Reviews for essentialphoto.co.uk



Excellent

4.90/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 725 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,441 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
Excellent service, great communication and delivered promtly.
5.00
Excellent

Date of publication
20/09/2018
Date of order
13/09/2018
20/09/2018
Good service and products, thanks for the assist.
5.00
Excellent

Date of publication
19/09/2018
Date of order
08/09/2018
19/09/2018
Easy to order. Arrived in time. Well wrapped. Good quality product that I need.
5.00
Excellent

essentialphoto.co.uk replies: 20/09/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with the products we have supplied. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
Fantastic company on every level.
5.00
Excellent

essentialphoto.co.uk replies: 20/09/2018
We are glad to hear that you are happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. We hope you will be shopping with us again in the future. If you have any questions, please do not hesitate to get in contact with us.

Date of publication
19/09/2018
Date of order
12/09/2018
19/09/2018
ALL GOOD
5.00
Excellent

essentialphoto.co.uk replies: 20/09/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
Excellent product, price and very fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2018
Thank you for your feedback, we are pleased that you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service, constantly helping us to provide a better shopping experience for our customers. If you have any questions, please contact our team.

Date of publication
18/09/2018
Date of order
10/09/2018
18/09/2018
Fantastic, as usual. Thanks guys.
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
18/09/2018
Date of order
11/09/2018
18/09/2018
They had everything I wanted at a reasonable price. And it was delivered promptly. Couldn't have asked for a better job.
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2018
We are glad that you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will always be happy to help.

Date of publication
18/09/2018
Date of order
10/09/2018
18/09/2018
Excellent quality item and half the cost of the Elinchrom brand. The reflector is sturdy and the grids well made. Very quick delivery time. I would have given 5/5 but I think the delivery charges are a bit steep.
Essentialphoto will definitely be my go-to supplier for photographic things in the future.
4.67
Excellent

essentialphoto.co.uk replies: 19/09/2018
Thank you for your feedback, we are pleased that you are happy with our service and the products we have supplied. We will take into consideration about the shipping costs as we try to make them as compatible as we can and will take this on board for the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Good all round, including helpful phone query.
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2018
Thank you for your review. We aim to provide the best customer service both over the phone and on Live Chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Very fast excellent service
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Great. Superfast. Excellent Qualtiy
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2018
Thank you for your feedback, we are pleased that you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Date of publication
16/09/2018
Date of order
09/09/2018
16/09/2018
Very good quality. Worth the money.
5.00
Excellent

essentialphoto.co.uk replies: 17/09/2018
We are glad that you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
16/09/2018
Date of order
09/09/2018
16/09/2018
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 17/09/2018
We aim to ensure that all of our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback, it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Date of publication
16/09/2018
Date of order
09/09/2018
16/09/2018
A great range of products at really good prices, delivered when they said they would be delivered. What more would you want
5.00
Excellent

essentialphoto.co.uk replies: 17/09/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
15/09/2018
Date of order
08/09/2018
15/09/2018
Fast delivery good quality products used them twice now and will use them in the futurer
4.67
Excellent

essentialphoto.co.uk replies: 17/09/2018
We are glad to hear that you are always happy with our service and we are thankful for your review as we aim to provide the best shopping experience possible. If you have any questions, please do not hesitate to get in contact with us.

Date of publication
15/09/2018
Date of order
07/09/2018
15/09/2018
speedy delivery
5.00
Excellent

essentialphoto.co.uk replies: 17/09/2018
Thank you for your feedback, we are pleased that you are happy with our service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions, please contact our team.

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
Apart from enclosing the wrong manual, which was resolved immediately, everything was a pleasure. Will be using them again.
5.00
Excellent

essentialphoto.co.uk replies: 17/09/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
14/09/2018
Date of order
06/09/2018
14/09/2018
Looks good - got to try yet
5.00
Excellent

essentialphoto.co.uk replies: 14/09/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact with us.

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
Incredible service. Fast, efficient - am so happy with the product. THANK YOU
5.00
Excellent

essentialphoto.co.uk replies: 14/09/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase.Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
13/09/2018
Date of order
06/09/2018
13/09/2018
good stuff
5.00
Excellent

essentialphoto.co.uk replies: 14/09/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of our team will always be happy to help.

Date of publication
13/09/2018
Date of order
03/09/2018
13/09/2018
Prompt delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/09/2018
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please don not hesitate to get in contact with us.

Date of publication
13/09/2018
Date of order
05/09/2018
13/09/2018
Great quality and fast delivery as always.
5.00
Excellent

essentialphoto.co.uk replies: 13/09/2018
We are glad you are happy with your experience shopping at PixaPro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will always be happy to help.

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
Really good on-line support from Essential Photo. Only missing 5 stars as they didn't point out that I didn't need to buy a remote for the kit as one was already included.
4.33
Good

essentialphoto.co.uk replies: 13/09/2018
Thank you for your feedback, we are pleased you are happy with our service and the products we have supplied - we appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please contact our team.

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
I placed several orders with Essentialphoto and I am very satisfied with their customer service, their online support is great, they are trying to resolve any problem quickly. The products they are selling are also good and solid. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 13/09/2018
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and you are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance, please do not hesitate to get in contact with a member of our team.

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
Excellent service
5.00
Excellent

essentialphoto.co.uk replies: 13/09/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
Impressed.
5.00
Excellent

essentialphoto.co.uk replies: 13/09/2018
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
very good services thanks
5.00
Excellent

essentialphoto.co.uk replies: 13/09/2018
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback, it is very much appreciated from our team. If you have any additional questions please do not hesitate to contact us.

Date of publication
11/09/2018
Date of order
03/09/2018
11/09/2018
Great service, great prodcuts
5.00
Excellent

essentialphoto.co.uk replies: 13/09/2018
We are glad you are happy with your experience shopping at PixaPro. We very much appreciate your review, as feedback is extremely important to us so that we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we are always happy to help.

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
I have found my first experience with essentialphoto.co.uk to be very promising so far. Communications are excellent, often answering my night-time questions first thing in the morning. Placed an order one minute before the cut-off time for next-day delivery. The order was acknowledged within minutes confirming delivery the following day. Everything comes very well boxed.
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2018
Thank you for your review. We aim to provide the best customer service and the products we have supplied. We appreciate your review as this allows us to improve our service constantly helping us to provide a better shopping experience for our customers. If you have any questions please do not hesitate to contact us.

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
Excellent service. Speed of delivery and quality of products is outstanding
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2018
We are glad you are happy with your experience shopping at PixaPro, we very much appreciate your review, as feedback is extremely important to us so that we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
The customer service offered by EssentialPhoto is second to none.
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2018
Thank you for your review. We aim to provide the best customer service both over the phone and on Live Chat. We are glad you are happy with our service and are thankful for your feedback. If you have any questions or require additional assistance, please contact and we will be happy to help.

Date of publication
09/09/2018
Date of order
31/08/2018
09/09/2018
Excellent prices and delivery service
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2018
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will always be happy to help.

Date of publication
06/09/2018
Date of order
29/08/2018
06/09/2018
Great service fast dispatch and quick delivery products are excellent very pleased with my recent purchases
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2018
Thank you for your review, feedback is very important to us to improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Date of publication
05/09/2018
Date of order
29/08/2018
05/09/2018
Great service and prompt delivery
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2018
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase, so if you have any questions, please feel free to contact us.

Date of publication
04/09/2018
Date of order
28/08/2018
04/09/2018
So far so good
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
04/09/2018
Date of order
28/08/2018
04/09/2018
Good products & service
4.67
Excellent

essentialphoto.co.uk replies: 05/09/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

Date of publication
04/09/2018
Date of order
27/08/2018
04/09/2018
Everything was perfect.
4.67
Excellent

essentialphoto.co.uk replies: 05/09/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
First class
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2018
Thank you for your review. All feedback is very much appreciated y our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. If you are in need of any additional assistance then please do not hesitate to get in touch with a member of our team who will be more than happy to assist you.

Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
Product arrived next day in perfect condition - excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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