fashionette.co.ukReviews

: 577Good

4.30

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 21/01/2020
updated on: 05/07/2022
fashionette.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At fashionette.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/01/2020
updated on: 05/07/2022
fashionette.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At fashionette.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for fashionette.co.uk

146 verified reviews in the last 12 months

577 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
A very comprehensive selection on the website, spoilt for choice. I particularly look for a handbag with a zip up compartment in order to keep my purse and valuables safe but also like extra outside pockets. This handbag fitted all my criteria and was a very good price. I first used them for a Christmas gift and I must say I will keep on using them for future purchases because of the wide selection, good price and excellent delivery.
Report review

Show all positive reviews

the most relevant critical review


1 year ago
When I did the purchase they asked me using a credit card which I did so in that moment I had money in it as everybody knows it’s summer and you take holidays so I spent money with me credit card so Fashionette did a checking in my credit card again but I don’t have enough money in it meaning the full reminder amount of the purchase when I did a monthly payment plan with them which I am paying so now they threatened me as I don’t have enough founds (full amount reminder)they say if I don’t change my credit card they will charge the reminder in full!!! I don’t get it I did the purchase and I am paying them so why they have to check whether or not I have money to cover the payments and threatened me That cause me anxiety as I can not afford to pay all the remainder amount as I did a payment plan why don’t they respect that? I am a client and I compromised to pay the instalments. I’m not happy with that.
Report review

Show all critical reviews

Reviews for fashionette.co.uk

Filter 
 Sort by Relevance 
(3)
(19)
 Verified review
1 month ago
Parcel was left at front door by UPS shop won’t send replacement or refund now I am £159 out of pocket and no further forward!!!
Report review
 Verified review
16 days ago
Where is my order and why have I not received a reply to my query regarding same? Really not good enough.
Report review
 Verified review
3 months ago
Report review
 Verified review
3 months ago
Placed 2 separate orders and both were cancelled. Was told after several days for both that either the website was wrong or the item was unavailable. The website continues to advertise the item for sale! Beyond frustrating and really disappointing.
Report review
 Verified review
3 months ago
Over two weeks and still have not received the items I purchased and no update or communication either
Report review
 Verified review
9 months ago
No issue with the product. However the bag was not delivered to my address with no reason given. Had to collect it from a collection point.
Report review
 Verified review
7 months ago
Report review
 Verified review
9 months ago
Ordered my item on 7th October and it showed as shipped on 11th October. However 11 days later it is still stuck in Germany with UPS since Fashionette didn't provide all the correct documentation for shipping to UK (missing EROI number). Now there is still no status update despite Fasionette claiming to have provided the number. On UPS it doesn't provide an estimated shipping date and no updates since 11th October. I have tried contact customer services but they said they can't do anything and to 'wait and drink tea'. Fashionette as a luxury e-commerce should have logistics sorted out or it shouldn't take customers orders.
Report review
 Verified review
6 months ago
I ordered a DKNY handbag online & paid by PayPal. My order was confirmed but a few days later I received an email to tell me that my order couldn’t be fulfilled. I received a refund to my PayPal account. I was offered a promo code to give me £30 off a future purchase. When I tried to reorder the bag the discount was applied but there was an issue paying by PayPal & the second order wasn’t processed properly. When I went back to the payment page I couldn’t use the promo code as it said I’d already used it once even though my order wasn’t processed. I’m not very happy and it seems unfair that through no fault of mine I can’t make use of the £30 discount offer.
Report review
 Verified review
9 months ago
Ordered a bag which costs in excess of £1k on the 12th Oct. was told it would arrive by the 15th, & then the 19th, & then the 21st… according to UPS it’s still in Germany after missing it’s scheduled transfer departure 3 times… let’s see if it ever arrives. As a site which sells luxury brands, the customer service should reflect that.
Report review
 Verified review
7 months ago
I didn’t receive my order after more than 2 weeks and no reply to the emails I sent to fashionette.co.uk. I m very disappointed because the order was a gift for my wife date of birth which was yesterday. Regards, Marius Tirdea
Report review
 Verified review
10 months ago
I order an item that I didn’t receive I had to call to find out it didn’t even leave the warehouse. Updates on my order would have been great
Report review
 Verified review
7 months ago
Never turned up , ordered for Christmas present. Got a email Christmas Eve saying not turning up. Ruined Christmas
Report review
 Verified review
9 months ago
My order never arrived. My credit card was charged £247 though. Won’t shop on this site ever again.
Report review
 Verified review
7 months ago
I have not received the parcel after 2 weeks and they have not replied to my e-mail.Dissapointed
Report review
 Verified review
8 months ago
Inordinate delay in delivery. Still awaiting package delivery after 10 days.
Report review
 Verified review
8 months ago
I still have not received my order! 2weeks I have been waiting! Never again
Report review
 Verified review
6 months ago
It has now decided not to deliver to n ireland
Report review
 Verified review
8 months ago
Still not received yet
Report review
 Verified review
9 months ago
Never received item!!
Report review