Date of publication
08/05/2024
Date of order
24/04/2024
08/05/2024
It took forever to be processed and delivered
1.00
Very Poor
MYPICTURE replies: 08/05/2024
We apologize for the delay you experienced. We appreciate your feedback and will take it into account to improve our service. We will contact you via email to discuss this further.
Date of publication
08/05/2024
Date of order
25/04/2024
08/05/2024
1.00
Very Poor
Date of publication
08/05/2024
Date of order
25/04/2024
08/05/2024
Print, a single print out, took well over a week to be delivered and when arrived was not printed to size that was requested.

Not worth the hassle to return or refund or anything. Print quality was good and I'm sure the wait is due to popularity and demand from bigger customers.
1.00
Very Poor
MYPICTURE replies: 08/05/2024
We appreciate your feedback and are sorry to hear about the delivery timing and sizing issue. Rest assured, we will take your feedback into account. We will be contacting you via email to discuss this matter further.
Date of publication
08/05/2024
Date of order
25/04/2024
08/05/2024
1.00
Very Poor
Date of publication
08/05/2024
Date of order
28/04/2024
08/05/2024
1.00
Very Poor
Date of publication
08/05/2024
Date of order
25/04/2024
08/05/2024
The print was not of good quality and the frame had not been put together properly so it fell apart when the package opened
1.00
Very Poor
Date of publication
08/05/2024
Date of order
27/04/2024
08/05/2024
Package not dispatched for over a week, no customer service just a chatbot .
1.00
Very Poor
Date of publication
05/05/2024
Date of order
24/04/2024
05/05/2024
Late delivery this was a birthday present
Customer service are terrible just try amd fob you off with 20% voucher
Will never use again
Mypicture.co.uk is in germany
1.00
Very Poor
MYPICTURE replies: 06/05/2024
We're truly sorry for the delay and your experience with our customer service. We'll certainly consider your feedback for improvements. Please expect an email from us to discuss this further.
Date of publication
05/05/2024
Date of order
20/04/2024
05/05/2024
In the end the products are excellent quality great it was the production. And delivery that was sadly lacking
1.00
Very Poor
MYPICTURE replies: 05/05/2024
We regret to hear about your less than satisfactory delivery experience. Rest assured, we value your feedback and will take it into account. Expect an email from us soon for further assistance.
Date of publication
05/05/2024
Date of order
23/04/2024
05/05/2024
1.00
Very Poor
Date of publication
02/05/2024
Date of order
24/04/2024
02/05/2024
still waiting, no update from yodel and your "where's my delivery" show's no information.
1.00
Very Poor
MYPICTURE replies: 02/05/2024
We're sorry to hear about the delay. Your feedback regarding the tracking information is valuable to us. We aim to improve our services based on customer experiences and will certainly take this into account. Please expect an email from us soon.
Date of publication
01/05/2024
Date of order
22/04/2024
01/05/2024
Plastic very cheap. Arrived falling apart and the photo was not properly fitted into the frame.
1.00
Very Poor
MYPICTURE replies: 02/05/2024
We're sorry to hear about your experience. Your feedback is valuable and will be taken into account. We will reach out to you via email to better understand and address your concerns.
Date of publication
01/05/2024
Date of order
20/04/2024
01/05/2024
Very poor quality
1.00
Very Poor
MYPICTURE replies: 01/05/2024
We're sorry to hear about your experience. Your feedback matters and will be taken into account. We'll reach out to you via email to understand better and strive to improve our services.
Date of publication
30/04/2024
Date of order
17/04/2024
30/04/2024
1.00
Very Poor
Date of publication
30/04/2024
Date of order
21/04/2024
30/04/2024
1.00
Very Poor
Date of publication
30/04/2024
Date of order
18/04/2024
30/04/2024
1.00
Very Poor
Date of publication
30/04/2024
Date of order
21/04/2024
30/04/2024
Terrible quality
1.00
Very Poor
MYPICTURE replies: 30/04/2024
We're sorry to hear about your experience. Your feedback is valuable to us and will be taken into account. We'll reach out to you via email to better understand the situation.
Date of publication
30/04/2024
Date of order
23/03/2024
30/04/2024
The reproduction of the colour is very poor. I sent a very vibrant picture but the result is very blue have emailed Customer Service several times but no response
1.00
Very Poor
MYPICTURE replies: 30/04/2024
We're sorry to hear about your experience with the colour reproduction. We truly value your feedback and will certainly take this into account. We'll be reaching out to you via email to discuss this further.
Date of publication
28/04/2024
Date of order
18/04/2024
28/04/2024
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
1.00
Very Poor
MYPICTURE replies: 28/04/2024
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
Date of publication
28/04/2024
Date of order
20/04/2024
28/04/2024
1.00
Very Poor
Date of publication
28/04/2024
Date of order
20/04/2024
28/04/2024
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
1.00
Very Poor
MYPICTURE replies: 28/04/2024
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
Date of publication
28/04/2024
Date of order
19/04/2024
28/04/2024
1.00
Very Poor
Date of publication
26/04/2024
Date of order
15/04/2024
26/04/2024
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
1.00
Very Poor
MYPICTURE replies: 26/04/2024
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
Date of publication
25/04/2024
Date of order
17/04/2024
25/04/2024
Not happy with the quality of the acrylic the picture is very poor the grass in the picture looks like a watercolour and not true likeness I have asked for a refund and wanted to return it but have not been offered at all even though its only been 1 day still of receiving the item
Not a good company I'm afraid as when you are dissatisfied with the product under the trading conditions you should b
1.00
Very Poor
MYPICTURE replies: 26/04/2024
We're genuinely sorry to hear you're not satisfied. It's unfortunate that the product didn't meet your expectations. We appreciate you sharing your feedback and we'll surely take it into account. We'll reach out to you via email to discuss this matter further.
Date of publication
25/04/2024
Date of order
16/04/2024
25/04/2024
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
1.00
Very Poor
MYPICTURE replies: 25/04/2024
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
Date of publication
25/04/2024
Date of order
16/04/2024
25/04/2024
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
1.00
Very Poor
MYPICTURE replies: 25/04/2024
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
Date of publication
25/04/2024
Date of order
16/04/2024
25/04/2024
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!

RUINED MY WIFE’s 50th BIRTHDAY!!!!
1.00
Very Poor
MYPICTURE replies: 25/04/2024
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
Date of publication
23/04/2024
Date of order
04/04/2024
23/04/2024
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
1.00
Very Poor
MYPICTURE replies: 23/04/2024
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
Date of publication
23/04/2024
Date of order
12/04/2024
23/04/2024
1.00
Very Poor
Date of publication
23/04/2024
Date of order
11/04/2024
23/04/2024
Poor communication. Very long dispatch time.
1.00
Very Poor
MYPICTURE replies: 23/04/2024
We're sincerely sorry to hear about your experience. We acknowledge your concerns about communication and dispatch time. Rest assured, we value your feedback and will be reaching out to you via email to address this matter.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
1.00
Very Poor
MYPICTURE replies: 22/04/2024
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
Date of publication
21/04/2024
Date of order
12/04/2024
21/04/2024
Ordered for a birthday present. Delivery was delayed without informing me. After looking into it myself, found that MYPICTURE had not delivered the package to Yodel within the expected timeframe. After raising as an issue with MYPICTURE, I explained that since they had not posted it, and since the birthday had passed, I didn’t need it anymore and asked for a refund. I was promptly told that I coul
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. Your feedback is taken into account and will certainly help us improve. We will reach out to you via email to discuss this further.
Date of publication
21/04/2024
Date of order
12/04/2024
21/04/2024
Only half the picture
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. We invite you to provide more details so we can better understand the situation. We will reach out to you via email shortly. Your feedback is important to us.
Date of publication
21/04/2024
Date of order
15/04/2024
21/04/2024
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
I haven’t received my order.
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about the delay. Our team is looking into the matter and will reach out to you via email to provide further updates. Your patience and understanding are greatly appreciated.
Date of publication
21/04/2024
Date of order
14/04/2024
21/04/2024
Took a week to arrive
1.00
Very Poor
MYPICTURE replies: 21/04/2024
We're sorry to hear about your experience. Delivery times can sometimes be affected by external factors. We will be in touch via email to discuss this matter further.
Date of publication
20/04/2024
Date of order
25/03/2024
20/04/2024
1.00
Very Poor
Date of publication
18/04/2024
Date of order
08/04/2024
18/04/2024
Bad picture totally bad customer service will never use again
1.00
Very Poor
MYPICTURE replies: 18/04/2024
We're genuinely sorry to hear about your experience. Your feedback is important and will be taken into account. Expect an email from us shortly, where we can address the concerns you've raised in more detail.
Date of publication
18/04/2024
Date of order
09/04/2024
18/04/2024
1.00
Very Poor
Date of publication
17/04/2024
Date of order
04/04/2024
17/04/2024
An absolute shambolic experience! My items could not be delivered’ and then the conflicting miscommunication between the staff members at Picture This was extremely frustrating. I EVENTUALLY got my order but annoyingly having had to re order with another company because of the chaotic information! This was a 50th birthday present for my brother in Africa. What should have been a lovely thing to do
1.00
Very Poor
MYPICTURE replies: 17/04/2024
We're truly sorry to hear about your experience. Your feedback is important and we would like to better understand your concerns. We will be in touch via email for you to elaborate on your review and rating. Your constructive comments will be taken into account.