bikester.co.ukReviews

: 1,594Excellent

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

609 reviews in the last 12 months

80 %
11 %
2 %
2 %
5 %
1,594 total reviews

the most relevant positive review


6 months ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
Read moreShow all positive reviews

the most relevant critical review


4 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
4 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read moreShow all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
6 months ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
Read moreShow all positive reviews
4 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
4 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read moreShow all critical reviews

What other customers say about their experience with bikester.co.uk

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Yesterday
Brilliant company to deal with, they refunded £5 (new customer discount) quickly when I informed them that it had not been deducted when I paid and the item was a very competitive price.
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17 days ago
Smooth, timely delivery and communication. I'm so happy with my Endura jacket - although designed for trails, works wonders on everyday commute through rainy London. Thank you!
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25 days ago
Great site, great choices and great cost variants. They have all you could ever want... for any budget. Delivery takes about 5 working days but that aside... they are perfect.
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25 days ago
First time I've ever bought sports clothing and very pleased with the speedy process and excellent quality of a small purchase for a family member's 60th birthday.
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15 days ago
Company kept in contact with me through all parts of the process. Service was excellent. Arrived on time and excellent instructions on putting the bike together.
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10 days ago
Delivery was slow but Oscar in customer care very helpful. Very happy with new shoes, extremely comfortable. Will definitely order again in future.
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2 days ago
In theses horrible times you replaced my stolen bike with a fantastic replacement. Perfect product and service . Thank you.
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10 days ago
Bicester has a very good range to choose from at competitive prices and provide a good service with prompt delivery.
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4 days ago
Great range, prices and customer service. Delivery isn't quick but as long as you accept that it's all good.
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25 days ago
Website was easy to use. Descriptions of products was clear and precise. Was able to find what I required.
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25 days ago
Fantastic prices and free delivery when over a certain amount, which arrives quickly with good tracking.
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17 days ago
Always spot on. Worth the wait on delivery...but even with that its the UK end that is the slowest.
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1 month ago
Very easy to use website and items delivered very quickly. You cannot want more than that 10/10.
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Yesterday
Easy to navigate website. Great bikes at competitive prices. Well packaged. Fast delivery.
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1 month ago
Lovely helmet which my granddaughter loves. Delivered quickly and was well packaged
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16 days ago
Great products at great prices that are neatly packaged and delivered quickly A++++
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10 days ago
Fast service highly recommended.ideal what I need for my bike.looks fantastic.
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3 days ago
Great service. Swift and punctual delivery. Good communication
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16 days ago
Prompt delivery although box rather large for one 20 inch tyre.
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Yesterday
Great web site & easy to use, delivery tracking a bonus
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