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hedgeplants-heijnen.co.uk
Reviews:

19 reviews in the last 12 months39 total reviews  

4.58
Excellent
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Most relevant positive review

4 Apr 2024
 Verified review
We have ordered hedge plants twice and on both occasions they were delivered when we expected them and were very heathy and ready to plant. The delivery people were very polite and left the plants were we requested. I ordered the second set of plants with Heijnen as we happy with the first set

Most relevant negative review

4 Apr 2024
 Verified review
The bare rooted plants were delayed delivery twice and I had to repeatedly email and phone to find out where they were or even f they had been despatched. Eventually, plants arrived late on March 26th having apparently, from the pallet label, being collected on March 22nd. The plants are 2 metres high, bare rooted but the root balls were totally dried out and crumbling soil in the sack. I had to plant them straight away after heavy watering. I am not sure if they will survive the extended dry root exposure, but I will be back to you if they fail over the coming months for replacements. Guys on the phone were as helpful as they could be but had a sense that these plants had been lost!
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Reviews for hedgeplants-heijnen.co.uk

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4 Apr 2024
 Verified review
The bare rooted plants were delayed delivery twice and I had to repeatedly email and phone to find out where they were or even f they had been despatched. Eventually, plants arrived late on March 26th having apparently, from the pallet label, being collected on March 22nd. The plants are 2 metres high, bare rooted but the root balls were totally dried out and crumbling soil in the sack. I had to plant them straight away after heavy watering. I am not sure if they will survive the extended dry root exposure, but I will be back to you if they fail over the coming months for replacements. Guys on the phone were as helpful as they could be but had a sense that these plants had been lost!
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Answer by hedgeplants-heijnen.co.uk
9 Apr 2024
We are sorry to hear that you are experiencing issues with the quality of the plants. A satisfied customer is very important to us, and our customer service will contact you to discuss this. In de mean time we wish you a lot of fun growing the plants.
12 Oct 2023
 Verified review
Sizes on the plants are misleading as I have ordered 180-200 cm height thinking its a plant size but company measure them for the roots, so out of 180 I have end up having 150 - which is huge issue plants needed to cover up the street view... very disappointed
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Answer by hedgeplants-heijnen.co.uk
16 Oct 2023
Dear garden lover, Thank you for your review. Plant height is measured without root ball. Unfortunately, you did not report to us that your plants were too small upon delivery. A satisfied customer is very important to us. Our customer service will contact you to discuss this and look for a satisfactory solution with you. Kind regards, Hedgeplants Heijnen