Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
much the cheapest and most efficient way to get things to NE Scotland.
4.33
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Mole Valley concentrates too much on the yuppie market and does'nt now keep down to earth products for the geniune farmer.
4.00
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
the staff seemed unfamiliar with the postal and packing service and the charge was quite expensive but I didn't have time to drive and collect it so I had no choice but it was reliable so thanks
4.33
Good

Date of publication
26/08/2018
Date of order
16/08/2018
26/08/2018
Item as described and received in a timely fashion. Thanks
4.00
Good

Date of publication
18/08/2018
Date of order
10/08/2018
18/08/2018
My order arrived within a couple of days, the packaging was slightly damaged but the items were ok as the had been well protected with air bags. I bought the matching fireside buckets for kindling and ash along with the matches holder, on the website it says that the holder comes with matches but mine arrived empty, so I will be contacting customer services to see what they have to say
4.00
Good

molevalleyfarmers.com replies: 21/08/2018
Thank you for taking the time to offer us feedback. I believe now that you have spoken to our Customer Services and they have rectified this error for you. Many apologies for any inconvenience caused. Thank you.

Date of publication
02/08/2018
Date of order
01/08/2018
02/08/2018
Excellent assistance at shop as I’d ordered wrong item. Very polite and helpful
4.33
Good

Date of publication
01/08/2018
Date of order
01/08/2018
01/08/2018
The bench was terrible with 2 left ends and numerous splits nearly right through the supports
3.67
Good

Date of publication
16/07/2018
Date of order
09/07/2018
16/07/2018
Delivery was split over 2 days despite paying for next day.
4.00
Good

Date of publication
13/07/2018
Date of order
06/07/2018
13/07/2018
prompt delivery, but no real advice available on the phone as to which might be the best product for me
4.33
Good

Date of publication
10/07/2018
Date of order
03/07/2018
10/07/2018
Delivery could be free for members
4.00
Good

Date of publication
05/07/2018
Date of order
26/06/2018
05/07/2018
Quality and speedy delivery. Nuff said.
4.33
Good

Date of publication
15/06/2018
Date of order
08/06/2018
15/06/2018
Would like to have a next delivery but having paid for a next working day delivery it did what I paid. Goods were excellent.
4.33
Good

Date of publication
06/06/2018
Date of order
20/11/2017
06/06/2018
Pleased with the purchase, but be even more pleased with special offers & more free delivery deals.
4.00
Good

Date of publication
06/06/2018
Date of order
23/02/2017
06/06/2018
Always products in stock and good range
4.33
Good

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
goods were delivered as per arrangement
4.00
Good

Date of publication
22/05/2018
Date of order
10/05/2018
22/05/2018
satisfied customer
4.00
Good

Date of publication
15/05/2018
Date of order
07/05/2018
15/05/2018
Delivery lot of room for improvement not good at all
4.00
Good

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
product arrived very quickly but could have done with some packing in the box.
4.00
Good

Date of publication
15/05/2018
Date of order
07/05/2018
15/05/2018
delivery driver did not believe sat nav
4.00
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
Staff were all very helpful, friendly and I was served quickly, however there was product that I wanted which was not in stock. I also collected some of my purchase from the warehouse and the member of staff went and collected what I needed and loaded it into my car. When I got home the bag of Alpha A was damaged and had been taped up. Disappointed that I had not been made aware of this.
4.00
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
1st order brilliant, 2nd order not good - Some confusion as website stated items were in stock until check out stage when advised that could not be delivered. This was because the items were to be supplied by stores.Then had to phone stores direct so extremely time consuming as they walked to check each item was on shelves. Not enough stock available so order placed elsewhere.
4.33
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
Molevalley Farmers were excellent good value and great customer service. BUT the delivery service was appalling every excuse took well over a week to deliver they’re letting the side down putting you off ordering again maybe need to change them.
3.67
Good

Date of publication
11/05/2018
Date of order
10/05/2018
11/05/2018
good
4.33
Good

Date of publication
10/05/2018
Date of order
03/05/2018
10/05/2018
Very fast delivery with no problem
4.33
Good

Date of publication
30/04/2018
Date of order
22/04/2018
30/04/2018
Mole valley were excellent as all ways just had a bit of a problem with the delivery company.
4.33
Good

Date of publication
28/04/2018
Date of order
21/04/2018
28/04/2018
helpful staff at heathfield
4.00
Good

Date of publication
21/04/2018
Date of order
13/04/2018
21/04/2018
Extremely good service from Mole Valley. Delivery Man was a little upset as he had, had a very busy day
Manners he had none when he came but some as he left
We can all have bad days though so I do not hold this against where my order came from.
Great company will be using again for sure.
4.00
Good

Date of publication
12/04/2018
Date of order
05/01/2017
12/04/2018
Good phone manner, prompt service. Delivery always a bit haphazard. Instructions don't seem to get passed from the shop to the delivery men.
4.33
Good

Date of publication
10/04/2018
Date of order
29/03/2018
10/04/2018
Excellent service - delivery was slower than normal but couriers have changed here so it could be down to them
4.33
Good

Date of publication
02/04/2018
Date of order
04/03/2018
02/04/2018
I did not receive my FREE boot bag and also I registered on line as a new customer to get 10 off but didn't get any money back.
4.00
Good

Date of publication
31/03/2018
Date of order
23/03/2018
31/03/2018
The delivery date was earlier than I expected, but I wasn't so happy with the actual delivery. Pleased to receive a text to say the goods would be arriving during a specific 1 hour time slot. I rearranged my day so I'd be in - and the goods arrived 5 or 6 hours earlier when I was out Glad I didn't have to sign for them, but not too happy that I had to rearrange my day.
Packaged well thank you.
4.00
Good

Date of publication
28/03/2018
Date of order
29/01/2018
28/03/2018
.aaa
4.00
Good

Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
Impossible to order on internet - for me. Always have to phone up.
4.33
Good

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Good service, easy ordering
4.00
Good

Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
Very pleased with the price of the product & service by the store. My parcel was badly damaged on delivery but the contents were fine. The store refunded the delivery charge.
4.00
Good

Date of publication
14/03/2018
Date of order
07/03/2018
14/03/2018
Part of my order was missing due to a damaged box.However customer services rectified the missing parts in a speedy and efficient manner
3.67
Good

Date of publication
09/03/2018
Date of order
07/03/2018
09/03/2018
I ordered two wooden garden boxes which assembled easily but I had to wait for them for weeks. When I phoned the customer service team, they were very helpful and explained the delay was with the supplier and they deliver direct. I think this should have been advertised on the Mole Valley website with the suppliers phone number so I could have contacted them about delivery before ordering.
4.00
Good

Date of publication
09/03/2018
Date of order
07/03/2018
09/03/2018
Proper Job but tinternet was a bloody nightmare..
4.33
Good

Date of publication
08/03/2018
Date of order
07/03/2018
08/03/2018
Driffield shop staff pleasant and friendly without been pushy. Nice place to shop.
4.00
Good

Date of publication
08/03/2018
Date of order
07/03/2018
08/03/2018
Good quality clothing at a good price
4.33
Good