bikester.co.ukReviews

: 1,638Excellent

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

601 reviews in the last 12 months

80 %
10 %
2 %
2 %
6 %
1,638 total reviews

the most relevant positive review


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the most relevant critical review


5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
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Read moreShow all positive reviews
5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with bikester.co.uk

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(480)
21 days ago
Item as described and delivered in a reasonable time, no issues.
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17 days ago
Great service from point of order through to delivery
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1 month ago
Great service and full communication throughout.
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1 month ago
Super service
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13 days ago
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1 month ago
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2 months ago
First-time purchase. Kept in the loop regarding delivery dates and times. Impressed enough that I purchased another item and I see no reason why I wouldn't continue to do so. Good choice of brands to choose from
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2 months ago
Brilliant company to deal with, they refunded £5 (new customer discount) quickly when I informed them that it had not been deducted when I paid and the item was a very competitive price.
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2 months ago
Bikester delivered the bike efficiently and although the frame was too large they organised the collection of the bike without any drama or fuss.
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2 months ago
Easy to use website, when I had a query there was a prompt reply, with all the information I needed, also had a quick delivery time.
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1 month ago
Brilliant! Quality product at a good price and delivered from Germany in 4 days. Will shop with Bikester again. Well done!
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2 months ago
In theses horrible times you replaced my stolen bike with a fantastic replacement. Perfect product and service . Thank you.
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2 months ago
Great range, prices and customer service. Delivery isn't quick but as long as you accept that it's all good.
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2 months ago
Easy to use out website and took 5 working days for large tracked order to arrive from Germany .
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1 month ago
Excellent service quick delivery and great products at a great price would highly recommend.
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2 months ago
Easy to navigate website. Great bikes at competitive prices. Well packaged. Fast delivery.
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1 month ago
Good quality of products at a good price. Shipping with dpd so makes tracking easy.
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2 months ago
Brilliant bike, great speedy service at an excellent price. Delighted.
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1 month ago
I liked the varied choice, price and functionality of the products
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2 months ago
Great service. Swift and punctual delivery. Good communication
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