Customer reviews - convert visitors into buyers
Independent, genuine ratings demonstrate your customer focus
Trustmark - make a good first impression
Our recognised brand inspires confidence, inviting buyers to shop
Buyer protection - give your customers peace of mind
Added financial security increases your average sale
Trust element: Customer reviews
Start collecting ratings immediately
Simply add a few lines of code, you receive directly after placing your order.
Boost your number of
Just include a rating request
in your customer emails.
Watch your customers
do your marketing
Genuine ratings and comments convince
new visitors to become customers.
Your customer reviews are automatically displayed
in your Google AdWords ads. Improve your quality score and
lower your AdWords costs while you’re at it!
Trust element: Trustmark
To get our trustbadge you have to:
Live preview: see how it will look in your shop!
Trust element: Buyer protection
Consumers can always apply for our money-back guarantee
at no cost when buying from a Trusted Shops accredited retailer –
to gain an even stronger sense of security.
In the case of non-delivery or failure to refund the money after returns, your customer is
fully protected. Without any financial risk, fewer carts are abandoned and
higher basket values can be achieved.
After using Trusted Shops our members experience an average increase in revenue of 7.5%.Survey among members, 2011, sample size 302
Research shows that conversion rates increase by an average of 23.1% when shops display the Trusted Shops Trustmark.ECC survey, 2012, sample size 749
65% of online consumers in Europe say that a trustmark is important or very important when choosing a shop.Infas survey, 2012, sample size 5,083
"In the service sector, creating trust with our customers is of particular importance. But trust is a human feeling and thus limited in online retail. This is why the Trusted Shops trustmark is a key addition to our business development."
Andrew Watson, Head of Online Marketing
"Safety not only on the ski slopes, but in online shopping as well. We place our trust in Trusted Shops so that SnowTrex customers can feel secure."
Thomas Bartel, Managing Director TravelTrex
"Consumers are savvy and can tell when reviews are false. Putting a trusted and transparent system in place is vital to our ongoing growth. Online retail is incredibly competitive and our reputation means everything. Reassuring our customers that we are trustworthy is paramount."
Andrew Porter, CEO