Ordering was simple, choice of finance fits perfectly, delay in confirmation of order email which was concerning, next morning it was in my inbox, on the 4th day they dispatched overnight carrier, arrived next day 4 stars because I emailed about the confirmation of order but received and email response 4 days later
All in all stunning lawn mower

Excellent service and

Took too long to arrive and the packaging was quite badly damaged, but thankfully only superficial damage to some panels (slight dents and creases). Going together easily.

Great website and products just a little slow on despatch

VERY GOOD DELIVERY EASY TO PUT

Good delivery time just the website was hard to find mower specific parts on

I intended to purchase an item but in the end i didn’t due to a delay in availability. I was refunded and I’ll await for it to be in stock. Good customer service and would recommend.

Ordering a new ride-on mower was easy and the help received when I phoned to ask a couple of questions about the order was first class.

However the delivery itself was a farce. We were advised about 20 minutes before the delivery that it was due, followed by an email about 10 minutes later giving our estimated delivery window. When it arrived, it was not possible to offload the machine because

Good website, easy to order land delivery great - spit on.

When you phone up, the queuing system is horrendous and the wait is really long.

When I emailed them instead they never got back to me.

The order for the accessories came quickly but the mower itself took a week or more.

Ease of ordering.
Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

It took some time to reply to my email, but once I phoned everything was sorted out quickly and efficiently.

Stock availability
Said next day delivery turned up after two days not bad and I only give five if perfect

The price was good, the actual delivery was good. The helpful young lady answering the phone was good.
However, even allowing for the intervening Bank Holiday Weekend, the 12 day delay in dispatch - and without any explanatory communication was not good.

Packaging was flimsy and breaking up, but mower arrived intact.

excellent mower for the small garden :light and compact to use and stall away

Delivery time was excellent, however the courier left our parcel on the footpath outside our gate. Luckily we have honest neighbours

delivered promptly, no problems.

all very good service

Item arrived in the suggested time scale but would liked to have had more updates on order progress.
The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug.
Satisfied with the product apart from the incorrect charger.

Good value and easy to order online. Pity it took several days and a couple of chases to get what was a stock item on its way to me.

Excellent machine but self propelled mode is too fast. I need that mode to help on slopes but I can’t run up them at the same time.

Overall I scored it good, but gave one star less due to one item not being sent at the same time as the other two with all 3 items being on the same order.
If something is on back order that's fair enough but there wasn't any communication to advise me which lead to me emailing them.
Not a major issue but something I thought I'd messed up.
Overall though, good pricing, genuine parts so would defin

Wide variety of mowers.
I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned.
Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly

Good service excellent kit. easy to manage, copes with early season longer than normal grass creates a good finish.
Would use them again.