bikester.co.ukReviews

: 1,458Excellent

Details
Contact
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

Categories

Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.53/5.00
Excellent
How is the rating calculated?

537 reviews in the last 12 months

78 %
12 %
2 %
2 %
6 %
1,458 total reviews

the most relevant positive review


Show all positive reviews
3 months ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
Read more

the most relevant critical review


Show all critical reviews
25 days ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
 Answer by bikester.co.uk
24 days ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more

Read the most relevant positive or most relevant critical review

Positive
Critical
Show all positive reviews
3 months ago
Upon ordering I was a little skeptical due to the long delivery time however that is because of the corona pandemic that caused disruptions everywhere. 11 - 15 working days was promised for delivery and i received it well within the allotted time frame. I would have received it a day earlier however UPS (the courier) was delayed. Exact time from order to delivery took two weeks. Now on to the bike. Once the package was received, everything was very neatly placed inside the box. The bike was mostly pre-built (as advertised) and all it took was a little assembly of the front tyre, handlebars and the seat which already attached to the seatpost. This was simple enough and there are instructions as well as online videos to help. The bike rides well, the quality is great and totally justifies the cost. Overall a great experience, I totally recommend.
Read more
Show all critical reviews
25 days ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
 Answer by bikester.co.uk
24 days ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more

What other customers say about their experience with bikester.co.uk

Filter 
 Sort order relevance 
3 days ago
Well priced product that was quickly dispatched to the courier. I had a question about an extra part. Even though they couldn’t supply, I was pointed to another retailer that could. Good customer service! Sorry but they didn’t get the 5th star for using Hermes as the courier. Again a bad experience with Hermes.
 Verified review|
10 days ago
Communication and delivery were excellent. I was worried when i received the tracking information and saw the item was being shipped from Germany however it arrived within the stated timescales. Compared with other suppliers i attempted to use Bikester are by far the best.
 Verified review|
1 month ago
Whilst it was packaged well it did still turn up with the base of the forks bent (so much so I could not fit the front wheel). However, as we did not really have time to return the bike I sorted it myself. The bike itself is smooth to ride and well built.
 Verified review|
7 days ago
The best online bike shop out there!! They stock so many amazing products, including Croozer and Lupine lights! I have bought from Bikester for many years now, and they have always been efficient, best on price, shipped quickly and such a great website!
 Verified review|
3 days ago
B&M Ixon Premium's "brilliantly" designed lid did not survive a 50 cm drop (accidental) on the thick soft carpet, once I put the batteries in. I've left a review, but it hasn't been published. Otherwise, shipping is fast, and the shop is good.
 Verified review|
9 days ago
I particularly liked the ease of shopping, and the detailed Information on every bike and even things like spare tires. I could use more photos on some of the bikes tho! Just the 1 photo really isn't enough for a 700£ (in my case) purchase!
 Verified review|
23 days ago
The choice of gear is varied and the pricing is really competitive. The website is easy to navigate and the whole shopping experience is smooth. My Therm-A-Rest Z-lite mat arrived in good time and I was informed all the time.
 Verified review|
18 days ago
Excellent, quick service. Although I had to return my initial choice of a bag, it was absolutely seamless to print a label and drop it off at the post office. I am delighted with my final choice of bag. Excellent service.
 Verified review|
17 days ago
Excellent shoes needed to get 2 sizes up so that they would fit nicely might have been able to get the 46.5 if they had them in Stoke and could have been a better fit but these I am really happy with. fast delivery.
 Verified review|
23 days ago
Everything was great. The bike arrived earlier than expected and it is wonderful. Sturdy, very good quality and super happy with purchase. Would def recommend the site and buy from you anytime!
 Verified review|
17 days ago
I've been really pleased with the service from Bikster and the delivery. Once received the bike was easy to put together using the basic tools provided and by looking at the assembly video.
 Verified review|
3 days ago
All items were well packed and they were delivered earlier than forecast. The components were fitted with out any issues and the bike is back on the road better than ever.
 Verified review|
Yesterday
Easy to use website, good prices & great communication. Very hard to fault a company in Germany that can receive my order & deliver it to me in the UK in under 3 days!
 Verified review|
8 days ago
Ordered from here because they had the best price. Communucations were good. Delivery happened in the time slot allocated. I moved the original time to suit my agenda.
 Verified review|
1 month ago
Arrived quickly, was what I expected - the tyres were to replace perished ones on a 35-year-old bike with hard-to-match 27 x 1 1/4 wheels and do just what I needed.
 Verified review|
24 days ago
Great lightweight helmet, comfortable, with lots of ventilation. Difficult to find as an open face helmet, at time of purchase. Excellent service from Bikester.
 Verified review|
24 days ago
Good delivery (was able to track tyres all the way) Easy to fit. Great rolling resistance giving smooth comfortable ride. Very pleased.
 Verified review|
19 days ago
Great choice of products and very competitively priced. Package arrived when stated and I was kept informed of its arrival
 Verified review|
18 days ago
I ordered a set of mudguards which arrived in good time and were exactly as advertised. I would buy from Bikester again
 Verified review|
24 days ago
Can’t comment on customer service didn’t have reason to use it but every thing else when as it should no problems
 Verified review|