bikester.co.ukReviews

: 1,285Good

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.49/5.00
Good
How is the rating calculated?

444 reviews in the last 12 months

75 %
14 %
2 %
2 %
6 %
1,285 total reviews

the most positive review


16 days ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
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the most critical review


2 months ago
I hate to do this but they sent me someone elses order, complete with a delivery note with their full details (GDPR/PII issue) and presumably sent my order and details to this person. They have only reponded to my queries on this matter with an email saying they are busy because of Covid-19. if they had sent this request for feedback in a few days it is possible they would have resolved it by then
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
 Answer by bikester.co.uk
1 month ago
We apologise for the wrong order being sent. Due to the large number of orders we get in the warehouse unfortunately mistakes happen. Due to COVID-19 we did our best to deal with the increased number of emails we received but it does take time as there were issues with a large number of deliveries.
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Read the most positive or most critical review

Positive
Critical
16 days ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
Read more
2 months ago
I hate to do this but they sent me someone elses order, complete with a delivery note with their full details (GDPR/PII issue) and presumably sent my order and details to this person. They have only reponded to my queries on this matter with an email saying they are busy because of Covid-19. if they had sent this request for feedback in a few days it is possible they would have resolved it by then
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
 Answer by bikester.co.uk
1 month ago
We apologise for the wrong order being sent. Due to the large number of orders we get in the warehouse unfortunately mistakes happen. Due to COVID-19 we did our best to deal with the increased number of emails we received but it does take time as there were issues with a large number of deliveries.
Read more

What other customers say about their experience with bikester.co.uk

 Sort order relevance 
1 month ago
1.) "I DON'T BELIEVE IN THAT PHONY HERO STUFF." 2.) "I WOULD RATHER WAKE UP IN THE MIDDLE OF NOWHERE THAN IN ANY CITY ON EARTH." 3.) "RACING IS LIFE. ANYTHING BEFORE OR AFTER IS JUST WAITING." 4.) "I LEARNED THAT LIFE IS A LONG AND DIFFICULT ROAD, BUT YOU HAVE TO KEEP GOING, OR YOU'LL FALL BY THE WAYSIDE." 5.) "I LIVE FOR MYSELF AND I ANSWER TO NOBODY." 6.) "I SCROUNGED AROUND FOR THE NEXT COUPLE OF YEARS, TRYING TO GET THE SCAM ON THE HUMAN RACE AND JUST WHERE THE HELL I FITTED IN—I DISCOVERED THERE WERE NO OPENINGS." 7.) "FILM IS IMPORTANT; IT CAN BE MORE THAN REPORTAGE OR A NOVEL---IT CREATES IMAGES PEOPLE HAVE NEVER SEEN BEFORE, NEVER IMAGINED THEY'D SEE, MAYBE BECAUSE THEY NEEDED SOMEONE ELSE TO IMAGINE THEM." 8.) "I'M ABOUT CHALLENGING PEOPLE. LIKE, PROPERLY CHALLENGING THEM AND THEIR ASSUMPTIONS." 9.) "I'M CERTAINLY NOT WHO PEOPLE THINK I AM. I ALWAYS DO WHATEVER I WANT TO DO, AND MY FILMS ARE PERSONAL TO ME." 10.) "I'M NOT SURE WHETHER I'M AN ACTOR WHO RACES OR A RACER WHO ACTS." 11.) "THERE'S SOMETHING ABOUT MY SHAGGY DOG EYES THAT MAKES PEOPLE THINK I'M GOOD. I'M NOT ALL THAT GOOD." 12.) "WHEN I BELIEVE IN SOMETHING, I FIGHT LIKE HELL FOR IT." 13.) "STARDOM EQUALS FINANCIAL SUCCESS AND FINANCIAL SUCCESS EQUALS SECURITY. I'VE SPENT TOO MUCH OF MY LIFE FEELING INSECURE." 14.) “SOMETIMES YOU HAVE TO SAY GOODBYE TO THE THINGS YOU KNOW AND HELLO TO THE THINGS YOU DON'T.”
 Verified review|
16 days ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
 Verified review|
21 days ago
I ordered a Cube e-mtb and some pedals. None of the UK based shops had any stock of this or similar bikes in size XS so I ordered from Bikester knowing delivery would take longer. Also had to pay for shipping, which would have been free from UK shops on a £2k+ bike. But not a big deal and at least they actually have bikes to sell! They sent the pedals as a separate package, which arrived within a week. I’m still waiting for the bike to arrive, but just got a shipping notification today (about a week after ordering). They did warn about delays due to high demand so fair enough. Assuming the bike arrives in one piece I’ll be happy. Seems like a good shop with decent stock levels - which are currently on the rocks in the UK.
 Verified review|
11 days ago
Very quick dispatch and courier delivery. Great value at the discount price on offer. The biggest problem was that the order was only two small items which would have been more suitable for a simple padded envelope rather than the box. As the box was virtually an empty space it was damaged and the ripped by being crushed. Fortunately the small items didn't fall out nor had the items been removed; but it was more luck than design. I think the parcel wrapping/dispatch department need to reconsider and not just have one size fits all policy.
 Verified review|
13 days ago
During peak COVID times it was impossible to find a bike that was my size and within my budget. I found what i was looking for in Bikester. Despite some bad reviews that i have seen, my bike arrived within the promised times (11-15 business days). Packaged great, impeccable and with the right tools and instructions. I have since bought a helmet and some other accessories from Bikester all with the same result. Would recommend 100%.
 Verified review|
14 days ago
Goods arrived quickly and were exactly as ordered. They were not properly packed being in a cardboard box sealed only with one strip of brown paper tape. This had burst in transit and all of my goods could have fallen out of the resultant gap. When I saw the box which had been delivered to a neighbour I thought that I would have problems getting replacements if anything was missing. Fortunately everything was there ok
 Verified review|
15 days ago
Bought a bike for my partner on Sunday afternoon. Due to delays with Covid -19 we weren’t expecting delivery for at least two weeks. The following Thursday, so just 4 days later the bike arrived. We could see tracking notices so we knew what day to expect. A small amount of assembly and the bike is good to go. Bike looks good for the money too. Really impressed and have recommended already.
 Verified review|
16 days ago
Great service, no complaints, delivered within a week. Was worried as had saw mixed reviews with disparity between trust pilot and trusted shops. Checked cycling forums and decided to try Bikester, glad i did. Can't fault prices or service, would definitely use again, son loves his new helmet, thanks.
 Verified review|
17 days ago
Great service, Bike was despatched quickly and arrived well packed. Emailed instructions on what to check and how to assemble the bike were excellent and arrived a few days before the bike so I was ready to assemble it when it arrived. Easy to assemble and up and riding within a couple of hours.
 Verified review|
23 days ago
There had been a problem with one of my orders but that was dealt with quickly by customer service. All other orders were delivered quickly and I received them in a very good state. Despite the above mentioned problems I would still recommend Bikester as an online bike shop
 Verified review|
22 days ago
The bike is briliant but very disapointed from delivery. Ups poor survice. I collect my parcel 3rd day after ups hold it in depo. I can show the picture of my van where i collect my Bike. From 30 miles away from my home. 35 paund for delivery and very poor survice UPS.
 Verified review|
19 days ago
Arrived quickly. I needed to replace a similar lamp which had stopped working after more than 20,000 kilometres of cycle touring in all weathers. This new lamp fitted straight on and looks good to go for a few more thousands of kilometres.
 Verified review|
6 days ago
Your own brand Serious 8 Ball MTB has a great spec for the price and it rides very well. Also, you were the only company I could find that had a decent mountain bike in stock in size large that cost well under £700 in early July 2020.
 Verified review|
18 days ago
Despite Covid19 crisis and increases in demand the company managed to deliver on time! All in excellent condition and easy to assemble. Lovely bike, can’t wait to try it out. Will definitely use this firm again. Many thanks Colin
 Verified review|
13 days ago
Efficient and accurate dispatch, flawless tracking and delivery by DPD and their Lincoln depot, all contribute to a five star experience. The promo catalogues they've sent out recently are also a welcome addition.
 Verified review|
13 days ago
From start to finish the service was great. Really good website, lots of choice & items in stock. After order my goods arrived in a few days, despite the issues around Covid. Great effort thank you
 Verified review|
13 days ago
Love the bike! The only reason for not giving 5* was the delivery - two days earlier than expected, and no promised phone call 30 mins before. If it hadn't been raining we would have been out!
 Verified review|
13 days ago
Quick delivery even during covid times. Quality of products is very good, website is very convenient, returns are very effective (I had to return one items, wrong size was ordered).
 Verified review|
18 days ago
Very quick and efficient in the dispatch and delivery. Good strong packaging but not too much. Improvement: clear instructions for assembly for the specific model would be helpful;
 Verified review|
19 days ago
The Continental tyres are excellent and the speed and reliability of service was second to none. I would have no hesitation in either using Bikester again or recommending to others.
 Verified review|