Date of publication
08/02/2019
Date of order
01/02/2019
08/02/2019
Not
4.00
Good

Date of publication
25/01/2019
Date of order
16/01/2019
25/01/2019
No complains
4.00
Good

Date of publication
14/01/2019
Date of order
10/01/2019
14/01/2019
it would be an excellent shop for most thing if prices were lower .
4.33
Good

Date of publication
14/01/2019
Date of order
04/01/2019
14/01/2019
very good service. Would use again.
4.00
Good

Date of publication
12/01/2019
Date of order
10/01/2019
12/01/2019
Ordered then delivered in a few days.
4.33
Good

Date of publication
11/01/2019
Date of order
10/01/2019
11/01/2019
It was a Christmas present for my daughter who was most pleased.
4.33
Good

Date of publication
11/01/2019
Date of order
10/01/2019
11/01/2019
The first delivery failed to arrive, but customer service by both delivery company and Mole Valley Farmers was impeccable and order quickly resent.
4.33
Good

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Customer services very confused and disorganised after I requested an exchange, was offered a refund (which I did not get) then exchange turned up without warning. Was sorted out eventually for a refund.
3.67
Good

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
goods ordered did not arrive so phoned customer services who apologised and resent order which we received in three days, well done.
4.33
Good

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Slow expensive delivery and website not comprehensive
3.67
Good

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
website is not easy
4.33
Good

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
On line service very poor Long wait delivery no feedback when item would be delivered.
3.67
Good

Date of publication
10/01/2019
Date of order
10/01/2019
10/01/2019
Unfortunately the lid of our purchase didn’t fit properly but your service was excellent and a replacement came quickly and was good
4.33
Good

Date of publication
05/01/2019
Date of order
29/12/2018
05/01/2019
Easy to order and arrived quicker than estimated.
4.33
Good

Date of publication
27/12/2018
Date of order
18/12/2018
27/12/2018
order processing and delivery was efficient & quick, and placed exactly where I asked
4.33
Good

Date of publication
20/12/2018
Date of order
11/12/2018
20/12/2018
Item ordered was excellent price and excellent quality. Problem with delivery was entirely due to courier. Mole valley farmers staff were great. Wouldn't hesitate to shop there again.
3.67
Good

Date of publication
18/12/2018
Date of order
11/12/2018
18/12/2018
Mole Valley are excellent, However DHL were appalling, they were due to deliver on the 12th December and everyday in between It eventually arrived yesterday 17th December
3.67
Good

Date of publication
13/12/2018
Date of order
06/12/2018
13/12/2018
I ordered an online voucher. The small print says "To receive a physical online gift voucher with your unique code on it please email websales@molevalleyfarmers.com with your order number and address you would like the voucher posted to.". I requested this so I could give it as a present, but was told it could not be used online, which was no good to me. Have had to make my own
3.67
Good

Date of publication
08/12/2018
Date of order
30/11/2018
08/12/2018
very good service'
4.00
Good

Date of publication
04/12/2018
Date of order
26/11/2018
04/12/2018
My parcel was lost for a time and I had to scout around for it, all because the DHL driver got lost I have never had this problem before......
4.00
Good

Date of publication
01/12/2018
Date of order
24/11/2018
01/12/2018
Quick delivery
4.00
Good

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
Very disappointed when the expensive Wellington boots arrived damaged. The web sales member of staff was excellent and had a new pair delivered within 24 hours. Can't thank her enough. Well done Mole Valley
4.33
Good

Date of publication
30/11/2018
Date of order
23/11/2018
30/11/2018
1 Tonne of coal delivered in good condition and on time, however would have appreciated it being delivered on a flat bed with a hydraulic crane to save me from carrying it all from the side of the road to my log/coal shed.
4.33
Good

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Mole Valley is a very useful asset to the rural community. The prices can be more expensive than competing stores. The staff are always polite and very helpful.
4.00
Good

Date of publication
29/11/2018
Date of order
22/11/2018
29/11/2018
Blair was very helpful letting me know updating where my purchase was after it didn't turn up the day stated ,Understanding the position of the parcel company how busy they were on Black Friday Thankyou Blair once again
4.33
Good

Date of publication
23/11/2018
Date of order
16/11/2018
23/11/2018
Only gift vouchers but website easy to use and gift vouchers came promptly.
4.00
Good

Date of publication
13/11/2018
Date of order
05/11/2018
13/11/2018
Goods excellent, delivery a bit hotchpotch, ordered 6 items and had three deliveries one with one item, one with two items and one with 3 items. Still got all I ordered so that was good.
4.33
Good

molevalleyfarmers.com replies: 15/11/2018
Thank you for taking the time to offer a review. Sometimes we don't hold enough stock at our stores to complete full customer orders - so rather than customers having to wait so they can have one complete order we dispatch from our other stores so that the customers receive their orders as quick as possible at no extra carriage charge. Thank you

Date of publication
09/11/2018
Date of order
24/10/2018
09/11/2018
The first delivery date was missed, However the second date the delivery arrived first thing in the morning and was good and at no cost,
The goods were value for money and the shed was assembled over several hours with the assistance of two friends. Not a job for a single handed chap.
Overall , Pleased and one of my helpers is ordering the same item in the new year
4.00
Good

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Only shop to not insist on buying more than the part you need.
4.00
Good

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
The product is as I ordered but took a while to get here. It was very heavy and would ideally have been split into two parcels
4.00
Good

Date of publication
17/10/2018
Date of order
09/10/2018
17/10/2018
Delivery was poor as parcel was left on doorstep when asked to be left with a neighbour as it was an expensive package. Goods are spot on, very pleased.
4.00
Good

Date of publication
15/10/2018
Date of order
07/10/2018
15/10/2018
The delivery was within the specified time unfortunately the product was damaged this time around. It looked as if the box had been kicked at one stage. I'm not complaining this time because the contents were intact.
4.33
Good

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Mole valley sent items promptly but the couriers delayed the delivery
4.33
Good

Date of publication
04/10/2018
Date of order
03/10/2018
04/10/2018
MVF have a wide selection of goods at reasonable prices and the staff are always very helpful.
4.33
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
The courrier service said they had delivered it to a neighbour. Both of us were away luckily a friend at the end of the road saw it left on the doorstep. Very unsatisfactory response from the courrier company when.i spike to them about it to.
3.67
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
It had the item I was after, packaging was minimal and appropriate to the item ordered. Yes would use this supplier again.
4.33
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Happy with the product and delivery. Would use again.
4.00
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Easy to deal with
4.00
Good

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
I ordered 2 pairs of wellingtons. The pair for me were not suitable as I am disabled and I was not actually able to get them on. The pair for my husband - the wrong size was sent. Customer services were excellent. A new pair was dispatched and the original order was collected. I was kept informed of the delivery/collection times and all was very convenient.
4.33
Good

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
much the cheapest and most efficient way to get things to NE Scotland.
4.33
Good