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Top positive review
15 Nov 2023
Verified review
The website is easy to use
I love the huge selection of handbags & accessories available .
I will definitely be shopping here again.
The payment section wasn't the easiest to use
When i was trying to select my payment method & shipping fees should have more visibility
I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
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