gocustomized.co.ukReviews:
39 reviews in the last 12 months2,569 total reviews
Good
Top positive review
24 Dec 2023
Verified review
Have had a few cases now from GoCustomized and always had great service, iPhone cases, iPad cases, Samsung cases, they make fantastic presents for people. All the cases have been brilliant quality with a spot on print. No complaints.
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Top negative review
30 Oct 2023
Verified review
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
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Reviews for gocustomized.co.uk
26 May 2024
Verified review
I paid extra for the shipping, and not only did it not arrive by the expected time, I was unable to get a refund for the expedited shipping that I paid for. The product is okay, but the reality of the situation is that they ship this from Ireland, and there is no customer service from this company to be found.
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19 May 2024
Verified review
Terrible customer service. No tracking of order. Shocked I actually received my order. Never again.
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Answer by gocustomized.co.uk
20 May 2024
We apologize for the poor experience. Please contact us so we can resolve this issue: gocustomized.co.uk/help/contactforms.
5 Apr 2024
Verified review
Received my phone cover back and the logo I supplied was not centred. You had one job!
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17 Mar 2024
Verified review
Nice product. Terrible shipping estimate (arrived in in two separate shipments in 13 days instead of their 3-8 estimate) and when i raised the issue they blamed their third party instead of taking responsibility and gave a tiny credit on a large 4-piece order
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Answer by gocustomized.co.uk
20 Mar 2024
Hello!
We are sorry to hear about the delay in delivering your order.
We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
25 Dec 2023
Verified review
Needs improvement!
I preferred the double protection phone case that you offered before. This time was only single protection which is not as strong !
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