Date of publication
13/11/2018
Date of order
05/11/2018
13/11/2018
Goods excellent, delivery a bit hotchpotch, ordered 6 items and had three deliveries one with one item, one with two items and one with 3 items. Still got all I ordered so that was good.
4.33
Good

molevalleyfarmers.com replies: 15/11/2018
Thank you for taking the time to offer a review. Sometimes we don't hold enough stock at our stores to complete full customer orders - so rather than customers having to wait so they can have one complete order we dispatch from our other stores so that the customers receive their orders as quick as possible at no extra carriage charge. Thank you

Date of publication
09/11/2018
Date of order
24/10/2018
09/11/2018
The first delivery date was missed, However the second date the delivery arrived first thing in the morning and was good and at no cost,
The goods were value for money and the shed was assembled over several hours with the assistance of two friends. Not a job for a single handed chap.
Overall , Pleased and one of my helpers is ordering the same item in the new year
4.00
Good

Date of publication
07/11/2018
Date of order
07/11/2018
07/11/2018
Only shop to not insist on buying more than the part you need.
4.00
Good

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
The product is as I ordered but took a while to get here. It was very heavy and would ideally have been split into two parcels
4.00
Good

Date of publication
17/10/2018
Date of order
09/10/2018
17/10/2018
Delivery was poor as parcel was left on doorstep when asked to be left with a neighbour as it was an expensive package. Goods are spot on, very pleased.
4.00
Good

Date of publication
15/10/2018
Date of order
07/10/2018
15/10/2018
The delivery was within the specified time unfortunately the product was damaged this time around. It looked as if the box had been kicked at one stage. I'm not complaining this time because the contents were intact.
4.33
Good

Date of publication
08/10/2018
Date of order
01/10/2018
08/10/2018
Mole valley sent items promptly but the couriers delayed the delivery
4.33
Good

Date of publication
04/10/2018
Date of order
03/10/2018
04/10/2018
MVF have a wide selection of goods at reasonable prices and the staff are always very helpful.
4.33
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
The courrier service said they had delivered it to a neighbour. Both of us were away luckily a friend at the end of the road saw it left on the doorstep. Very unsatisfactory response from the courrier company when.i spike to them about it to.
3.67
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
It had the item I was after, packaging was minimal and appropriate to the item ordered. Yes would use this supplier again.
4.33
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Happy with the product and delivery. Would use again.
4.00
Good

Date of publication
03/10/2018
Date of order
03/10/2018
03/10/2018
Easy to deal with
4.00
Good

Date of publication
02/10/2018
Date of order
25/09/2018
02/10/2018
I ordered 2 pairs of wellingtons. The pair for me were not suitable as I am disabled and I was not actually able to get them on. The pair for my husband - the wrong size was sent. Customer services were excellent. A new pair was dispatched and the original order was collected. I was kept informed of the delivery/collection times and all was very convenient.
4.33
Good

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
much the cheapest and most efficient way to get things to NE Scotland.
4.33
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Mole Valley concentrates too much on the yuppie market and does'nt now keep down to earth products for the geniune farmer.
4.00
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
the staff seemed unfamiliar with the postal and packing service and the charge was quite expensive but I didn't have time to drive and collect it so I had no choice but it was reliable so thanks
4.33
Good

Date of publication
26/08/2018
Date of order
16/08/2018
26/08/2018
Item as described and received in a timely fashion. Thanks
4.00
Good

Date of publication
18/08/2018
Date of order
10/08/2018
18/08/2018
My order arrived within a couple of days, the packaging was slightly damaged but the items were ok as the had been well protected with air bags. I bought the matching fireside buckets for kindling and ash along with the matches holder, on the website it says that the holder comes with matches but mine arrived empty, so I will be contacting customer services to see what they have to say
4.00
Good

molevalleyfarmers.com replies: 21/08/2018
Thank you for taking the time to offer us feedback. I believe now that you have spoken to our Customer Services and they have rectified this error for you. Many apologies for any inconvenience caused. Thank you.

Date of publication
02/08/2018
Date of order
01/08/2018
02/08/2018
Excellent assistance at shop as I’d ordered wrong item. Very polite and helpful
4.33
Good

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
The bench was terrible with 2 left ends and numerous splits nearly right through the supports
3.67
Good

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Delivery was split over 2 days despite paying for next day.
4.00
Good

Date of publication
13/07/2018
Date of order
06/07/2018
13/07/2018
prompt delivery, but no real advice available on the phone as to which might be the best product for me
4.33
Good

Date of publication
10/07/2018
Date of order
03/07/2018
10/07/2018
Delivery could be free for members
4.00
Good

Date of publication
05/07/2018
Date of order
26/06/2018
05/07/2018
Quality and speedy delivery. Nuff said.
4.33
Good

Date of publication
15/06/2018
Date of order
08/06/2018
15/06/2018
Would like to have a next delivery but having paid for a next working day delivery it did what I paid. Goods were excellent.
4.33
Good

Date of publication
06/06/2018
Date of order
20/11/2017
06/06/2018
Pleased with the purchase, but be even more pleased with special offers & more free delivery deals.
4.00
Good

Date of publication
06/06/2018
Date of order
23/02/2017
06/06/2018
Always products in stock and good range
4.33
Good

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
goods were delivered as per arrangement
4.00
Good

Date of publication
22/05/2018
Date of order
10/05/2018
22/05/2018
satisfied customer
4.00
Good

Date of publication
15/05/2018
Date of order
07/05/2018
15/05/2018
Delivery lot of room for improvement not good at all
4.00
Good

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
product arrived very quickly but could have done with some packing in the box.
4.00
Good

Date of publication
15/05/2018
Date of order
07/05/2018
15/05/2018
delivery driver did not believe sat nav
4.00
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
Staff were all very helpful, friendly and I was served quickly, however there was product that I wanted which was not in stock. I also collected some of my purchase from the warehouse and the member of staff went and collected what I needed and loaded it into my car. When I got home the bag of Alpha A was damaged and had been taped up. Disappointed that I had not been made aware of this.
4.00
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
1st order brilliant, 2nd order not good - Some confusion as website stated items were in stock until check out stage when advised that could not be delivered. This was because the items were to be supplied by stores.Then had to phone stores direct so extremely time consuming as they walked to check each item was on shelves. Not enough stock available so order placed elsewhere.
4.33
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
Molevalley Farmers were excellent good value and great customer service. BUT the delivery service was appalling every excuse took well over a week to deliver they’re letting the side down putting you off ordering again maybe need to change them.
3.67
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
good
4.33
Good

Date of publication
10/05/2018
Date of order
03/05/2018
10/05/2018
Very fast delivery with no problem
4.33
Good

Date of publication
30/04/2018
Date of order
22/04/2018
30/04/2018
Mole valley were excellent as all ways just had a bit of a problem with the delivery company.
4.33
Good

Date of publication
28/04/2018
Date of order
21/04/2018
28/04/2018
helpful staff at heathfield
4.00
Good

Date of publication
21/04/2018
Date of order
13/04/2018
21/04/2018
Extremely good service from Mole Valley. Delivery Man was a little upset as he had, had a very busy day
Manners he had none when he came but some as he left
We can all have bad days though so I do not hold this against where my order came from.
Great company will be using again for sure.
4.00
Good