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Top positive review
24 Dec 2023
Verified review
Have had a few cases now from GoCustomized and always had great service, iPhone cases, iPad cases, Samsung cases, they make fantastic presents for people. All the cases have been brilliant quality with a spot on print. No complaints.
when I googled phone cases, they come up with a co.uk address, so assuming they were in the UK placed and order. 10 days went by and I had to chase them to find out where my order was, as I had no email with any updates. They are based in Amsterdam, and the usual 'oh we have been overloaded with orders' was the response! Customer support is really bad, and my case took nearly 4 weeks to arrive. all they have offered me is a 10% discount on my next order, but I won't be using them again, so the offer considering the inconvenience is poor.
Incredibly happy with my personalised phone case. Excellent, speedy service. Arrived quicker than expected. This is the 2nd time I've used GoCustomized and I wouldn't hesitate to recommend and/or use them again.
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29 Apr 2024
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I absolutely love my case!
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7 days ago
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9 days ago
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10 days ago
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25 Apr 2024
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1 May 2024
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I gave one star for a simple reason, I haven’t received the order yet, it has been over a month or so now. When I contacted them after couple of weeks, they said there was a problem in the address and it is resolved. I am surprised that they haven’t even contact me to clarify the issue in the first place.
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Answer by gocustomized.co.uk
12 days ago
Hello,
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
26 Mar 2024
Verified review
Really pleased with the phone case they print it is my second cover the photos printed on never fade, the customer service is excellent I wouldn’t hesitate in using gocustomized again
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18 Mar 2024
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Great quality print and case. Prompt delivery. Kept informed of order progress. Great 2 for 1 value.
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5 Apr 2024
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Received my phone cover back and the logo I supplied was not centred. You had one job!
Love there photo cases been using them for years now 👍🏻👍🏻
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17 Mar 2024
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Nice product. Terrible shipping estimate (arrived in in two separate shipments in 13 days instead of their 3-8 estimate) and when i raised the issue they blamed their third party instead of taking responsibility and gave a tiny credit on a large 4-piece order
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Answer by gocustomized.co.uk
20 Mar 2024
Hello!
We are sorry to hear about the delay in delivering your order.
We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
9 Apr 2024
Verified review
I ordered 3 cases for my phone and none fit.
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Answer by gocustomized.co.uk
16 Apr 2024
Hello,
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
29 Feb 2024
Verified review
Very quick and good quality
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3 Mar 2024
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Wrong size, wrong case type. No response to emails
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Answer by gocustomized.co.uk
5 Mar 2024
Hello,
Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem.
Thank you for your understanding!
Yours sincerely,
Customer Happiness Team
24 Dec 2023
Verified review
Many purchases, always happy.
Have had a few cases now from GoCustomized and always had great service, iPhone cases, iPad cases, Samsung cases, they make fantastic presents for people. All the cases have been brilliant quality with a spot on print. No complaints.
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16 Jun 2023
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Quick delivery. Easy to use website. Great quality. Good value for money. Bought last one 2 yrs ago and it’s fine only bought another coz I’ve got a new phone
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31 Oct 2023
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The quality of the product was outstanding! However, it take a bit longer t try Han I expected to arrive!
Yes, I would use them again !
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7 Nov 2023
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It’s the second time I’ve used them. My first iPhone wallet fell apart from years of use!
Wanted the same again. Would use them again.
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25 Dec 2023
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Needs improvement!
I preferred the double protection phone case that you offered before. This time was only single protection which is not as strong !
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