to store for most of my photography needs.
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2018
Thank you for your feedback. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are always happy with your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
03/07/2018
Date of order
25/06/2018
03/07/2018
Excellent service
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
03/07/2018
Date of order
26/06/2018
03/07/2018
Very responsive and helpful company. They have good stock, prices and the warranties are solid (had a repair done promptly with no problems).
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2018
Thank you for your review. all feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
03/07/2018
Date of order
25/06/2018
03/07/2018
This is my favourite place to shop for my camera lighting needs. Excellent customer service, no issues with deliveries and ultra competitive pricing. Keep up the good work
5.00
Excellent

essentialphoto.co.uk replies: 05/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
02/07/2018
Date of order
25/06/2018
02/07/2018
Fantastic as always, many thanks
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
02/07/2018
Date of order
25/06/2018
02/07/2018
Excellent goods quality and fast delivery service.
5.00
Excellent

essentialphoto.co.uk replies: 04/07/2018
Thank you for your review. All feedback is greatly appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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