Reviews for essentialphoto.co.uk



Excellent

4.91/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 662 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,677 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
One of the best online photography shops online
Can’t fault anything
and I usually do
5.00
Excellent

Date of publication
20/02/2019
Date of order
13/02/2019
20/02/2019
Fast delivery,quality products and good customer service.
5.00
Excellent

Date of publication
20/02/2019
Date of order
11/02/2019
20/02/2019
Super fast shipment, little gift in the package...
5.00
Excellent

Date of publication
20/02/2019
Date of order
12/02/2019
20/02/2019
Excellent service and superb products
5.00
Excellent

Date of publication
19/02/2019
Date of order
28/01/2019
19/02/2019
Great place to shop
5.00
Excellent

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
I hope it will be still possible and advantageous to equip myself with essentialphoto dispite brexit ...
5.00
Excellent

essentialphoto.co.uk replies: 18/02/2019
Thank you for the feedback, please rest assure we will keep our customers updated. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
Very responsive and friendly. Dispatched exactly when they said they would. Shipped via DPD, who gave me a 1hr delivery window on a Saturday. Couldn't have been smoother. Will definitely shop with essentialphoto.co.uk again.
4.67
Excellent

essentialphoto.co.uk replies: 18/02/2019
Thank you for your review, we are pleased to hear this. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
great service and very quick delivery
5.00
Excellent

essentialphoto.co.uk replies: 14/02/2019
Thank you for your review. We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
Sent my studio light for repair, they kept me updated throughout and had it back within 10 days.
Excellent.
5.00
Excellent

essentialphoto.co.uk replies: 11/02/2019
Thank you for your review! We are pleased to hear this and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to get in contact with us and a member of the team will be more than happy to help.

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
Great advice and quality you know you can trust. As a professional I know I can trust essential photo to give me the right advice and great quality products.
5.00
Excellent

essentialphoto.co.uk replies: 11/02/2019
We are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and member of the team will be more than happy to help.

Date of publication
04/02/2019
Date of order
28/01/2019
04/02/2019
Excellent service et excellents produit, je recommande

Malika
5.00
Excellent

essentialphoto.co.uk replies: 05/02/2019
Thank you for your review, we are pleased to hear this. If you have any questions please don't hesitate to contact us and member of the team will be more than happy to help.

Date of publication
02/02/2019
Date of order
25/01/2019
02/02/2019
exellent service, fast delivery etc.
5.00
Excellent

essentialphoto.co.uk replies: 04/02/2019
We are pleased to hear this! Thank you for your review and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
01/02/2019
Date of order
25/01/2019
01/02/2019
As good as it has always been.
5.00
Excellent

essentialphoto.co.uk replies: 04/02/2019
We are pleased to hear that you were happy the overall experience you received from us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/01/2019
Date of order
23/01/2019
30/01/2019
Excellent products. Super fast delivery. Love this place
5.00
Excellent

essentialphoto.co.uk replies: 31/01/2019
Thank you for your review. We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
27/01/2019
Date of order
20/01/2019
27/01/2019
Good customer service. Delivery on time. A well-packaged parcel. Good quality of the goods.
5.00
Excellent

essentialphoto.co.uk replies: 29/01/2019
We are pleased to hear this and hope to see you shopping with us again soon! If you have any questions please don't hesitate to contact us and a member of the team will always be more than happy to help.

Date of publication
25/01/2019
Date of order
30/11/2018
25/01/2019
Excellent thankyou
5.00
Excellent

essentialphoto.co.uk replies: 29/01/2019
Thank you for your positive review! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
25/01/2019
Date of order
18/01/2019
25/01/2019
Well done Essentialphoto - a most impressive organisation.
5.00
Excellent

essentialphoto.co.uk replies: 29/01/2019
Thank you for your review! We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
24/01/2019
Date of order
17/01/2019
24/01/2019
I have used PixaPro many times, the service and quality have always been 1st class.
5.00
Excellent

essentialphoto.co.uk replies: 25/01/2019
Thank you for your review, we are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
23/01/2019
Date of order
16/01/2019
23/01/2019
Wouldn’t use anyone else, their service is first class, all there products that I’ve pushed are high quality & can’t fault there customer service.
5.00
Excellent

essentialphoto.co.uk replies: 24/01/2019
Thank you for your review, we are pleased to hear this. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
23/01/2019
Date of order
15/01/2019
23/01/2019
Great service..
5.00
Excellent

essentialphoto.co.uk replies: 24/01/2019
We are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
22/01/2019
Date of order
15/01/2019
22/01/2019
Excellent company to deal with. None better that I know of.
5.00
Excellent

essentialphoto.co.uk replies: 23/01/2019
Thank you for your review! We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
21/01/2019
Date of order
14/01/2019
21/01/2019
Great service/ product & price
4.00
Good

essentialphoto.co.uk replies: 22/01/2019
Thank you for your review, we are pleased to hear that you were happy with the service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
20/01/2019
Date of order
08/01/2019
20/01/2019
Efficient and fast as usual.
5.00
Excellent

essentialphoto.co.uk replies: 21/01/2019
Thank you for your review! We are pleased to hear that you enjoyed your overall experience with us. We look forward to seeing you shop with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
20/01/2019
Date of order
13/01/2019
20/01/2019
the only issue I had was that I left a message for the parcel to be left and this wasn't passed on to the driver, other than that the service was faultless and the goods were the usual quality items, very pleased with them.
4.67
Excellent

essentialphoto.co.uk replies: 21/01/2019
Thank you for your review! We are pleased to hear that you were happy with the products you received. In regards to the delivery request, I will certainly pass this on. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
15/01/2019
Date of order
07/01/2019
15/01/2019
Always consistent reliable customer service
5.00
Excellent

essentialphoto.co.uk replies: 16/01/2019
We are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/01/2019
Date of order
30/11/2018
10/01/2019
Items were as ordered and delivered in good time.

I was recommended to buy the award winning flash from you by a friend.
5.00
Excellent

essentialphoto.co.uk replies: 11/01/2019
We are pleased to hear that you were happy with the overall service you received! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
09/01/2019
Date of order
30/12/2018
09/01/2019
Great service & great bit of kit
4.67
Excellent

essentialphoto.co.uk replies: 10/01/2019
Thank you for your review. We are pleased to hear that you were happy with the service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/01/2019
Date of order
31/12/2018
07/01/2019
Excellent customer service, and really good value for money
5.00
Excellent

essentialphoto.co.uk replies: 09/01/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
05/01/2019
Date of order
29/12/2018
05/01/2019
Excellent swift service as always.
5.00
Excellent

essentialphoto.co.uk replies: 07/01/2019
We are glad to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
03/01/2019
Date of order
12/12/2018
03/01/2019
Great products at a reasonable price. Quick delivery and great customer service; got back immediately to my request.
5.00
Excellent

essentialphoto.co.uk replies: 04/01/2019
Thank you for your review, we are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
02/01/2019
Date of order
27/11/2018
02/01/2019
The support service was excellent & really quick with answers. Delivery was fast and everything was great. Gonna order from them in the future again
5.00
Excellent

essentialphoto.co.uk replies: 03/01/2019
Thank you for your positive review! We are pleased to hear that you were happy with the overall service you received. We look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
01/01/2019
Date of order
24/12/2018
01/01/2019
Great range. Fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 02/01/2019
Thank you for your review, we are pleased to hear that you enjoyed your experience with us and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
01/01/2019
Date of order
24/12/2018
01/01/2019
Ordered my items Monday Christmas Eve and even though delivery’s were hectic over Christmas my parcels were dispatched Boxing Day and Delivered by Friday All in one week and it being Christmas on top. I couldn’t of asked for better service I emailed about my order fudging Christmas and even though offices were closed I had responses within 10 minutes. I will use Essentialphoto for all my needs
5.00
Excellent

essentialphoto.co.uk replies: 02/01/2019
Thank you for your positive review, we are pleased to hear that you were happy with the overall shopping experience you received and hope to see you shopping with us again soon. We aim to provide great customer service before and after your purchase so if you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
28/12/2018
Date of order
20/12/2018
28/12/2018
good product arrived on time just before Christmas, excellent service
5.00
Excellent

essentialphoto.co.uk replies: 02/01/2019
Thank you for your positive review, we are pleased to hear that you were happy with the overall experience you received from us. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
23/12/2018
Date of order
16/12/2018
23/12/2018
Great service advice & deliver. Would recommend them & will be using them again.
4.67
Excellent

essentialphoto.co.uk replies: 02/01/2019
We are pleased to hear this and look forward to seeing you shop with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
21/12/2018
Date of order
14/12/2018
21/12/2018
Usual fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 02/01/2019
We are pleased to hear that you were happy with the overall shopping experience you received from us. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
21/12/2018
Date of order
14/12/2018
21/12/2018
Needed some info prior to ordering & they were quick & accurate with what I needed to know - excellent as usual.
5.00
Excellent

essentialphoto.co.uk replies: 02/01/2019
We are pleased to hear this! We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
Excellent service as always
5.00
Excellent

essentialphoto.co.uk replies: 21/12/2018
Thank you for your review, we are pleased to hear that you were happy with the service you received. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
Great products with great prices and really good customer service. Throughout the purchase, I've been updated about my delivery which was very fast, the day after to be specific. I purchased a lighting kit and I'm over the moon with it, the lights are solid (CITI600), very good build quality, I've only used them few times but they present themselves to be durable, which is a good sign
5.00
Excellent

essentialphoto.co.uk replies: 21/12/2018
We are pleased to hear that you were happy with the service and products you received. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
20/12/2018
Date of order
13/12/2018
20/12/2018
Great product and good service, but not the first time they have sent me the wrong goods first time round
4.67
Excellent

essentialphoto.co.uk replies: 21/12/2018
Thank you for your positive review, we are pleased to hear that you enjoyed the products and service we provided. I will definitely pass on your feedback, if you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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