Reviews for bikester.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 468 Trusted Shops reviews collected in the last 12 months.
In total, bikester.co.uk has already collected 847 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/07/2019
Date of order
10/07/2019
18/07/2019
It took about a week to arrive, The Item was in top condition.
5.00
Excellent

Date of publication
17/07/2019
Date of order
25/06/2019
17/07/2019
They seem to have attractive platform, products and deals, but from now on it would be difficult to trust that whatever product would be delievered on time or at all. Their chosen partners for delivery are unproffessional and completely unreliable to say the least. Customer Service team rathered issuing a refund than sorting out the delivery. I gave up and bought my ebike from a local seller.
1.00
Very Poor

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
Superb company with great prices and all the top brands. Highly recommended.
5.00
Excellent

Date of publication
17/07/2019
Date of order
30/06/2019
17/07/2019
Great service and value
5.00
Excellent

Date of publication
16/07/2019
Date of order
16/07/2019
16/07/2019
Excellent bag. Not waterproof (not advertised as waterproof) but very nearly so. Does not move around even on rough, steep descents at speed.
5.00
Excellent

Date of publication
16/07/2019
Date of order
16/07/2019
16/07/2019
Everything was fine with the service and I was delighted with the grips.
The only complaint, was that they took a while to be delivered.
4.67
Excellent

Date of publication
11/07/2019
Date of order
04/07/2019
11/07/2019
Guess who's back. Its me. Everything excellent once again.
5.00
Excellent

Date of publication
10/07/2019
Date of order
03/07/2019
10/07/2019
Product and delivery was good but was over sold on the promotion
4.33
Good

Date of publication
10/07/2019
Date of order
10/07/2019
10/07/2019
Excellent service. They had what I wanted and it was delivered quickly.
5.00
Excellent

Date of publication
08/07/2019
Date of order
01/07/2019
08/07/2019
Goods arrived quickly once they were sent out but it did take a couple of days for them to dispatch. In fairness they did warn of the potential delay due to a promotion on the confirmation email so I wouldn't have a problem using them again.
4.67
Excellent

Date of publication
08/07/2019
Date of order
01/07/2019
08/07/2019
Great service, would wholly recommend.
5.00
Excellent

Date of publication
07/07/2019
Date of order
29/06/2019
07/07/2019
Pedals and water bladder arrived quickly. Very pleased.
5.00
Excellent

Date of publication
05/07/2019
Date of order
28/06/2019
05/07/2019
Good value, arrived on time.
5.00
Excellent

Date of publication
01/07/2019
Date of order
20/06/2019
01/07/2019
efficent
5.00
Excellent

Date of publication
25/06/2019
Date of order
04/06/2019
25/06/2019
So good I came back
5.00
Excellent

Date of publication
25/06/2019
Date of order
25/06/2019
25/06/2019
Goods arrived on time and in good order. Quality products; Kryptonite & Abus bike locks - work perfectly. Very pleased with the service and will use again.
5.00
Excellent

Date of publication
25/06/2019
Date of order
17/06/2019
25/06/2019
Took five days to ship the order, this was blamed on a promotion being in place. But despite tell me that my order would be shipped on the 4th day it wasn't. Turns out the items are not shipped from the UK, and the DHL tracking says that the parcel still hasn't left Germany. I'll stick to Tredz or Wiggle next time.
1.50
Poor

bikester.co.uk replies: 12/07/2019
We are sorry that the orders are currently delayed during this sales period. I can see your order was shipped 4 days after it was placed and we will of course refund you entirely if these items arrive too late for their intended use. All our items are shipped from Germany.

Date of publication
24/06/2019
Date of order
17/06/2019
24/06/2019
Product as expected,decent price - not tried it out yet though - adequate assembly instructions, poor delivery communication as DHL tracking did not update.
3.67
Good

Date of publication
23/06/2019
Date of order
16/06/2019
23/06/2019
excellent
5.00
Excellent

Date of publication
23/06/2019
Date of order
07/06/2019
23/06/2019
I had my first ride this weekend on my new Ortler Bozen Performance E-Trekking bike. It was a joy and easy to ride in all modes. The bike was a present for my 75th Birthday and I can happily recommend it to other ageing cyclists. I can now cycle with all the grandchildren. At one point the chain dropped off the big cog on a steep hill but was simply rectified. Thank you Bikester.
4.00
Good

Date of publication
19/06/2019
Date of order
11/06/2019
19/06/2019
Delivery held up by DHL stating item damaged. Bikester customer service replied to my query very quickly and apologized. Overall I am happy and will shop with Bikester again.
4.00
Good

Date of publication
19/06/2019
Date of order
18/06/2019
19/06/2019
Best price and quick delivery
5.00
Excellent

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
They never delivered so I had to collect it from the depot. What I collected was what I ordered.
3.33
Fair

Date of publication
18/06/2019
Date of order
18/06/2019
18/06/2019
Excellent service with delivery of tyres arriving on the day quoted.
Would have no hesitation in using Bikester in the future.
5.00
Excellent

Date of publication
17/06/2019
Date of order
08/06/2019
17/06/2019
The only dealer to offer a Blackburn brake/gear lever mirror Everywhere else it's, "No demand" Or in reality, "Sod off & stop bothering me, I've a shop to run (An empty shop).
4.00
Good

Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
Aaa1
5.00
Excellent

Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
Not yet received item :(. DPD sent me a message saying the recipient has delayed delivery? Which is absolutely not correct. I am waiting urgently for the item. Now I do not know what is happening
1.00
Very Poor

bikester.co.uk replies: 12/07/2019
We apologise for this delay, we can see this delivery took six days to reach you. DHL could not find your address on the first attempt but delivered it the next day.

Date of publication
12/06/2019
Date of order
12/06/2019
12/06/2019
no problem
5.00
Excellent

Date of publication
12/06/2019
Date of order
12/06/2019
12/06/2019
great service and quick delivery
5.00
Excellent

Date of publication
12/06/2019
Date of order
12/06/2019
12/06/2019
Always a good service with bikester and always seems to be cheaper than everyone else
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Very happy with my purchase. No problems good customer service
5.00
Excellent

Date of publication
11/06/2019
Date of order
26/05/2019
11/06/2019
Good contact throughout the delivery process from placing the order to receiving the goods. The goods are absolutely beautiful. I am delighted with the item.
5.00
Excellent

Date of publication
10/06/2019
Date of order
03/06/2019
10/06/2019
Lots of choice thank you
5.00
Excellent

Date of publication
06/06/2019
Date of order
30/05/2019
06/06/2019
Spot - on
5.00
Excellent

Date of publication
05/06/2019
Date of order
29/05/2019
05/06/2019
Very good service,quick shipping, excellent quality
5.00
Excellent

Date of publication
05/06/2019
Date of order
05/06/2019
05/06/2019
Germany to UK IN 3days, outstanding service
5.00
Excellent

Date of publication
04/06/2019
Date of order
16/05/2019
04/06/2019
A1 thank you.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
Great item, fast delivery, would recommend
5.00
Excellent

Date of publication
03/06/2019
Date of order
27/05/2019
03/06/2019
Excellent and courteous delivery.
Quality goods at a superb price.
Customer Service was expedient and expeditious.
Many thanks.
5.00
Excellent

Date of publication
03/06/2019
Date of order
02/06/2019
03/06/2019
Excellent I was particularly impressed with the packaging. Just shredded paper. No need for any plastic bubble wrap
5.00
Excellent

bikester.co.uk customer reviews

bikester.co.uk

Contact
Friedrichstrasse 6
70174 Stuttgart
Germany
trustedshops@bikester.co.uk
bikester.co.uk
Owner
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorized representative
Rene Marius Köhler
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with bikester.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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