Date of publication
16/04/2024
Date of order
06/04/2024
16/04/2024
4.00
Good
Date of publication
15/04/2024
Date of order
04/04/2024
15/04/2024
4.00
Good
moleonline.com replies: 15/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
12/04/2024
Date of order
02/04/2024
12/04/2024
Product and price are fine but delivery time could be improved.
4.00
Good
moleonline.com replies: 16/04/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
11/04/2024
Date of order
01/04/2024
11/04/2024
Neatly packaged and correctly addressed, even though DHL delivered to wrong address. I was interested in the garden and wild bird foods mainly but their website have many other items for sale.
4.00
Good
moleonline.com replies: 16/04/2024
hank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
10/04/2024
Date of order
31/03/2024
10/04/2024
Goods arrived in good condition just within the timescale quoted.
4.00
Good
moleonline.com replies: 10/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
10/04/2024
Date of order
31/03/2024
10/04/2024
Everything was fine delivery good but could have been quicker. However Easter did get in the way
4.00
Good
moleonline.com replies: 10/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
09/04/2024
Date of order
30/03/2024
09/04/2024
4.00
Good
moleonline.com replies: 10/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
07/04/2024
Date of order
28/03/2024
07/04/2024
Took a few days to arrive and one of the bags was split though that could have been the carrier. Will use mole again!
4.00
Good
moleonline.com replies: 16/04/2024
Thank you for taking the time to leave us a review and apologies for any inconvenience caused. As a business we pride ourselves on our level of service and it is always disappointing when we fall short of the mark. Our Customer Service team will be more than happy to discuss your feedback further and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com. Kind
Date of publication
06/04/2024
Date of order
25/03/2024
06/04/2024
Ordering the item was quick and easy but it took 10 days to arrive
4.00
Good
Date of publication
05/04/2024
Date of order
26/03/2024
05/04/2024
The price of the product I found was the cheapest anywhere online but the delivery time was not the best but I didn't need the item immediately so no problem for me but if they use DLP maybe look at cheaper sources with better delivery times.
4.00
Good
moleonline.com replies: 10/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
03/04/2024
Date of order
24/03/2024
03/04/2024
easy site to use, plenty of choice
4.00
Good
moleonline.com replies: 04/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
28/03/2024
Date of order
18/03/2024
28/03/2024
Only 2 things to improve. Make sure the bags of lawn fertiliser don’t have any holes in them, there must have been some mishandling somewhere on the journey. Delivery times could be quicker. That’s it!
4.00
Good
Date of publication
28/03/2024
Date of order
18/03/2024
28/03/2024
4.00
Good
moleonline.com replies: 01/04/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
25/03/2024
Date of order
15/03/2024
25/03/2024
Great price on their own brand dog food but slow delivery
4.00
Good
moleonline.com replies: 25/03/2024
Thanks for sharing such positive feedback. We’re happy that you enjoyed your shopping experience with us. Kind regards, The Mole Online Team
Date of publication
24/03/2024
Date of order
13/03/2024
24/03/2024
Product range and value good
4.00
Good
moleonline.com replies: 25/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
22/03/2024
Date of order
12/03/2024
22/03/2024
The Country Dog Premium is an excellent biscuit for my dogs.
People always comment on there coats and how well they look.
The only downfall is the delivery. From the day the order was placed to date of delivery, was 8 days. I changed my dogs onto the Moles Country Dog as my previous supplier decreased the size of the bag and increased the price by 20%. Their delivery time was maximum 3 days.
I w
4.00
Good
moleonline.com replies: 25/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
21/03/2024
Date of order
11/03/2024
21/03/2024
The item was not in stock. It was a week before I was told it was not available and I was given the choice of waiting or having a refund. The refund and communication went well. As their website says that they usually deliver in between 3 and 5 days it was a pity it took them seven days to tell me that it was not available. It was a wheel for my wheelbarrow that I use everyday and I was not prepar
4.00
Good
moleonline.com replies: 25/03/2024
Thank you for leaving us a review. We see that you’ve given us a 3-star rating and we would really value your feedback on your shopping experience. Our Customer Service team are on hand to listen to any feedback you may have, and they can be contacted on 01769 575675 or by emailing customer.services@molevalleyfarmers.com Kind regards, The Mole Online Team
Date of publication
16/03/2024
Date of order
06/03/2024
16/03/2024
They used to despatch next day now it's a few days after the order is received.
4.00
Good
moleonline.com replies: 18/03/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
16/03/2024
Date of order
06/03/2024
16/03/2024
Great product at a great price. Delivery timescale of 3-5 working days could be improved.
4.00
Good
moleonline.com replies: 18/03/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
13/03/2024
Date of order
03/03/2024
13/03/2024
The choice was good and the website easy to use
4.00
Good
moleonline.com replies: 13/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
11/03/2024
Date of order
28/02/2024
11/03/2024
Product could have arrived quicker.
4.00
Good
moleonline.com replies: 12/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
10/03/2024
Date of order
28/02/2024
10/03/2024
The order arrived in good time. I would have given 5 stars but I still have not had a proper tax receipt.
4.00
Good
moleonline.com replies: 11/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
09/03/2024
Date of order
28/02/2024
09/03/2024
4.00
Good
moleonline.com replies: 11/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
03/03/2024
Date of order
22/02/2024
03/03/2024
4.00
Good
moleonline.com replies: 04/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
03/03/2024
Date of order
22/02/2024
03/03/2024
We have been using mole for a while now and at the start our dog who needs grain free etc the wet and dry food used to come really quickly but I would say in the last 6 months even though we order the food in plenty of time we can run out due to the time it takes to send out the food I would also recommend that if there is a delay in one of the products then it would be nice to contact the custome
4.00
Good
moleonline.com replies: 04/03/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
03/03/2024
Date of order
22/02/2024
03/03/2024
So simple and straightforward, price was good too.
4.00
Good
moleonline.com replies: 04/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
03/03/2024
Date of order
22/02/2024
03/03/2024
Competitive price.
4.00
Good
moleonline.com replies: 04/03/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
01/03/2024
Date of order
20/02/2024
01/03/2024
4.00
Good
moleonline.com replies: 01/03/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
28/02/2024
Date of order
18/02/2024
28/02/2024
Very Good Service, great product and price, what more can you ask for
4.00
Good
moleonline.com replies: 01/03/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
27/02/2024
Date of order
17/02/2024
27/02/2024
4.00
Good
moleonline.com replies: 27/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
25/02/2024
Date of order
14/02/2024
25/02/2024
Deliver a bit quicker. Used to be delivery in 2 days, now its more like 6 or 7 days.
4.00
Good
moleonline.com replies: 27/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
24/02/2024
Date of order
14/02/2024
24/02/2024
Product is excellent but delivery took 8 days!
4.00
Good
moleonline.com replies: 24/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
23/02/2024
Date of order
12/02/2024
23/02/2024
Great range of products at good prices, but have to wait while for order, and they wouldn't allow me to add an item after initial order
4.00
Good
moleonline.com replies: 24/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
20/02/2024
Date of order
10/02/2024
20/02/2024
prices are competitive, order point to delivery time is slow, regular accurate updates for customers awaiting goods would be a good way forward.
4.00
Good
moleonline.com replies: 24/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
20/02/2024
Date of order
09/02/2024
20/02/2024
Great choice of products and good offers just a little slow with delivery but that said goods always arrive well packaged and in perfect condition.
4.00
Good
moleonline.com replies: 24/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
16/02/2024
Date of order
06/02/2024
16/02/2024
Prices are excellent but postage could be a bit better organised
Maybe a bit busy but if you can accept it might take a few days longer you just can't beat them for good value
4.00
Good
moleonline.com replies: 19/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
14/02/2024
Date of order
04/02/2024
14/02/2024
Purchase easy but delivery took over a week which was longer than I expected
4.00
Good
moleonline.com replies: 14/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we look forward to taking your order again soon. Kind regards, The Mole Online Team
Date of publication
13/02/2024
Date of order
03/02/2024
13/02/2024
4.00
Good
moleonline.com replies: 14/02/2024
Thank you for taking the time to leave a review and we’re happy to hear you are pleased with your order. Kind regards, The Mole Online Team
Date of publication
12/02/2024
Date of order
17/01/2024
12/02/2024
Slow but effecient
4.00
Good
moleonline.com replies: 14/02/2024
We’re happy to hear that you’re pleased with your order and thank you for taking the time to leave us a review. Kind regards, The Mole Online Team
Date of publication
09/02/2024
Date of order
30/01/2024
09/02/2024
all was good just except delivery time was actually 8 days not 3-5 days
4.00
Good
moleonline.com replies: 09/02/2024
Thank you for taking the time to share your ordering experience by leaving a review, we do value our customers feedback and we apologise for the delays in shipping your order. We look forward to taking your order again soon. Kind regards, The Mole Online Team